Jan 02, 2018 9:00 AM
All patients treated at University of Utah Health hospitals and clinics, including Huntsman Cancer Institute (HCI), receive email surveys about their experience. U of U Health uses Press Ganey, a company that measures patient satisfaction at health care organizations. Survey comments about specific doctors, nurse practitioners, and physician assistants are posted online as reviews on the provider’s profile page.
Why do we have patients take these surveys?
“At HCI, our highest priority is providing compassionate, state-of-the-art cancer care to our patients,” says John Sweetenham, MD, HCI senior director of clinical affairs and executive medical director. HCI routinely scores in the top percentile nationally for patient satisfaction, and Sweetenham says it's important to keep listening to patients for areas in which HCI can perform even better. “These surveys help us better understand the needs and experiences of our patients at HCI and ensure we are constantly improving our service.”
Why do we post comments online?
“We want our patients, their families, and members of the public to be able to make the best possible choice of a physician to care for them. Online comments give insights into our providers, which we hope makes it easier for people to choose the provider who is the best match for them. Honest, transparent feedback also allows us to understand our strengths and weaknesses and learn ways to improve our services.”