University Hospital

About Your Bill

Bill
Bill Tour

To help you understand your bill, please see our bill tour and review the Frequently Asked Questions below. We want to make sure that when you receive your bill, you understand its contents and your financial obligations whether you are insured, not insured or demonstrate extreme financial hardship.

If you have questions, please call or email:

801-587-6303 or 1-800-862-4937    Email

Representatives are available Monday – Friday, 9:00 am – 5:30 pm

Frequently Asked Questions

When will I receive my bill?

Approximately 30 days after services are rendered you will receive your first bill. You will receive a bill monthly thereafter until your accounts are resolved in full.

What if I have insurance?

To enable us to properly bill your insurance, please bring your current insurance information with you each time you are seen at the hospital or clinic. We will make every effort to collect insurance benefits from your primary insurance company if you provide us with your insurance billing information.

When do I pay my co-payment and deductible?

Please pay your co-payments and deductibles at the time of service.

How will I know my insurance company has been billed?

On your statement there is a section that states “Pending Insurance”.

Do I have to pay a deposit?

You are expected to make co-payments and/or estimated patient responsibility at the time of service.

What if I do not have insurance?

If you do not have insurance, your payment for the estimated charges of your visit is due in full prior to, or at the time of service. In addition, you will need to sign an agreement stating the amount you will pay is only an estimate and the remaining balance is due within 30 days after the discharge date.

What if I am having difficulties paying my bill in full?

There is a minimum monthly payment due of $75 or your total patient due balance divided over 12 months, whichever is the greater of the two. If you are unable to pay the minimum due balance please contact our customer service department and we will review with you other payment arrangement options.

How can I make a payment?

Payments are accepted at the Hospital check-in desk, or you can call Self-pay Business Office at 801-587-6303 or 1-800-862-4937 to make a payment by credit card over the phone.

We also accept payments by mail at the following address:

  • U Hospital Self Pay Billing Office P.O. Box 30465 SLC, UT 84130-0465.
  • Please be sure to include your statement pay stub with your payment, and write your account number on your check or money order.

What other funding options are there?

The following are options you may want to consider if your financial situation requires it:

  • Financing through patient/guarantor's own bank, credit union, or other financial institution.
  • Real estate or home equity loans, a second mortgage.
  • Advances from employers.
  • Community fund raisers.
  • Loans from friends, family or church organizations.

What if I demonstrate extreme financial hardship?

For those with extreme financial hardship, a sliding scale arrangement is available. Strict income guidelines apply, subject to approval with documentation of income limiting the ability to meet the obligation.

The patient/guarantor must bring current financial information at the time of application, prior to your hospital/clinic visit. The following information is needed when you apply for financial assistance:

  • Federal tax forms, or two months of pay stubs if W-2 is not available
  • Credit card statements if used for basic living expenses
  • Profit and loss statements from self-employed patients/guarantors
  • Documentation regarding receipt of, or payment of child support or alimony
  • Current pay stubs of disability income if applicable

For more information on financial hardship arrangements, please contact Self-pay Billing Office at 801-587-6303 or 1-800-862-4937, or if you are at the hospital you can visit the Financial Counselors in the Admitting Office.

How do I contact the Self Pay Bill Office Customer Service?

You can speak to a representative or make an appointment to talk with a representative in person by calling 801-587-6303 or 1-800-862-4937. You may also email.