About Your Bill - Billing
Take A Bill Tour
University Health Care offers two methods for you to pay your bill. One is online bill pay and the other is through check or credit card by phone or mail. For answers to other questions about billing or billing complaints, see the list of frequently asked questions below.
Bill Pay Online
Bill Pay by Phone or Mail
To pay your bill by phone or mail, you can do one of the following:
- Mail a check for the appropriate amount with the bottom portion of your bill
- Mail in your credit card information by writing it on the bottom portion of your bill
- Call and pay your bill over the phone
1 (800) 862-4937
Representatives are available at these times:
Mon–Fri, 9:00 am–5:30 pm
U Hospital Self-Pay Billing Office
P.O. Box 30465
SLC, UT 84130-0465
Please be sure to include these with your payment:
- Statement pay stub
- Account number
Understanding Your Bill
To help you understand your bill, please see our bill tour and review the Frequently Asked Questions below. We want to make sure that when you receive your bill, you understand its contents and your financial obligations whether you are insured, not insured or demonstrate extreme financial hardship.
- When will I receive my bill?
- What if I have insurance?
- When do I pay my co-payment and deductible?
- How will I know my insurance company has been billed?
- Do I have to pay a deposit?
- What if I do not have insurance?
- What if I am having difficulties paying my bill in full?
- What other funding options are there?
- What if I demonstrate extreme financial hardship?
- How do I contact the Self Pay Billing Office Customer Service about my hospital bill?
- How do I submit a billing complaint?
Approximately 30 days after services are rendered you will receive your first bill. You will receive a bill monthly thereafter until your accounts are resolved in full.
To help us bill your insurance, please bring your current insurance information with you each time you are seen at the hospital or clinic. We will make every effort to collect insurance benefits from your primary insurance company if you provide us with your insurance billing information.
Please pay your co-payments and deductibles at the time of service (when you are at the clinic, hospital or other provider service).
On your statement there is a section that states “Pending Insurance”. Under this will be information about the amount that has been billed to your insurance.
You are expected to make co-payments and/or estimated patient responsibility at the time of service.
If you do not have insurance, your payment for the estimated charges of your visit is due in full before or at the time of service. In addition, you will need to sign an agreement stating the amount you will pay is only an estimate, and the remaining balance is due within 30 days after the discharge date.
There is a minimum monthly payment of $75 or your total patient balance divided over 12 months, whichever is the greater of the two. If you are unable to pay the minimum due balance please contact our customer service department and we will review other payment arrangement options with you.
The following are options you may want to consider if your financial situation requires it:
- Financing through patient/guarantor's own bank, credit union, or other financial institution.
- Real estate or home equity loans, a second mortgage.
- Advances from employers.
- Community fund raisers.
- Loans from friends, family or church organizations.
For those with extreme financial hardship, a sliding scale arrangement is available. Strict income guidelines apply, subject to approval with documentation of income limiting the ability to meet the obligation.
The patient/guarantor must bring current financial information at the time of application, prior to your hospital/clinic visit. The following information is needed when you apply for financial assistance:
- Federal tax forms, or two months of pay stubs if W-2 is not available
- Credit card statements if used for basic living expenses
- Profit and loss statements from self-employed patients/guarantors
- Documentation regarding receipt of, or payment of child support or alimony
- Current pay stubs of disability income if applicable
For more information on financial hardship arrangements, please contact Self-Pay Billing Office at (801) 587-6303 or 1-(800)-862-4937, or if you are at the hospital you can visit the Financial Counselors in the Admitting Office located in the main lobby of the hospital at the check-in desk.
Our plain language policy summary may be found here for a copy of the financial assistance policy click here. If you would like to apply for assistance, please click here.
You can speak to a representative or make an appointment to talk with a representative in person by calling
Self-Pay Billing Office Phone
(801) 587-6303 or (800) 862-4937
You may also email
Contact the Self-Pay Billing Office by phone or email at the contact information directly above.