Patient Privacy

University of Utah Health understands that your physical and mental health information is very personal and private. We promise our patients that we will protect that information to the best of our ability through the preparation of our faculty, staff, and volunteers to use or disclose patient data with the utmost caution and consideration. We support that promise by implementing technical safeguards that meet the highest business security standards in the industry.

Notice of Privacy Practices - Your Rights (HIPAA)

Every patient we serve is provided a Notice of Privacy Practices (Communicaodo de Practicas de Privacidad) the first time they come to us for health services. This document is the centerpiece of our promise to you. It serves two important functions:

  1. It tells you how we use and/or disclose your information to make sure you get the best treatment, with as little inconvenience as possible, for you.
  2. It advises you, the patient, of your privacy rights in the control of your own health information.

Print Notice of Privacy Practices (Espanol)

Our Organization

This notice describes the privacy practices of University of Utah Health. U of U Health includes University Neuropsychiatric Institute (UNI), University Orthopaedic Hospital, Huntsman Cancer Institute (HCI), Moran Eye Center clinics, doctor’s offices, and other health care facilities owned by University of Utah Health, as well as U of U Health providers, employees, students, trainees, and volunteers at those facilities.

This notice also describes the privacy practices of affiliated providers while they are performing services in a UUHC facility, unless they provide you with a notice of their specific privacy practices. Affiliated providers are not employed by U of U Health but are either authorized to provide services to patients in a U of U Health facility or have a contractual relationship with University of Utah Employee Health Plan and Healthy U insurance.

U of U Health participates in an organized health care arrangement (OHCA) with other providers. University of Utah Employee Health Plan, Healthy U insurance, and affiliated providers may have different privacy practices from those described in this notice. For more information about the privacy practices of our health plans and affiliated providers, please contact them directly.

Contact Us

If you are concerned that your privacy rights may have been violated or disagree with a decision that we made about access to your health information, contact us through one of the following:

Customer Service Office
50 North Medical Drive
Salt Lake City, UT 84132
Phone: 801-581-2668
Email: Customer.Service@hsc.utah.edu

We will investigate all complaints and will not retaliate against you for filing a complaint. You may also file a written complaint with the Office of Civil Rights of the US Department of Health and Human Services.


Our Privacy Responsibilities

University of Utah Health is required by law to:

  • Maintain the privacy of your health information;
  • Provide this notice that describes the ways we may use and share your health information; and
  • Follow the terms of the notice currently in effect.

We reserve the right to make changes to this notice at any time and apply the new privacy practices to all information we maintain. Current notices will be available at U of U Health facilities and on these pages. You may also request a copy of this notice from customer service or registration.


Your Individual Rights

You have the right to:

  • Request special restrictions on how we use and share your health information. We will consider all requests for special restrictions carefully and implement those required by law and carefully consider your other requests and notify you of our decision.*
  • Request that we use a specific telephone number or address to communicate with you. You may make this request in writing during registration.*
  • Inspect and receive a copy of your health information, including medical and billing records. Fees may apply. Under limited circumstances, we may deny you access to a portion of your health information and you may request a review of the denial.*
  • Request an amendment to your health information.*
  • Request an accounting of certain disclosures we made of your health information. Your request must include a specific time period. The first accounting is free but a fee will apply if more than one request is made in a 12-month period.*
  • You may request a paper copy if you received this notice electronically.

*Requests marked with a star (*) must be made in writing. Contact the Health Information Department at 801-587-3887 or find the appropriate form online for your request.

Find information release forms.

How We Use Your Health Information

When you receive care from U of U Health, we may use your health information for treating you, billing for services, and conducting our normal business, known as health care operations. Examples of how we use your information include:

Treatment - We keep records of the care and services provided to you. Health care providers use these records to deliver quality care to meet your needs. For example, your doctor may share your health information with a specialist who will assist in your treatment. Some health records, including confidential communications with a mental health professional and substance abuse records, may have additional restrictions for use and disclosure under state and federal law.

Payment – We keep billing records that include payment information and documentation of the services provided to you. Your information may be used to obtain payment from you, your insurance company, or another third party. We may also contact your insurance company to verify coverage for your care or to notify them of upcoming services that may need prior notice or approval. For example, we may disclose health information about the services provided to you to claim and obtain payment from your insurance company or Medicare.

Health Care Operations – We use health information to improve the quality of care, train staff and students, provide customer service, manage costs, conduct required business duties, and make plans to better serve our communities. For example, we may use your health information to evaluate the quality of treatment and services provided by our physicians, nurses, and other health care workers.


Sharing Your Health Information

There are limited situations when we are permitted or required to disclose health information without your signed authorization (permission). These situations are:

  • For public health purposes permitted or required by law, such as reporting communicable diseases, work-related illnesses, or other diseases; reporting births and deaths; and reporting reactions to drugs and problems with medical devices.
  • To protect victims of abuse, neglect, or domestic violence.
  • For health oversight activities, such as investigations, audits, and inspections.
  • For lawsuits and similar proceedings.
  • When required by law.
  • When requested by law enforcement as required by law or court order.
  • To coroners, medical examiners, and funeral directors.
  • For organ and tissue donation.
  • For research approved by our review process under strict federal guidelines.
  • To reduce or prevent a serious threat to public health and safety.
  • For workers’ compensation or other similar programs if you are injured at work.
  • For specialized government functions such as intelligence and national security.

All other uses and disclosures, not described in this notice, require your signed authorization. You may revoke your authorization at any time by completing the required form available online or in the Health Information Department:

Health Information Department
50 North Medical Dr.
Salt Lake City, Utah 84132
Phone: 801-587-3887

Other Uses Of Your Health Information:

We may use your health information to do the following:

  • Recommend treatment alternatives.
  • Tell you about health services and products that may benefit you.
  • Share information with family or friends directly involved in your care or in paying for your care.
  • Share information with third parties who assist us with treatment, payment, and health care operations. (These business associates must follow our privacy practices.)
  • Remind you of an appointment (Optional: notify the scheduler if you do not wish to be reminded).
  • Include you in our patient directory for callers, visitors, and the clergy. (Optional: Notify the admitting clerk if you do not wish to participate in the directory or have clergy visit you.) If you opt-out of the directory, U of U Health will be unable to provide information to your family, friends, or others who ask for you by name. Note that information about patients receiving psychiatry or substance abuse treatment will not be included in the directory.

University of Utah Health is a charitable institution with a three-fold mission of patient care, research, and teaching. To further this mission, we may wish to contact you occasionally for fundraising purposes. If you do not wish to be contacted for this purpose, please notify the Health Sciences Development Office in writing at:

Health Sciences Development Office
540 Arapeen Dr. Suite 102
Salt Lake City, UT 84108

More Information

For more information about the practices and rights described in this notice, contact customer service.