Frequently Asked Questions

What does ‘ECHO’ stand for?
Extension for Community Health Care Outcomes

What is Project ECHO?
Project ECHO is an innovative health care program developed to treat chronic and complex medical conditions in rural and underserved areas with the use of teleconferencing technology. Through the use of this interactive technology, Project ECHO bridges the gap between specialty care and providers in community settings. 

Project ECHO works by creating an effective and efficient way for community providers to interface with university specialists to receive guidance on treatment strategies and continuing medical education.

Project ECHO also builds the capacity of community providers and empowers them by building their knowledge and skills in specialty areas.

How do patients make an appointment at ECHO?
Patients are not actually seen during Project ECHO sessions. Instead, these sessions facilitate a way in which community providers can connect to specialists who help co-manage patients with common chronic conditions. Participants can present cases to a specialist or simply join others in the spirit of learning (similar to grand rounds). Clinician partners include physicians, advanced practice clinicians, clinic nurses, medical assistants, and community health workers.

How does a clinician connect?
Please contact Project ECHO at or 801-587-9875 for more information.

What benefits do clinicians experience?

  • Evidence-based, best practice guidance from specialists
  • Case-based "learning-loop"
  • Clinical update presentations from faculty
  • No cost CME, CEU, CE for participation
  • Live Q & A
  • Opportunity to translate new knowledge into practice to improve outcomes for chronic conditions commonly seen by primary providers

How will Project ECHO benefit your community?

  • Improved access to specialty care
  • Allows patients to be treated locally by their provider
  • Reduced travel time to specialist

What are the requirements to join an ECHO session?

  • Annual HIPAA training (from your institution)
  • Access to and working knowledge of the following: 
    • Email
    • Reliable phone/land line OR
    • Web Access with a Minimum Bandwidth of >300 KB

Are there any other considerations to joining an ECHO session?
Yes, there are excellent opportunities to participate in research, surveys, and opinion polls.

Is this how you monitor outcomes?
Yes. Outcomes research is extremely valuable in order to demonstrate the success of our programs.

What costs are involved just joining an ECHO session?
There is no cost associated with participating with Project ECHO.  

What is unique about Project ECHO?

  • Increases capacity in primary care - Project ECHO will simultaneously connect up to 50 providers in any one clinic sharing cases and experience. This method very rapidly expands the depth and breadth of knowledge of these providers to provide outstanding care.
  • Specialist mentoring - Project ECHO pairs case based learning with co-management of patients by primary care providers and U of U Health specialists. This type of learning and mentorship would not be possible in traditional telemedicine encounters.
  • Quality of care - Patients receiving care from Project ECHO providers have been shown to have the same if not better outcomes as those being treated in specialty care. Treatment is safe, effective, timely, and much more cost effective.
  • Provider education and satisfaction - Project ECHO not only improves care in the rural and remote locations, it also has the added benefits of connecting isolated providers, continuing education, and improving satisfaction and retention rate in areas where it is often hardest to keep good providers.


Terry D. Box, MD
Medical Director/Hepatologist

Kristy Haun
Manager of Training & Education

Jordan Holloman
Program Coordinator

Justin Shofner
Program Coordinator

Christina Choate
Program Coordinator

Contact Us

Project ECHO
675 Arapeen Dr., Ste. 100
Salt Lake City, UT 84108
Phone: 801-587-9875
Fax: 801-581-2299