Visitor Information & Guidelines

University Hospital promotes a family friendly environment. We understand that visitors are important to the healing process and we encourage family and friends to visit. For the comfort and well being of all our patients, we ask that visitors follow the guidelines listed below.

Information Desks

There is an information desk located in the main hospital lobby. It serves as a resource for patients, families and visitors. Staff and volunteers provide information regarding lodging accommodations, transportation and restaurants and can arrange for services, such as interpreters, clergy and notary publics. You may contact them in person or call.

Phone: (801) 585-8000

How to Contact a Patient at University Hospital

To contact a patient at University Hospital, please call Patient Information.

Patient Information: (801) 587-8230

Visiting Hours

Visiting hours are flexible and designed to meet the needs of the individual patient. Please contact staff at the nursing station nearest the patient you are visiting.  Hours may change based upon unit-specific needs.

  • Intensive Care Unitslimit visitors to two individuals at a time. Visitors are not allowed during procedures or during shift change. Hours may change based on unit-specific needs.
  • Labor and Delivery Suites welcome the father of the baby or another designated adult to be present during labor and delivery. At other times visitors are always welcome.
  • Surgery Patients The immediate family of pre-procedure or pre-surgery patients may visit as early as they wish on the morning of surgery.

Guidelines

  • Please keep noise to a minimum by limiting the number of visitors.
  • Waiting rooms are for the use of multiple families; please be respectful of others while using these spaces.
  • Do not visit with an infectious disease, such as a cold or flu. We encourage you to use hand sanitizer or wash your hands often to keep family safe.
  • Children are welcome; however, they must be in good health and supervised by an adult at all times.
  • Pets may visit under arrangements with the patient's physician or nurse. Certified pet therapy animals are available through our Volunteer Services department.
  • Flowers and Mylar balloons are welcome except in the intensive care units. Latex balloons pose a danger to people with latex allergies and are not permitted.
  • Cell phones are prohibited in some areas. Ask your nurse if you have questions about using your cell phone.