The Gift of Service

"Oddly enough, my time as a volunteer may have done more for me than for anyone. The great experiences I have had and the people I have met through volunteering have changed my life."


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University Hospital

Emergency Room

Purpose

To support the Emergency Room staff

Reports To

Volunteer Service Coordinator

Days/Hours

Varying shifts

Qualifications

Open to all Health Sciences students and adults (Must be 18 or over)

Duties/Responsibilities

  • Check in with the charge nurse at the beginning of each shift

  • Receive direction from the Emergency Room Staff

  • Introduce self as a volunteer to the staff and patients

  • Make patient rounds, (leave door open), offer reassurance

  • Maintain patient privacy and confidentiality at all times

  • Do not review or write any patient information in patient charts

  • Do not participate in any clinical procedures

  • Do not wear scrubs

  • Ensure that all patients have access to "call lights" except in rooms 13 and 14 (These are psych. rooms)

  • Pick-up labs

  • Transport patients to X-Ray and/or MRI, as requested

  • Escort patients to rooms

  • Give assistance to clerical staff when requested

The following observed signs or patient complaint should be called to a nurse's attention

  • Breathing difficulty

  • Severe pain

  • Chest pain of any kind

  • Convulsive activity

  • Bleeding