About the Press Ganey Survey

By Keyword

patient satisfaction

Press GaneyUniversity of Utah Health Care measures all aspects of patient satisfaction. To ensure that we are holding ourselves to the highest standards, we partner with Press Ganey, a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. For more than 30 years, Press Ganey has been the industry's recognized leader in improving the patient experience. Today, Press Ganey works with more than 26,000 health care facilities, including over 60% of all U.S. hospitals, to help reduce patient suffering and improve the quality, safety and experience of care.

Who Receives the Survey?

The electronic Medical Practice survey is emailed to University of Utah Health Care patients within a few days of their appointment.  Patients take a 20 question survey and provide comments regarding specific aspects of care.  We use this feedback to improve all aspects of the clinic experience.  Our goal is to provide each patient with an exceptional experience of care.  Each year we hear back from 50,000 patients who receive care in our outpatient centers.

Do you post all comments?

We are committed to posting positive and negative feedback.  However, we do not post comments that are libelous, slanderous, profane or those that risk the privacy of our patients.    99.5% of all physician comments received in the last year have been posted unedited.

What Questions Do We Ask - Sample of Survey

Sample Survey Questions

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