Burn Center

Visiting a Loved One - What to Expect

Visiting loved ones who are critically ill or injured is not easy. Added to the extreme difficulty of seeing a loved one so ill and vulnerable, are the unfamiliar sights and sounds of the critical care unit. It takes a special effort to control your own emotions and still have the strength to contribute to your loved one’s care. Your visit is important; it can be a meaningful experience for you, and truly soothing and healing for the patient. It is our hope that the following guidelines will assist you during your visit.

Accessing the Burn Center

The Burn Center is located on the 4th floor of University Hospital. Free valet parking is available for all visitors. From the main lobby, take the visitor elevators and follow the signs to Burn Center entrance. Hospital maps are available at the Customer Service desk in the main lobby. Prior to entering the unit, you will need to use the intercom outside of the unit to get clearance from the staff. This is to determine if the patient is ready to have visitors. It also provides security for patients and staff. Wash your hands or use the hand sanitizer provided before passing through the doors. Please wash your hands every time you enter and exit a patient’s room. Hand sanitizer stations are provided throughout the unit.

For your convenience, there is a Waiting Room located down the hall from the entrance. Public restrooms are located near the visitor elevators.

Family Spokesperson

We recommend that families designate a single spokesperson to assist with communication between the critical care team and other family members. By identifying a spokesperson, communication cannot only become more clear, but also more efficient. Please remember to leave a contact number (home phone, cell phone, or pager number) with the assigned nurse or Health Unit Coordinator. As your loved one heals, a family member may be asked to become more involved with the patient’s wound care and therapies to facilitate a successful transition back home.


Live flowers and plants are not allowed. Mylar balloons, silk plants, and picture cards are appropriate.

Visiting Hours

We ask that visitors be limited to two visitors at a time. We ask that all visitors leave the unit during nursing shift change to ensure patient privacy.

Shift Change occurs at the following times:

7:00 a.m. - 8:00 a.m. and 7:00 p.m. – 8:00 p.m.

Occasionally, visitation is restricted because the health care team is providing care or performing procedures or simply your loved one is having needed rest. It is our goal to accommodate each patient’s and family’s needs. Remember that patient care comes first, and may, at times, prevent you from seeing your loved one as often as you may wish. A parent may be allowed to stay overnight with their child under the age of 18.

Your Health

Taking good care of your loved one involves taking good care of yourself. Make sure that you eat properly, drink plenty of water, get sufficient rest, and take care of your personal needs and business. You don’t need more stress than you already have. You probably have other people that depend on you. Your loved one’s recuperation may take awhile and your support will be needed for a long time to come.

Talking to other individuals who are experiencing the same emotions and challenges can help reduce the stress you may be feeling. A Burn Family support group is held every Wednesday at 10:30 AM in the Burn Family Support/Waiting Room. Additional Support groups are available.