Flight requests are arranged through our flight center, which is the hub of our operation. Calls for transport come in through hospitals or 911 centers. Private citizens should call 911 in the event of an emergency.
When the staff at any given healthcare facility has a patient they feel would benefit from receiving care from a hospital with additional resources, they call our flight center and the transport is arranged.
For scene calls the EMT's and first responders sent to the incident make a request for air transport through their own dispatch centers, who in turn contact our flight center. A multitude of information is gathered regarding the incident such as Addresses, GPS coordinates, altitude, weather, patient condition and more. All that information is collected and then disseminated to the flight team by the flight coordinators.
During all rotor-wing flights a routine ten minute safety check is preformed and the GPS location is recorded with each aircraft.
The flight center is essential and is heavily relied on, not only for taking care of flights, but for a plenitude of other administrative tasks. The skills and professionalism of our flight coordinators keep our operation running smoothly.