Emergency Department Waiting Room

Purpose

Volunteers assigned to the emergency department (ED) waiting room act as an advocate to patients, families of patients, and visitors.

Days/Hours

Daily, 2 pm–10 pm

Qualifications

Must be 18 or over. Must have good communication and interpersonal skills.

Duties/Responsibilities

The primary goal of ED waiting room volunteer is to ensure the comfort of ED patients, families, and visitors in the ED waiting room. The only information the ED waiting room volunteer may give out is the patient location in the ED; other requests for patient information should be directed to the patient's primary nurse.

  • Introduce yourself to the ED patients, families and visitors.
  • Inform patient's primary nurse if family members are requesting patient information.
  • Inform the charge nurse of any family members they need to speak with.
  • Maintain tidiness in the ED waiting room and bathroom.
  • Report any maintenance or housekeeping issues to the environmental services help desk at (801) 581-2253.
  • Assist with DVDs, crayons, and coloring books for children.

If you are unable to make your shift, please call the ED charge nurse at (801) 581-2292 and the volunteer office as soon as possible.