About Your Bill - Billing

Bill
Take A Bill Tour

University Health Care offers two methods for you to pay your bill. One is online bill pay and the other is through check or credit card by phone or mail. For answers to other questions about billing or billing complaints, see the list of frequently asked questions below.

Bill Pay Online

You can now pay your bill online through MyChart. MyChart is a secure system that you can join with the activation code on your current paper bill.

Bill Pay by Phone or Mail

To pay your bill by phone or mail, you can do one of the following:

  • Mail a check for the appropriate amount with the bottom portion of your bill
  • Mail in your credit card information by writing it on the bottom portion of your bill
  • Call and pay your bill over the phone

Phone

(801) 587-6303
1 (800) 862-4937
Representatives are available at these times:
Mon–Fri, 9:00 am–5:30 pm

Mail

U Hospital Self-Pay Billing Office
P.O. Box 30465
SLC, UT 84130-0465

Please be sure to include these with your payment:

  • Statement pay stub
  • Account number

Questions?

Email: billing@healthcare.utah.edu

Understanding Your Bill

To help you understand your bill, please see our bill tour and review the Frequently Asked Questions below. We want to make sure that when you receive your bill, you understand its contents and your financial obligations whether you are insured, not insured or demonstrate extreme financial hardship.

Frequently Asked Questions

When will I receive my bill?

Approximately 30 days after services are rendered you will receive your first bill. You will receive a bill monthly thereafter until your accounts are resolved in full.

What if I have insurance?

To help us bill your insurance, please bring your current insurance information with you each time you are seen at the hospital or clinic. We will make every effort to collect insurance benefits from your primary insurance company if you provide us with your insurance billing information.

When do I pay my co-payment and deductible?

Please pay your co-payments and deductibles at the time of service (when you are at the clinic, hospital or other provider service).

How will I know my insurance company has been billed?

On your statement there is a section that states “Pending Insurance”. Under this will be information about the amount that has been billed to your insurance.

Do I have to pay a deposit?

You are expected to make co-payments and/or estimated patient responsibility at the time of service.

What if I do not have insurance?

If you do not have insurance, your payment for the estimated charges of your visit is due in full before or at the time of service. In addition, you will need to sign an agreement stating the amount you will pay is only an estimate, and the remaining balance is due within 30 days after the discharge date.

What if I am having difficulties paying my bill in full?

There is a minimum monthly payment of $75 or your total patient balance divided over 12 months, whichever is the greater of the two. If you are unable to pay the minimum due balance please contact our customer service department and we will review other payment arrangement options with you.

What other funding options are there?

The following are options you may want to consider if your financial situation requires it:

  • Financing through patient/guarantor's own bank, credit union, or other financial institution.
  • Real estate or home equity loans, a second mortgage.
  • Advances from employers.
  • Community fund raisers.
  • Loans from friends, family or church organizations.

What if I demonstrate extreme financial hardship?

For those with extreme financial hardship, a sliding scale arrangement is available. Strict income guidelines apply, subject to approval with documentation of income limiting the ability to meet the obligation.

The patient/guarantor must bring current financial information at the time of application, prior to your hospital/clinic visit. The following information is needed when you apply for financial assistance:

  • Federal tax forms, or two months of pay stubs if W-2 is not available
  • Credit card statements if used for basic living expenses
  • Profit and loss statements from self-employed patients/guarantors
  • Documentation regarding receipt of, or payment of child support or alimony
  • Current pay stubs of disability income if applicable

For more information on financial hardship arrangements, please contact Self-Pay Billing Office at (801) 587-6303 or 1-(800)-862-4937, or if you are at the hospital you can visit the Financial Counselors in the Admitting Office located in the main lobby of the hospital at the check-in desk.

For a copy of the financial assistance policy click here.

How do I contact the Self Pay Bill Office Customer Service?

You can speak to a representative or make an appointment to talk with a representative in person by calling

Self-Pay Billing Office Phone
(801) 587-6303 or (800) 862-4937

You may also email
billing@healthcare.utah.edu.

How do I submit a billing complaint?

Contact the Self-Pay Billing Office by phone or email at the contact information directly above.