What You Should Bring

Being prepared can help make your first appointment at Huntsman Cancer Institute (HCI) as easy and stress-free as it can be. Here's a list of things to bring:

  • Photo ID and insurance cards
  • Copayment if your insurance requires one (see Insurance and Copayment below)
  • List of current prescription and over-the-counter medications and their dosages, including vitamins and herbal remedies (or just bring the bottles if it’s easier)
  • Any medical records or imaging your Care Coordinator discussed on the phone (the Care Coordinator will have most of your records, but may ask for x-rays, CT scans, pathology slides, or records from any other doctors)
  • Your completed New Patient Form
  • Any questions you have for your care team (if you have been diagnosed with cancer, see the factsheet Questions to Ask Your Doctor about Cancer for ideas)
  • An adult family member or friend for support, if you'd like (patients receive a lot of information on the first visit, so a second set of ears and hands may be helpful)
  • A notebook or voice recorder
  • A copy of your advance health care directive if you have one. This tells your care providers and loved ones your wishes in case you are in a medical situation where you can't speak for yourself. Learn more and find the forms on our Legal Health Documents webpage. If you would like help filling out your advance directives please contact our patient and family support team.

Please note: For the safety of our cancer patients, children under age 12 are not allowed in clinic areas during flu season (November–May) or in the Infusion Center year-round. But they are always welcome in public spaces such as the 1st floor lobby and 6th floor restaurants.

Insurance and Copayment

  • Before your first visit, call your health insurance company to find out if they require pre-authorization for procedures or treatments. If they do, call HCI's pre-authorization representative at 801-587-4036.
  • Also ask if a referral to see HCI clinic doctors is required. If it is, please contact your primary care doctor and bring the letter or form to your appointment.
  • Most insurance companies require you make a copayment each visit. If this is required, we accept cash, checks, VISA, MasterCard, and American Express.
  • Please bring your insurance card and prescription card to the appointment. We need that information to bill the insurance company for our services.

If you do not have insurance or you are concerned about financial issues related to medical treatment, please call 801-587-4036 and ask to speak with one of our financial advocates.

If You Need an Interpreter

No matter what language you speak, HCI is dedicated to making sure all patients receive the same level of care and get the answers to all of their important questions. Interpreters are available for patients and visitors that need assistance in languages other than English. If you need an interpreter for an appointment, please notify the clinic when you schedule your appointment.