Aug 22, 2019 2:00 PM


This month marks the 10-year anniversary of the Hispanic Patient Navigator program at Huntsman Cancer Institute (HCI). Patient navigators serve as a bridge between patients and their care teams. Navigators make sure patients, caregivers, and doctors understand each other and get needed services. Patient navigators help in many different ways. They provide information about what to expect, coordinate appointments, establish and help maintain communication between the patient and health care team, arrange interpreters for appointments, refer to community support services, locate financial support and help complete forms, and more.

In the 10 years the program has been up and running, the navigators have been busy. Here are just a few stats about what they have accomplished:

  • 1,050+ unique patients helped
  • 7,250+ total patient encounters
  • 26,000+ calls made on behalf of patients
  • 19,800+ emails and faxes sent
  • 6,200+ patient appointments attended
  • 1,300+ general public calls

HCI currently has three Hispanic patient navigators: Anna Martinez, Liliana Mulato, and Guadalupe Tovar.

anna martinez
Anna Martinez

“I love coming to work every day and feeling like I’ve made a difference in someone’s day. The Hispanic/Latino Patient Navigator program is unique because it serves patients in both English and Spanish. This program demonstrates to our Spanish-speaking patients that Huntsman Cancer Institute values their culture and language.”

Anna Martinez has a master’s of education from the University of Utah. Anna has worked as a Hispanic/Latino patient navigator for HCI for since 2015.

"Me encanta venir a trabajar y sentir que he hecho la diferencia en la vida de una persona. El Programa de Navegación para pacientes Hispanos/Latinos es importante porque atiende a pacientes en Inglés y Español. Este programa demuestra a nuestro pacientes hispanos que valoramos su cultura y su idioma."

Anna Martinez recibió su Maestría en Educación de la Universidad de Utah. Anna ha trabajado como Navegadora de Pacientes Hispanos/Latinos en el Instituto de Cancer Huntsman por más de 4 años.

lilana mulato
Liliana Mulato

“What I love about my job is its diversity; we learn something new every day. The Hispanic/Latino Patient Navigator program is unique because our services are tailored to serve a specific community with unique disparities. This program also shows the commitment Huntsman Cancer Institute has to create an environment of inclusion and health equity for all of our patients.”

Liliana Mulato graduated from the University of Utah with a bachelor’s degree in health promotion and education. Liliana has been a Hispanic/Latino patient navigator at HCI since 2011.   

"Lo que me gusta de mi trabajo es su diversidad, aprendo algo nuevo todos los días. El programa de Navegación para pacientes Hispanos/Latinos es único porque está dedicado a una comunidad que tiene dificultades muy particulares. También demuestra la dedicación de Huntsman Cancer Institute a crear un ambiente de inclusión y equidad en salud para todos sus pacientes."

Liliana Mulato se graduó de la Universidad de Utah con una licenciatura en Educación de Salud Pública. Ha trabajado en Huntsman Cancer Institute por más de 8 años como Navegadora de Paciente Hispanos/Latinos.

Guadalupe Tovar
Guadalupe Tovar

What I love about my job is supporting patients and families guiding them through the process of learning and understanding the complexities and challenges of the health system. The patient navigator serves as an intermediary and liaison, providing culturally competent and bilingual communication between patients, health care providers, and other community resources. The Hispanic/Latino population is the fastest growing group in the state of Utah and HCI has committed to providing services to a vulnerable population which encounters obstacles accessing adequate cancer care.”

Guadalupe Tovar graduated from the University of Utah with a bachelor’s degree in international studies. Guadalupe has worked at HCI since 2010 as a patient navigator for the Hispanic/Latino patients and the Hispanic/Latino Community Outreach program. She is a certified patient navigator and certified medical interpreter.

"Lo que me gusta de mi trabajo es apoyar a los pacientes y sus familias y guiarlos en el proceso de aprendizaje de las complejidades y los desafíos del sistema de salud. La Navegadora de Pacientes sirve de intermediaria y de enlace, proporcionando comunicación culturalmente apropiada y bilingue entre pacientes, el equipo médico y otros recursos comunitarios. La población hispana/latina es el grupo de más rápido crecimiento en el estado de Utah y HCI se ha comprometido a proporcionar servicios a una población vulnerable que encuentra obstáculos para accesar una atención adecuada contra el cáncer."

Guadalupe Tovar se graduó de la Universidad de Utah con una licenciatura en Estudios Internacionales. Guadalupe ha trabajado en HCI por más de 9 años como Navegadora de Pacientes Hispanos/Latinos. Ella está certificada como Navegadora de Pacientes y como Interprete Médica.

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