Burn Center

Burn Telemedicine Program

telemedicine nurseThe Burn Telemedicine Program at University Healthcare was started in 2004 with a grant from the State of Utah, and expanded in 2006 with a grant from the US Department of Commerce. It currently performs over 300 video consultations yearly throughout our region, reaching over 40 sites in the Intermountain West. Through video conferencing equipment, burn doctors can see patients remotely, allowing them to assess wounds and make recommendations based on what they see. They can also support post-operative patients who have returned to their homes that are distant from Salt Lake City. We currently have telemedicine sites in Idaho, Montana, Oregon, and Wyoming. If you are interested in referring a patient for this program, please contact the Burn Telemedicine Coordinator at (801) 585-7073.

Video Platform Video Management Video Solutions Video Player In addition to our videoconferencing capabilities, many physicians have utilized the Burn Program’s “Store and Forward” consultation service using digital photographs for immediate consultation and advice about smaller injuries. This process simply involves emailing pictures of the wound to our burn doctors. Our doctors will then give medical advice based on the photographs viewed. If you are interested in using this service, please contact the Burn Unit Charge Nurse at (801) 581-2700. Download the Telemedicine consent form.


How do I make a telemedicine appointment?

  • Have your physician contact Chelsea Gamero at (801) 585-7073. Please understand that our physicians require a referral for patients to be seen in the Burn telemedicine clinic.

What facility will I go to for my appointment?

  • We will try to make your telemedicine appointment at a facility as close to your residence as possible. In Idaho, we have a standing Wednesday telemedicine clinic in conjunction with St. Alphonsus in Boise. In Montana and Wyoming, there are various sites throughout the state with telemedicine capabilities.

Will insurance cover my telemedicine visit?

  • It is always best to contact your insurance company to ensure this service is covered, but most of the time insurance does cover the visit.

What can I expect from my first telemedicine appointment?

  • You will be taken into a clinic room where your dressings will be removed and then the burn doctor will see you via video conference. He or she will assess the wounds and explain instructions for follow-up care. Upon ending the video conference, your wounds will be re-dressed and your appointment will be completed. You will be contacted with a date and time for your next telemedicine appointment.