The Gift of Service

"Oddly enough, my time as a volunteer may have done more for me than for anyone. The great experiences I have had and the people I have met through volunteering have changed my life."


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University Hospital

Visitor Services Valet Assistant

Purpose

Provide support to the Information Desk personnel.

Reports To

Spencer Daines, Valet Supervisor; Chris Shirley, Customer Service Manager

Days/Hours

  • Varying shifts, Monday - Friday

Volunteer Duties/Responsibilities

  • Responsible to guide patients in to valet stalls and assist with traffic flow.
  • Writes claim tickets for patients and explains valet service process.
  • Assists the service officer in the retrieval of wheelchairs for patient use.
  • Functions as a line attendant taking claim tickets and retrieving keys from the key box.
  • Counts the previous day’s tickets.
  • May be asked to retrieve cars in times of high volume (must pass University driving test and be able to drive a manual transmission).
  • Receives, greets and must be able to give verbal directions to visitors so as to get them to appropriate person or office.
  • Must be able to stand for extended periods of time and be able to walk people to different locations throughout the hospital.
  • Answers questions about the organization and associated activities.
  • Must be able to assist patients and family into the hospital, walking or by wheelchair.
  • Perform all other duties as requested and/or directed.