Patient Rating:

4.9 out of 5

182 Patient Ratings
161 Patient Comments

Malcolm C. Masteller, M.D.

Patient Rating:

4.9 out of 5

182 Patient Ratings
161 Patient Comments



  • English

Clinical Details

Phone Number Clinical Office Address
(801) 234-8600
Parkway Health Center
145 W University Parkway
Orem, UT 84058
Schedule An Appointment



Malcolm C. Masteller, M.D., is a board-certified family medicine physician. He obtained his medical degree from Rosalind Franklin University School of Medicine in Chicago, Illinois. He then completed his residency at Puget Sound Family Medicine at the Naval Hospital in Bremerton, Washington. After residency he worked as a Family Medicine provider in the United States Navy. He cares for newborns to adults and specializes in procedures including vasectomies, IUD and birth control, joint and soft tissue injections, skin biopsies and mole removal.

In his free time, he enjoys snowboarding, mountain biking, and vacationing with family. He is currently welcoming new patients. Most insurance plans accepted.

“I tend to build strong and lasting relationships with my patients.”

Board Certification and Academic Information

Academic Departments Family and Preventive Medicine - Adjunct Instructor
UUHC Community Physician Group - UUHC Employed Physician
Academic Divisions Family Medicine

Patient Ratings

The Patient Rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

Likelihood of recommending care provider
My confidence in care provider
Time care provider spent with me
Care provider spoke using clear language
Care provider's effort to include me in decisions
Care provider's concern for questions & worries
Care provider's explanation of condition/problem
Wait time at clinic
Care provider's friendliness and courtesy

Patient Comments

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.

January 28, 2017


January 14, 2017

I have never felt rushed at this office. Dr. Masteller has always taken the time to talk with me and, even though I realize that I am not the only patient there, he makes me feel like I am.

January 09, 2017

Dr. Masteller is super. Warm, informative, and he knows the studies. Thank you.

January 07, 2017

I am very pleased with Dr. Masteller and trust him and his opinions.

January 07, 2017

Dr. Masteller went above and beyond what I came in for even though this was a call- in by a sick patient on a Friday afternoon. He found an aggravation I looked at as a small, extra thing to be a big thing. We love him.

December 27, 2016

Dr Mastellar is an asset to your staff. he really tries to help his patients.

December 27, 2016

good experience

December 26, 2016

Can't say enough. Superb doctor

December 25, 2016

This was my first time with Dr.Masteller. He was fantastic! He took the time to go over my concerns and made me a part of the decision team.

December 19, 2016

I've been battling high blood pressure and other health issues for over a year while seeing another doctor, Dr Mastellar prescribed medication and my blood pressure now reads normal I couldn't sleep at night and was stressed very bad physically, he prescribed a medication and it has helped me tremendously, I feel so much better. He was thorough and sent me to specialist to help with my concerns.

December 16, 2016

now. good

December 10, 2016

Dr. Masteller is understanding and easy to talk to. He listens to my concerns.

December 04, 2016

Dr Masteller is outstanding. Personable, knowledgeable, and a good listener. Took the time to carefully go over my health history and conducted a thorough physical exam. Provided good advice, involved me in decision making after presenting options, and followed up after with my lab results. I was very impressed.

December 03, 2016

Dr. Masteller made me feel that I was the most important person he saw that day. I know he sincerely cares about me, my medical problems, and anything else that was bothering me that day. (I was almost in shock by the way he tended to me.) I am sure he treats all his patients the same and I am glad to be counted among them!

November 29, 2016

As I commented earlier, I would recommend your facility to all my family and friends.

November 22, 2016

The nurses and Dr. were very professional and informative and caring, went above and beyond to make me comfortable and explained everything I needed to know and do to get myself back to a healthier place.

November 19, 2016

Excellency in action!

October 30, 2016

Good listener and referred me to other specialists that were going to follow up on my questions in other specialties.

October 27, 2016

Dr Masteller was very nice to me . He explained every thing to me .

October 25, 2016

I appreciate that Dr. Masteller does not talk down to me. (It is insulting when I am not taken serious by some care givers, particularly since I have a degree in microbiology and have worked in hospitals in the past.)

October 24, 2016

For a first encounter with Dr. Maskeller, this was one of the best experiences I have had with a care giver.

October 24, 2016


October 23, 2016

Dr Masteller was very informative and thorough. Pleased we are new patients here.

October 17, 2016

Dr. Masteller recommended I get an Xray immediately so his referral for physical therapy would be knowledgable about my back pain and location. I have great confidence in Dr. Masteller and the Xray Technician, Tiffany, who was helpful.

October 11, 2016

I'm glad you have Dr. Masteller in your practice: very professional, caring, well-trained and effective.

October 11, 2016

Dr. Masteller really listened.

October 09, 2016

We are very happy to be patients of Dr. Masteller. He was recommended by a brother and now we and another brother are happy patients. He is extremely personable, thoughtful and thorough.

October 06, 2016

Dr. Masteller is awesome. I would highly recommend him to others.

October 03, 2016

Dr. Masteller was AMAZING! I can't say enough good things about him. He was referred to me by a friend and I have referred him to all my friends! When you find a good Doctor word will travel fast. He was SO knowlegeable and caring. He answered my questions and helped connect the dots from my condition to pain I have been having for years. He made me feel at ease and that we would get down to the underlying cause of the problem and not just throw medications to take care of the symptoms. This is the first time in my life I have felt relief that the doctor really cared about me, how I was feeling and wanting to solve the problem. He spent over 45 minutes with me going over tests that have been run, medications that I have tried so that we won't repeat them and waste money. He was very conscientious of how costly tests and medications are and only doing what is necessary. THANK YOU DR. MASTELLER!!

September 12, 2016

good experience

September 09, 2016

I am so very impressed with the care I received. everyone from the front desk to the physician is so very polite and professional. the best care I have ever had!

September 09, 2016

Boththe nurse and doctor Malcom Masteller were caring and answered all my concerns. It was my first appointment with Dr. Masteller after Dr. Vancuran left. I was very impressed with his knowledge and decisions for change in my medication and suggestions for my health care.

August 24, 2016

He is an amazing doctor

August 18, 2016

I actually love my Dr., he's the first one that really cares and I'm so grateful that 1 good one exists.

August 16, 2016

We really liked the Doctor.

August 12, 2016

Dr Masteller was very knowledgeable and professional with all my questions and his explanations

August 12, 2016

he is a great doctor.

August 08, 2016

the staff were all excellent in what they did

July 30, 2016

I consider Dr. Masteller to be my best friend and a wonderful guy!

July 25, 2016

Care has been excellent at the parkway center.

July 11, 2016

All instructions were excellent, but would have been helpful to come away with a document I could refer to in remembering the instructions.

July 04, 2016

Dr. Masteller was great! He was friendly, professional, and confident. I really enjoyed my time with him. He made me feel really comfortable.

June 28, 2016

dr. masteller is now my primary care dictator, I would not see any one but him, he's awesome!

June 24, 2016


June 22, 2016

the physician was excellent. Physicians often are condescending to their patients. The physician was not at all.

June 12, 2016

Dr Mastellar is one of the Best Md's I have every had he is thorough and very personable taking the time to make sure all my questions were answered in spite of him being busy he made me feel as If I was his only pt that day and he would do anything that was needed to help me out.

June 05, 2016

I haven't had a PCP for years. this was the Best experience I have had. the concern the provider had about medications I was taking and how it could affect my general health was impressive. I have never had such great care. thank you!!!!

June 03, 2016

Dr Masteller was thorough and clear with explanations. I am not a person who sees a dr often and he was understanding, kind, knowledgeable, and personable.

June 02, 2016

I have already recommend him to many people. my doctor is amazing.

May 26, 2016

provider gave me insight into my disease and answered any and all questions that I had for him with answers that I could understand

May 24, 2016

I love that he is on top of recent recommendations and practices but also was able to critically think about whether that recommendations applies to me.

May 24, 2016

he was great

May 24, 2016

I was late and Dr Masteller still saw me and spent great deal of time answering questions! Too bad I loved and can no longer continue seeing him. He is great!!!!

May 23, 2016

This was exactly what I was hoping for in looking for a new primary care doctor

May 18, 2016

a great doctor.I am very confident in his abilities.

April 30, 2016

I really liked him. he was personable and made me feel comfortable

April 27, 2016

Dr Masteller is the best doctor my son an husband has ever had, he is very personable and takes the time to explain the plan of care forward

April 26, 2016

Dr. Masteller was very thorough in diagnosing my ailment and providing me with the medications I needed. He did an excellent job.

April 03, 2016

wonderful Doctor. he is professional, intelligent and caring.

March 30, 2016

Dr. Masteller is an excellent Doctor. He is good enough that I drive from the Richfield area to see him and keep him as my primary care doctor!

March 20, 2016

We appreciate Dr. Masteller being our physician. We feel he is very competent and extremely caring. So happy we found such a great doctor .

March 13, 2016

If I recommend him, there's less Dr. M for me! Nah I rave about him all the time.

March 10, 2016

I have already indicated to my daughter she should consider transferring.

February 28, 2016

I would refer Dr. Mastellar to everyone I know. He is very attentive, always takes the time to address concerns. I never feel like he is in a hurry, even when the clinic is very busy. His follow up is exceptional, he has given me follow up phone calls a couple of times when he has been concerned.

January 29, 2016

In 25 years of many family doctors/practitioners visited, Dr. Masteller has been the best. He's very kind and knowledgeable. He genuinely cares and has the patience to answer all questions and explains info clearly.

January 20, 2016

I appreciated the extra time Dr. Mastellar took to examine my nervous system responses after I told him I experience vertigo on occasion. He didn't make me feel nervous about it, but he was concerned enough to rule out neurological problems at this point. I appreciate his straightforwardness.

January 12, 2016

Dr Masteller is knowledgable, thorough, friendly, caring, and skilled. I continue to reccomend him to family and friends.

January 11, 2016

Instructions of care after leaving the dr office would be nice. They gave me a print out of information which was helpful but none compared to actual care when verbalized. Just my preference I guess.

January 10, 2016

It was a last Minette appointment & they all went above & beyond to help me.I really appreciated it !

January 07, 2016

I like Dr. Mastellar. He realized what my concerns were, and why, due to my history. I am glad to have his expertise helping me.

January 07, 2016

Dr. Masteller is an excellent doctor!

January 07, 2016

I recently had to find a new provider due to my old provider leaving. I have seen several providers at the Parkway clinic but have finally found my new PCP. I appreciate that I never feel like Dr. Masteller is in a rush to get me on my way and that he takes the time to discuss treatment plans.

January 07, 2016

I was impressed that my provider, dr masteller, promply sent a succinct and clear explanation of my test results to me via the web portal

January 06, 2016

With U of U Health Care I always feel like I am the only patient. The doctor didn't run in and run out like he had many others to see.

January 06, 2016

I like Dr. Mastellar but I had a few questions I wanted to ask him that weren't directly related to my visit. It was a holiday so the clinic was open only a few hours that day. I waited for an hour to see the doctor and he only visited with me for maybe five minutes. I understand it was a busy day but I didn't feel comfortable bringing up my extra questions even though I really wanted them answered. We had a good conversation about my upcoming plans for the summer but I didn't feel like my personal medical needs were being met or that he cared about them. I felt like a 10 minute time slot on his schedule and not like a patient or person.

December 14, 2015

They all went the extra mile to help me.

December 13, 2015

Dr. Masteller is an exceptional provider. I recommend him to everyone I talk to.

November 08, 2015

I felt the doctor & all the nurses & assistants went the extra mile to take care of me.

November 08, 2015

very professional concerned about my health issues

October 30, 2015

Dr. Masterller is an excellent doctor and extemely personable.

October 28, 2015

All my questions were answered. The doctor listened to my concerns and made sure I understood the treatment plan.

October 27, 2015

I came in to discuss test results. Could have been very worrisome, but Dr. Masteller quickly opened with the good news.

October 26, 2015

The Dr. was very good checking the things that need checking.

October 04, 2015

I only put 4 on the confidence of the care provider because I am not familiar with him. He did seem knowledgable and helped me with what I needed. I sort of wish I could've known what I had specifically other than it was just a virus. I am also not sure how he was positive that it was a virus vs. bacteria.

October 02, 2015

He is very professional, and takes time to analyze what is happening. He offered me several suggestions regarding my healthcare and seemed genuinely concerned about family history. I am new to the area and not young, and my dr.'s office still has not sent my records after several requests, so he offered to try to get them through my chart.

October 01, 2015

I recommend this clinic and Dr. Masteller all the time.

September 20, 2015

Dr Masteller is exceptional

September 01, 2015

Dr. Masteller is awesome! I feel that he really cares about me and my health. He treats me like an equal which I have found to be a rare quality in a doctor. He listens to my concerns and always has good suggestions for how to help. I recommend Dr. Masteller and the Parkway clinic to all my family and friends.

August 30, 2015

Dr Masteller took extra time with me. & we had a Fire drill in the middle of my appointment! Just to liven things up. That was a new experience .

August 19, 2015

I have been very sick for the last 5 years and have a very rare abdominal disorder (SMA syndrome). With all of this I have become very educated on my stomach, intestines, liver and pancreas over these years. Dr. Masteller respected my knowledge of all of this and was very positive about it. Other doctors take offense when I talk about it in such knowledgeable terms and treat me like I looked it up on WebMD and was just guessing. He didn't make me feel that way and it was nice for once. I didn't just look up something on the internet, I've experience A LOT and he respected that. It was amazing.

August 01, 2015

Dr. Masteller was very informative and helpful. He brought up things I hadn't thought much about and helped me to understand these things better.

July 27, 2015

Was very happy with the Dr.

July 27, 2015

Dr. Masteller is great.

July 25, 2015

I was impressed with the medical student who I saw before Dr Masteller. He was well trained and very personable. Obviously very knowledgeable. Dr Masteller is one of the best medical professionals I have every had. I like him well enough to make the drive from Richfield area to Orem in order to continue to see him. I feel comfortable with him and feel like I can feel secure in his evaluations and suggestions.

July 22, 2015

DR Masteller was very thorough and concerned for me . I received incredible health care.

July 14, 2015

The doctor gave a good exam dismissing things that were not the cause of my problem.

May 26, 2015

Dr. Masteller is one of the best physicians I have ever had the pleasure to work with.

May 26, 2015

Was given options for my treatment

May 23, 2015

very concerned about my health

May 18, 2015

Very happy with care provided.

May 14, 2015

I enjoy Dr. Masteller very much. He is very knowledgeable about all of my medical needs. I have recommended him to several people.

May 09, 2015

Very friendly and professional

May 05, 2015

I have already recommend Dr. Masteller to several friends

May 01, 2015

Dr. Masteller is very conscientious about getting details and checking out unobvious symptoms.

April 29, 2015


March 30, 2015

I'd recommend him but hopefully he doesn't get TOO popular!

March 29, 2015

It's a great experience.

March 26, 2015

Dr. Masteller makes me feel that I am a real person to him -- not just another "time-taker", or another dollar in his pocket!

March 22, 2015

one of the best doctors I have ever had!

March 15, 2015

we were very satisfied with the appointment.

March 15, 2015

was worried about not seeing Dr. Kennedy who left the practice, but delighted to have chosen Dr. Masteller.

March 09, 2015

Dr. Mastellar is the best. You are so lucky have him on your staff. They don't come much sharper. He is amazing. We are thankful to have him as our family doctor.

February 23, 2015

Dr. Masteller is a great doctor!

February 10, 2015

I have seen lots of doctors over the past two years, and Dr. Masteller is by far the best. I can tell he really cares about helping me feel better.

January 31, 2015

I really like dr Masteller and I have recommended him to my husband.

January 26, 2015

Dr. Mastellor is great. I like him a lot.

January 25, 2015

This was my first visit with Dr. Masteller. He was friendly, courteous and very professional.

January 23, 2015

He was awesome, like a Super Doc. So impressed.

January 14, 2015

always excellent service

January 12, 2015

Dr Masteller is a great doctor. He is very thorough and I have full confidence in him.

January 08, 2015

I greatly appreciate the care and concern of Dr. Masteller -- sets an old lady at ease

December 15, 2014

Dr. Masteller is terrific. Thorough, well-educated, and friendly.

December 15, 2014

Dr Masteller is an excellent provider. Everytime I come to see him, I can tell he really cares about me and my health. He is one of the few providers that I have had full confidence in. He is great!

December 11, 2014

Dr masteller is great

November 29, 2014

I recommend him, hesitantly! I don't want everyone else making my awesome Dr. too busy!! But seriously, he's the 1st Dr. who doesn't rush-me and I can just relax and talk about whatever is needed without the rude, slow exit....I truly appreciate that quality time

November 20, 2014

My physician understood things very well, even beyond my own understanding. He made a conscience effort to put my own health and safety first.

November 17, 2014

I have gone through at least 5 Doctor's, trying to just find one - who would at least pretend to care! It was very upsetting to start realizing that not all Doctor's care. Quite the opposite, at times. Thankfully, I found Dr. M before completely giving-up!! Keep trying until you find THE Dr. for YOU

November 17, 2014

I have been looking for a new PCP since Dr. Kennedy left. I definitely liked Dr. Masteller and will be listing him as my PCP. He was very thorough and didn't make me feel rushed.

November 16, 2014

Dr. Masteller is smart. He did some things that other doctors, even specialists haven't done. For example he spent time looking at ALL the information in my file from years before to the most recent information. He looked for patterns and small bits of information that might have been overlooked. In fact he found a couple of important things. This was my first visit with this doctor and I chose him because he was a family doctor. I hoped he would be able to put all the information together from various specialists I have seen over the last several years. He did that. I have a lot of confidence in this doctor.

November 04, 2014

I'm a physician also and received excellent care

November 03, 2014

I mentioned that this was a test of sorts to see if the new doctors seemed competent and courteous. Dr. Masteller was great! He did not speak down to me; he listened to my concerns and seemed to take them into consideration as he talked about how best to treat my symptoms and what could be the causes. I think this is helping me take better note of body and possible causes of the continued symptoms.

October 17, 2014

I really appreciate the good care!

October 14, 2014

professional work great together. explained everything well made me feel a lot better.

October 06, 2014

Dr. Masteller is an amazing doctor. I feel like he really listens to me and wants to help me get better. I have recommended him to several friends and family members.

October 05, 2014


August 22, 2014

There are a lot of questions concerning why I feel the way I do and a lot of anxiety tied to it. I appreciate the level of care and sincere concern toward the symptoms I'm dealing with.

August 13, 2014

One of the most thorough physical exams I've ever had.

August 08, 2014

Dr. Masteller really took the time to talk to me and I really felt like he cared about what I was saying. He is really knowlegable and has an excellent bedside manner. I will definitely keep him as my primary care doctor.

August 08, 2014

Dr. Masteller has such a great bedside manner and really takes the time to talk to you. My daughter really appreciated that and we have made him our family doctor.

August 07, 2014

Dr. Masteller is an exceptional provider and has just a great bed side manner. I really appreciate the time he spent with my son. I know my son appreciated him talking to him and treating him redpectfully.

July 21, 2014

Dr. Masteller is a great doctor. He did an amazing job at putting me at ease when he first came into the room. I appreciate that he started off by going over my medical history first before asking why I came in. It helped me calm down and feel more comfortable. Sometimes it can be a little scary meeting with a new doctor, but he does a great job. Also, he ordered tests and blood work that I have never had done before. He seemed genuinely concerned about my health.

July 14, 2014

I was broken hearted when Dr. Ogden left, but there was no need for concern as both of the replacement doctors that I have seen have made pleasant what could have been a very unpleasant experience.

July 12, 2014

Doctor ifs amazing very happy with him

July 10, 2014

Dr. Masteller probably spent more time that he had with me. He explained everything and made sure all my questions were answered. I might not have like the results but Dr. Masteller helped me through it.

July 08, 2014

Doctor Masteller is nice and concerned, but extremely forgetful. He asks the same questions over and over, then forgets advice he's given you. I got stitches and was told directly by him exactly what day to come in and get them out. I took his advice and the wound broke open. When I visited him about it the next day he said "you always wait 10 days to have stitches removed" when he had explicitly told me and his nurses to have me return in 5 days.

July 08, 2014

Always good care and attention

July 06, 2014

professional skilled

July 01, 2014

I know that I am receiving the best care and I value that above all things.

June 28, 2014

I loved the doctor

June 24, 2014

I appreciate the respect and kindness shown to my son by the Doctor and Nurses.

June 19, 2014

This doctor is the best I have ran across in a long time. Generally speaking I have not had the best experiences in the past with doctors but I am glad we found a good one.

June 12, 2014

Was a very thorough exam. Very impressed.

May 27, 2014

Dr. Masteller has been very knowlegeable about chronic pain and has even helped with finding alternatives to using pain medication. Besides that he has such a good bed side manner.

May 25, 2014

extremely pleased with Doctor. will highly recommend.

May 20, 2014

First time I saw this provider, very impressed

May 11, 2014

Dr. Masteller is a fantastic physician. Each time he has been exceedingly kind and listened carefully as I described the reason for the visit.

May 09, 2014


April 28, 2014

We will be seeing Dr Masteller for our family based on our 2 visits with 2 sons.

April 27, 2014

excellent care. great personality. I have already told several about Dr. Masteller

April 21, 2014

very helpful

April 17, 2014

Dr Masteller seems to really care about helping me with my health problems. He does a great job.

Academic Profile

Board Certification and Academic Information

Academic Departments Family and Preventive Medicine - Adjunct Instructor
UUHC Community Physician Group - UUHC Employed Physician
Academic Divisions Family Medicine


Education History

Type School Degree
Professional Medical Rosalind Franklin University: The Chicago Medical School
Undergraduate University of Utah
Undergraduate Utah Valley University


Selected Provider Publications

Clinical Trials

Video & News