Media Contacts

Kathy Wilets

Director, Public Relations, University of Utah Health
Email: kathy.wilets@utah.edu
Phone: 801-581-5717

Nov 18, 2021 12:15 PM

University of Utah Health has been recognized for outstanding achievement in patient experience by Press Ganey, a national company that works with more than 41,000 health care facilities to improve the overall safety, quality, and experience of care.

Moran Eye Center at Midvalley and Huntsman Cancer Institute’s Outpatient Clinics earned the Pinnacle of Excellence award. The award is a preeminent, competitive achievement for achieving and sustaining superior patient experience performance over the last 3 years.

Craig H. Neilsen Rehabilitation Hospital earned the Guardian of Excellence award for reaching the 95th percentile for each reporting period for the award year. The honor demonstrates a steadfast commitment to leading the nation to provide person-centered care for people with disabling conditions.

“Press Ganey is honored to recognize U of U Health as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “Despite an era of incredible challenges, U of U Health has demonstrated resilience, constantly pushing boundaries as healthcare consumerism continues to gain momentum, driving advancements in improved outcomes for all."

“These awards celebrate the work of every team member at these locations. It takes focus, leadership, and a commitment to fostering culture to achieve and sustain patient- and family-centered care.” says Mari Ransco, senior director of patient experience at U of U Health. “It’s inspiring to see how each member of our staff has individually and collectively responded to the challenges of this past year.”

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About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

About University of Utah Health

University of Utah Health is the state’s only academic health care system, providing leading-edge and compassionate care for a referral area that encompasses 10 percent of the US, including Idaho, Wyoming, Montana, and much of Nevada. A hub for health sciences research and education in the region, U of U Health has a $428 million research enterprise and trains the majority of Utah’s physicians, including more than 1,460 health care providers each year at its Colleges of Health, Nursing, and Pharmacy and Schools of Dentistry and Medicine. With more than 20,000 employees, the system includes 12 community clinics and five hospitals: University Hospital, Huntsman Mental Health Institute, Huntsman Cancer Hospital, University Orthopaedic Center, and the Craig H. Neilsen Rehabilitation Hospital. For 12 straight years, U of U Health has ranked among the top 10 US academic medical centers in the rigorous Vizient Quality and Accountability Study.

awards and recognition Neilsen Rehabilitation Hospital moran eye center