University Health Care Infusion Services

Frequently Asked Questions about Home Infusion Services

  1. Why would a person need home infusion therapy services?

    University of Utah Infusion Pharmacy (UHIP) provided infusion (intravenous) therapies in the home setting instead of being hospitalized. We also provide many specialty medications for long term, debilitating diseases.
  2. What types of therapies or diseases can be provided for in the home setting?

    Infectious Disease (antibiotics, antivirals, antifungals)
    Nutritional Therapy (TPN)
    Hydration Nausea/Vomiting (anti-emetics)
    Immune deficiencies (immune globulin)
    Multiple Sclerosis
    Hemophilia
    Chemotherapy
    Pain Management
    Cardiac
    Colony Stimulating Factors
    Cystic Fibrosis
    Hospice
  3. Are all supplies and equipment provided?

    Yes, the pharmacy (UHIP) will provide everything necessary for your home infusion therapy.
  4. Will a nurse come to my home and give my medication(s)?

    A nurse can give your medication and will teach the patient/family how to self administer. Frequency of nursing visits are based upon therapy and insurance benefits.
  5. What education will I be provided for self-administration of medications?

    Hands on instruction by a nurse will be provided to the patient and a family member, as well as, written instructions. An on-call nurse will be available 24 hours/day for additional questions or help if needed.
  6. Do you provide services for adults and children?

    Yes, we provide home infusion services for all ages.
  7. How can I receive home infusion services?

    We will need your physician to contact us by phone or fax with a referral for our services.

    Our contact information is as follows:

    University of Utah Infusion Pharmacy
    Phone: 801-587-8600
    Toll free: 877-518-0411
    Fax: 801-587-8620

  8. How do I arrange to pick up my medication?

    You are welcome to come to our pharmacy to pick up your medication or supplies; however, we will deliver right to your home if you live in the state of Utah. We may ship over-night to your home for a routine re-fill. There is no charge for delivery.
  9. How large is your service area?

    UHIP serves Utah, Nevada, Wyoming and Colorado.
  10. Do I call you for follow up deliveries?

    We will attempt to call you as a reminder before you run out of your medication/supplies. Please feel free to contact us any time prior to our call.
  11. How do I contact someone about my delivery?

    A pharmacy team is assigned to coordinate your care. You should receive our phone numbers with your first delivery. You will be notified prior to every delivery of the delivery date/time.
  12. Do you provide services after hours?

    Our routine business hours are: Monday-Friday, 8am to 6pm (MST), Saturday-Sunday, 9:30am to 5:00pm. An on-call nurse and pharmacist are available on-call 24 hours-a-day, seven days-a-week for emergencies, new referrals, or changes in therapy.
  13. Will my insurance pay for your services?

    Most private insurance payers will pay for a portion or percentage of allowed charges. Medicare and Medicaid will also pay for limited services.
  14. Is there a limit to what my insurance will cover?/

    Yes, in some cases. We will inform you of what your insurance limitations are, so you can make an informed choice about home infusion services.
  15. Will you notify me of what my cost will be?

    We will provide you with an estimate of what your portion of the billed charges will be after we verify your insurance and eligibility.
  16. What if I have more than one insurance provider?

    Will you bill my insurance? We will coordinate payment and obtain necessary authorization from your insurance(s). We will notify you if services will not be covered.
  17. What if my insurance changes?

    Please notify us immediately if your insurance plan(s) change. Your home infusion benefit may change.
  18. How do I contact someone if I have a question about my bill?

    The main phone number to our billing office is 801-587-8610.
  19. What can I do to assure my home infusion therapy is successful?

    You can assure you take your infusion medications exactly as prescribed by your physician, assure you are available to your home care nurses for lab draws as they are ordered, and attend all follow-up appointments with your physician. This follow up is extremely important in your recovery.
  20. How will I know if there are changes made to my therapy?

    Changes to your therapy will be made based on your lab results and your follow-up appointments with your physician. Our pharmacists will contact you if there are changes to discuss these changes and answer any questions you may have.