Overview

Surgery Waiting Room at University Hospital

Surgery Waiting Room at University Hospital

Purpose

To act as an advocate for families of patients undergoing surgery and to provide information and assistance

Reports To

Patient advocate coordinator

Days/Hours

Monday–Friday: 8:30am–12:30pm; 12:30pm–4:30pm; 5pm–8pm

Qualifications

Must be 18 or over

Duties/Responsibilities

  • Pick-up the surgery waiting room (SWR) update sheets from the information desk (the surgery waiting room update sheets are confidential; do not leave unattended!)
  • Proceed to the third (3) floor SWR and introduce self to families and visitors
  • Work closely with the nurse liaison to obtain patient surgery updates
  • Inform the nurse liaison if any family members ask for consultation
  • Answer the telephone
  • Use the paging system to page family members to the desk if necessary
  • Make rounds to the short stay unit
  • Update surgery status schedule for information desk hourly, indicating time of update on the schedule
  • Reassure families and report to them on status of patient after updates are completed
  • Make rounds to the PACU (recovery room) and surgery board as necessary
  • Maintain tidiness in the SWR
  • Report any maintenance or housekeeping issues to the environmental services help desk 1-2253

Please call the nurse liaison and the volunteer office if unable to make your shift.