Patient Rating:

4.6 out of 5

58 Patient Ratings
36 Patient Comments

Rachel Hess, M.D., M.S.

Chief, Division of Health System Innovation and Research

Patient Rating:

4.6 out of 5

58 Patient Ratings
36 Patient Comments



  • English

Clinical Details

Phone Number Clinical Office Address
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As a General Internist, Rachel Hess, MD, MS, provides primary care for adults. She has a special interest in women's health, particularly mid-life women's health. She is board certified in Internal Medicine. Her research focuses on understanding and improving patient-centered outcomes, such as health-related quality of life. She directs the Univeristy of Utah's Health System Innovation and Research Program.

Board Certification and Academic Information

Academic Departments Population Health Sciences - Professor
Internal Medicine - Professor
Academic Divisions General Internal Medicine
Health System Innovation and Research
Board Certification American Board of Internal Medicine (Internal Medicine)

Patient Ratings

The Patient Rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

Likelihood of recommending care provider
My confidence in care provider
Time care provider spent with me
Care provider spoke using clear language
Care provider's effort to include me in decisions
Care provider's concern for questions & worries
Care provider's explanation of condition/problem
Wait time at clinic
Care provider's friendliness and courtesy

Patient Comments

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.

January 27, 2017

Dr. Hess was very thorough and caring. I appreciate her care and the resources she shared.

December 01, 2016

Like my own doctor but would not care to see this doctor again.

November 16, 2016

Only one visit but that quite enough to know I'm really happy with Dr. Hess. Appreciated fast follow up on a quite superfluous question on a subject that had bothered me. Fast, efficient, but clearly friendly, careful and talked to me, not down to me. A real person, not a "case"

November 14, 2016

Really enjoyed working with Dr. Hess.

August 24, 2016

Rachel spent a long time with me. She listened to my issues. I felt she took me seriously. She was very sympathetic.

June 28, 2016

Very open and understanding physician

June 27, 2016

Dr. Hess is wonderful! Quick, concise, professional, and friendly while being thorough and relateable throughout the entire appointment.

June 05, 2016

I LOVE Dr. Hess and have already recommended her to a friend.

June 03, 2016

very impressed with Dr. Hess! She was personable and compassionate!

May 04, 2016

All positive, seems she has time and is not on a next patient clock.

March 16, 2016

I went in for a physical. She never tested for my colestoral. She seemed rushed and not interested. I did feel like she even looked at my file. This was the second time this happen. The previous appointment was the same. Lake of interest.

February 15, 2016

All excellent. Wonderful clinic and doctor.

February 10, 2016

Dr. Hess is one of my favorite physicians she is always genuinely concerned for her patients well being. On this visit she made a point to ask about all of the over the counter meds I was taking concerned that they may have spiked by BP. She takes her time goes over all details of her analysis of the problem & a solution/remedy. She is GREAT!

February 05, 2016

Dr Hess is very competent and intelligent with kind concern for her patients. I am very pleased to be able to have her as my Dr.

January 29, 2016

I like that I don't feel rushed with Dr. Hess and all of my concerns are thoroughly addressed.

January 07, 2016

Dr. Hess is wonderful. I love her approach to patient care and medicine and she always makes me feel as though she's put the utmost thought into her care plan for me. She always takes the time to listen to whatever is going on and is an excellent doctor.

October 21, 2015

What a great provider. I do like her no-nonsense approach, only doing tests that are needed and relevant, and she actually looks away from the computer and listens to what one is saying. First doctor ever who has done a full auscultation of heart and lungs

October 05, 2015

My visit with Dr. Hess was very informative. She took as much time as I needed to fully understand answers to my questions, and she made sure all of my questions were answered. I am very happy that Dr. Hess is my physician!

July 25, 2015

It would always be nice to have more time.

June 12, 2015

I appreciate the provider's clear interest and engagement with me as a whole person. Also her respect for my own participation as a partner in my own assessment/treatment.

May 08, 2015

Dr. Rachel Hess, the Internal Medicine Clinic and the nurses and assistants are all incredible. Top quality every visit!

May 01, 2015

Love Dr. Hess! I have & will continue to recommend her to others. She has a great bedside manner she shares all facts, options, is straight to the point, allows you to decide & ask questions regarding outcome. A Very informative, honest, positive manner in the way she conveys not necessarily the easiest information to share with one, that I wish more Doctors would adapt!!! So thank you much Dr. Hess!

April 27, 2015

Although Dr. Hess seems fine, I would not recommend simply because of her schedule in Utah. Even though there is a team of Dr's at Madsen, patients like to see their own doctors. I left with more questions than answers and have wondered if I should send an email to address those issues. Might be my fault, might be hers. She did ask several times what my concerns were and had a great bedside manner, but never went over my initial patient's sheet with me where all of my concerns are written down. I guess I should have asked to go down the sheet so things weren't missed.

April 23, 2015

Dr. Hess is wonderful. She takes the time to ask about all aspects of life. Have already recommended her to several friends and family.

March 16, 2015

Dr. Hess is fantastic. Caring and sensitive to all my needs and concerns.

March 07, 2015

Rachel Hess, MD saved my life. I was deeply depressed and within a few weeks brought me back. She is currently working with me on another special issue and I am fully confident that I will be helped!

January 21, 2015

Highly recommend Dr. Hess, she is wonderful!

December 24, 2014

I've gone through many doctors without enough time to develop a long-standing relationship, because of moving, insurance changes, etc... and sadly the same is true with Dr. Hess, who is not "in network" with the insurance my employer is forcing me to switch to in January, but of all the doctor's I've seen and communicated with, she is my favorite. She's very forthright, but kind, calming, and seems to care and see me as a person, not an object. I will miss her.

December 10, 2014

Dr. Hess was kind, respectful and helpful. She answered all my questions with good, practical advice.

December 04, 2014

Very friendly

November 07, 2014

I enjoyed meeting Dr. Hess and feel confident in her care.

October 23, 2014

she was recommended to me and I see why, absolutely love Dr. Hess, she was amazing. I have already told family and friends to see her.

August 25, 2014

Dr. Hess is a doctor that all healthcare providers should be, or at least strive to be! Love her she is a Doctor I would highly recommend.

August 15, 2014

Dr. Hess was very personable and I immediatly felt comfortable with her. She had a good sense of humor also.

August 11, 2014

Dr. Hess is a new provider for me. She is excellent and I trust her completely. She is knowledgeable and honest in answering questions. I hope she stays at the U, as I have had 4 different doctors (aprn's) in the past 7 years. I want to stick with Dr. Hess, as I am now aging (68 yo).

July 25, 2014

Some of the information she put in my chart was not accurate based on what I said and wrote in my patient history.

Academic Profile

Board Certification and Academic Information

Academic Departments Population Health Sciences - Professor
Internal Medicine - Professor
Academic Divisions General Internal Medicine
Health System Innovation and Research
Board Certification American Board of Internal Medicine (Internal Medicine)

Academic Office Locations

Academic Office Phone Number Academic Office Address
(801) 587-1694 Williams Building
295 Chipeta Way
Salt Lake City, UT 84108


Education History

Type School Degree
Graduate Training University of Pittsburgh
Clinical Research
Fellowship University of Pittsburgh and VA Pittsburgh Medical Center
General Internal Medicine, Women's Health
Chief Resident Western Pennsylvania Hospital
Internal Medicine
Chief Resident
Internship/Residency Temple University Hospital
Internal Medicine
Professional Medical University of New Mexico, School of Medicine
Undergraduate Washington University


Selected Provider Publications

Clinical Trials

Video & News