About MyChart

Enrollment Questions

What is MyChart?

MyChart is a secure, online health management tool that connects University of Utah Health patients to portions of their personal medical record and University Health Plan members to their insurance information.

Is there a fee to use MyChart?

No. MyChart is a complimentary service offered to University of Utah Health patients and University Health Plan members.

How do I sign up?

First, you need to obtain an Activation Code to set up your personal My Chart account. You can find an activation code on your recent billing statement. If not, contact MyChart Support to have one generated for you.

Who do I contact if I have further questions?

You may contact us through MyChart Support.

Billing Questions

What is MyChart Billing?

MyChart Billing is a feature that allows you to view current open accounts, previous statement information, and previous payments.

Can I receive paperless statements?

You can view all your recent statements in MyChart. They look a little different from your paper statements, but contain the same visit information. In the future we may offer you the choice to receive only paperless statements in MyChart.

Can I pay my bill online?

Yes! With MyChart Billing you can pay your bill online and receive a confirmation number sent directly to your MyChart message center.

Can I see my children's accounts?

Yes, as long as you are the guarantor for your child and you have an active MyChart account you will be able to view your child's billing information.

Why can't I see a balance?

If the account is in a closed status, paid in full or qualifies for a billing hold it will not appear in MyChart. For questions regarding an account that you are unable to view in MyChart please contact the customer service dept at 801-587-6303 or 800-862-4937.

After You Have Enrolled

I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. Where can I update my personal information (namely email address or password)? Log into your personal MyChart account and from the left menu, go to the Preferences section and select the appropriate option.

Technical Questions

Is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by University of Utah Health.

What do I need to use MyChart?

All you need is access to a computer, an email account, and an internet connection.

My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, contact us at MyChart Support.

Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.