Our Commitment to Quality

University of Utah HospitalFour years ago, we began a journey. We had a strong national and local reputation, but our quality and patient safety scores placed us only in the middle of an extremely competitive pack of academic medical centers.

Being good was not good enough. We wanted to be better.
Much better.

We set our sights on achieving a five-star ranking by the University HealthSystem Consortium’s annual Quality and Accountability study—the most rigorous and thorough evaluation of quality and patient safety in the country. This study compares many of the nation’s top academic medical centers and ranks them based on core quality measures, patient safety indicators, mortality rates, readmission rates and patient satisfaction scores.

Today, after four years of focused, collaborative, hard work, we’re pleased to report that we have achieved our goal of a five-star rating two years in a row. To achieve a five-star ranking two years in a row among this elite group is a tremendous honor and reflects the talent and commitment of all of our staff.

Yet, this achievement isn’t the destination, it’s a measure of how we’re doing on our journey. Our work continues every day, with every patient who places his or her trust in us. This achievement reinforces our patients’ confidence in us. It’s a reflection of our passion for care without compromise and our commitment to constantly and consistently evaluate all aspects of our patients’ experience and care.