Overview

Introducing Virtual Visits

Start a Virtual Visit

Virtual Visits is available 9am-9pm,
7 days a week.
801-213-8669(UNOW)

Introducing Virtual Visits

Welcome to Virtual Visits! We offer personal care from the expert providers at University of Utah Health—online. You don't need an appointment, just a connection.

Frequently Asked Questions

What Is Virtual Visits?

Virtual Visits is a new way to give patients greater control over how they access care. Best for conditions that don't need emergency attention and treatment, Virtual Visits give you quick access to a University of Utah Health provider who will help you understand your symptoms and develop a plan of care and treatment.

What Are the Most Common Conditions You Treat?

You can start a virtual visit if you have any of these symptoms:

  • allergies,
  • cough, cold, & flu
  • eye infections,
  • sore throat (adult patients only),
  • minor muscle or joint pain (adult patients only),
  • nausea, vomiting, & diarrhea,
  • sinus problems,
  • skin issues,
  • stomach & digestive issues,
  • and urinary issues (adult patients only).

Can I Use Virtual Visits for Any Condition?

Virtual Visits provides quick, convenient care for many non-life threatening conditions. Virtual Visits cannot be used to refill prescriptions, or to treat emergency conditions, or chronic illness or disease.

Go to the Emergency Room if You Have:

  • chest pain,
  • shortness of breath,
  • broken bones,
  • or severe abdominal pain.

When Can I Use Virtual Visits?

Virtual Visits are available seven days a week, from 9am to 9pm, 365 days a year.

How Much Does It Cost?

University of Utah Health health plan have access for free! Anyone can access Virtual Visits for a flat fee of $49. Some insurance companies do cover Virtual Visits, but we always recommend you check with your health insurance provider to be sure.

How Can I Start a Virtual Visit?

To start a Virtual Visit, call 801-213-UNOW. We are happy to help you.

Who Will Treat Me During a Virtual Visit?

Virtual Visits are managed by urgent care providers at University of Utah Health. This skilled care team includes doctors, physician assistants, and nurse practitioners.

Can They Prescribe Me Medications?

Virtual Visits providers can conveniently prescribe many medications. Medications will be sent to the pharmacy of your choice.

However, there are some limitations with controlled substances and pain medication. Depending on your situation, our providers may not be able to prescribe medications you get from your regular provider for chronic/long-term conditions. Virtual Visits is also not appropriate for routine medication refills.

Can I See My Regular Doctor Over Virtual Visits?

Virtual Visits are currently accessible only through our Urgent Care provider team. We continue to look at innovative models of care delivery and will be sure to update as we make those available to you. If you would like a visit with your primary care physician, please call their office to schedule an appointment. If you decide you would like to schedule with your primary care physician after you have called our Virtual Visits team, our representatives will be happy to help you with the scheduling process.

Are Virtual Visits Private?

All audio and video footage recorded during Virtual Visits is private and secure. Virtual Visits meets all federal patient privacy requirements.

How Do I know if My Computer, Tablet, or Phone Will Work?

You must have these basic requirements to start a Virtual Visits connection:

  1. A desktop, laptop, tablet, or smart phone with audio and video capabilities
  2. An updated web browser such as Google Chrome or Mozilla Firefox

A representative from our Virtual Visits team can guide you through any technical questions you may have.

Can I Use Virtual Visits for My Kids?

Virtual Visits is available for children of any age. A parent or guardian needs to be present and needs to consent to treatment, just like what is required during an in-person visit.

Can I Use Virtual Visits While I Am Out of Town or on Vacation?

Virtual Visits is currently available to patients who are physically in Utah. This is a legal requirement due to regulations with state licensure and the location of the patient and the provider during a medical consultation. We will be adding more states soon, so please check back!