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The Gift of Service

"Oddly enough, my time as a volunteer may have done more for me than for anyone. The great experiences I have had and the people I have met through volunteering have changed my life."


Neurosciences Clinic/Imaging Center Patient Assistance

Purpose

To welcome patients and their family to the clinic. 

Reports To

Unit Manager

Hours:

Monday through Friday: 8:30 a.m. to 12:30 p.m. and 12:30 to 4:30 p.m.

Duties/Responsibilities

  • Welcome patients with a friendly smile and greeting. 
  • Assist patients to the appropriate specialty check-in and help ensure they are checked in appropriately and timely.
  • Assist patients who may need help getting from the outside curb into clinic.
  • Greet patients and help direct them to the appropriate locations i.e. the hospital, Huntsman Cancer Institute, MRI, Executive Offices, etc.
  • Monitor flow of clinic informing patients of any delays given to you by the staff. 
  • Round on patients in the lobby.  Offer snacks and any information of delays.
  • Other duties as requested by the staff.
  • Answer incoming phone calls and provide information to callers directing them appropriately.
  • Perform confirmation calls to patients for upcoming appointments.
  • Assist staff in pulling voicemails and communicating those calls through the data base.
  • Assist with New Patient Questionnaire mailings.
  • Assist with scanning documents and posting them to the correct accounts.
  • Round on patients in clinic rooms.  Offer snacks and any information of delays.
  • Perform all other duties as requested and/or directed.