Overview

Help Patients at the Clinical Neurosciences Center

Help Patients at the Clinical Neurosciences Center

Purpose

To welcome patients and their family to the clinic

Reports To

Unit manager

Days/Hours

Monday–Friday: 8:30 am–4:30 pm and 12:30–4:30 pm

Duties/Responsibilities

  • Welcome patients with a friendly smile and greeting
  • Assist patients to the appropriate specialty check-in and help ensure they are checked in appropriately and timely
  • Assist patients who may need help getting from the outside curb into clinic
  • Greet patients and help direct them to the appropriate locations, such as the hospital, Huntsman Cancer Institute, MRI, executive offices, and the like
  • Monitor flow of clinic informing patients of any delays given to you by the staff
  • Round on patients in the lobby; offer snacks and any information of delays
  • Other duties as requested by the staff
  • Answer incoming phone calls and provide information to callers directing them appropriately
  • Perform confirmation calls to patients for upcoming appointments
  • Assist staff in pulling voicemails and communicating those calls through the data base
  • Assist with new patient questionnaire mailings
  • Assist with scanning documents and posting them to the correct accounts
  • Perform all other duties as requested and/or directed