Patient Experience Scores

Sep 09, 2021 11:00 AM

Read Time: 2 minutes

Huntsman Cancer Institute (HCI) at the University of Utah (U of U) has been rated in the top 2% nationally for patient experience. When patients are treated at U of U Health facilities, including HCI, they are emailed surveys to describe their experiences. U of U Health uses Press Ganey, a company that measures the experience of patients at health care organizations. The comments that patients give about specific doctors, nurse practitioners, and physician assistants are posted on the provider’s profile page as reviews.

Why do patients receive surveys?

The principles that guide HCI are putting patient and community first, coming together for a united effort, and excellence in all we do. As we strive to meet these principles, the patient surveys help HCI create the best experience possible for those who enter our doors.

Why does HCI post the comments online?

Patients and their families use these comments to help choose the best providers for their needs. Names are not included in the comments. Here are examples of comments:

"Huntsman is the best place for surgery, care, treatment, doctors and staff for anyone going thru cancer. Every single person I encountered was more than kind, attentive and proficient, always found and answered any questions which is part of recovery. Gave me hope thru this 11 month ordeal. Grateful for Dr. Dechet and Huntsman."

-Inpatient Huntsman 5

"The staff in registration are the best! They treat me so kind, truly friends for life. Brandi and Patti really make me feel so special and are always concerned about my health and my personal life every time I have an appointment. Amberlee is one of my favorite nurses. She always remembers me and is so easy to talk to, in addition to being good at what she does. Dr. Hyngstrom and Liz were amazing! They talked to me, explaining my lab results and their reasoning for additional biopsies. They both took their time to answer all of my questions and concerns and to provide me with the best possible care, which I always receive at HCI. The Melanoma Clinic has the best staff ever, always working together in the best interest of their patients. I experienced no delays and hardly any wait time worth mentioning.

-Outpatient Clinic 2C

"Setting up my appointment was very easy. This was my first time even walking into the Huntsman, so I felt a bit lost and unsure. The person at the main front doors was very helpful in giving directions. And then I met Bella at the check-in. Bella was so friendly, so helpful and made me feel very comfortable and welcome. I wanted to make my payment in full and Bella made sure my account was to date. I felt relieved and comfortable and taken care of. Dr Maurer is amazing, she is very personable, genuinely concerned about your individual health and care. She knew me and my condition as she walked into the room, she didn't need to use any charts, the computer, or anything else to know who I was or what I was there for. For my limited time being with her in the past, she KNEW me and treated me like we've known each other for a very long time. She is an amazing surgeon and I have full and complete trust in her and would recommend her to anyone. Dr. Maurer and her team are incredible people. They all treated me like family."

-Outpatient Clinic 3A