About Your Bill - Billing

Take A Bill Tour

University of Utah Health offers multiple methods for you to pay your bill.

  • On-line through MyChart
  • Phone
  • Mail

(All major credit cards are accepted)


Representatives are available at these times:
Mon–Fri, 9 am–5:30 pm


U of U Hospital Self-Pay Billing Office
P.O. Box 30465
SLC, UT 84130-0465


Email: billing@healthcare.utah.edu

The Billing Office provides the following services

  • Payments
  • Financial Options
  • Billing information
  • Verify insurance billing

Frequently Asked Questions

When will I receive my bill?

Following your visit, you will receive your bill after your insurance processes your claim. If you do not have insurance, you will receive your first bill approximately 30 days after services are rendered. You will receive a bill monthly thereafter, until your accounts are resolved in full.

Am I able to receive my statement electronically?

You may sign up for paperless statements through MyChart. If you need assistance, you may contact Self Pay Billing Office at 801-587-6303 or 1-800-862-4937.

What if I have insurance?

To help us bill your insurance, please bring your current insurance information with you each time you are seen at the hospital or clinic. We will make every effort to collect insurance benefits from your primary insurance company if you provide us with your insurance billing information.

When do I pay my co-payment and deductible?

Please pay your co-payments and deductibles at the time of service (when you are at the clinic, hospital, or other provider service).

How will I know my insurance company has been billed?

On your statement, you will see your insurance payment reflected.

Do I have to pay a deposit?

You are expected to make co-payments and/or estimated patient responsibility at the time of service.

What if I do not have insurance?

If you do not have insurance, your payment for the estimated charges of your visit is due in full before or at the time of service. In addition, you will need to sign an agreement stating the amount you will pay is only an estimate, and the remaining balance is due within 30 days after the discharge date.

What if I am having difficulties paying my bill in full?

There is a minimum monthly payment of $75 or your total patient balance divided over 12 months, whichever is the greater of the two. If you are unable to pay the minimum due balance please contact our customer service department and we will review other financial options with you.

For those with financial hardship, assistance may be available. Income guidelines apply, subject to approval with documentation of income.

The patient/guarantor must submit current financial information at the time of application. The following information is needed when you apply for financial assistance:

  • Financial Assistance Application
  • Federal tax forms or two months of pay stubs if W-2 is not available
  • Credit card statements if used for basic living expenses
  • Profit and loss statements from self-employed patients/guarantors
  • Documentation regarding receipt of or payment of child support or alimony
  • Current pay stubs of disability income if applicable

Detailed financial assistance information may be found by clicking the following links:

How do I contact the Billing Office Customer Service if I have concerns about my hospital bill?

You can speak to a representative or make an appointment to talk with a representative in person:

Billing Office Phone
801-587-6303 or 800-862-4937

You may also email

How do I obtain an estimate for services?

Estimates may be obtained by calling 801-587-6303 option 4.

How do I obtain insurance benefit information?

Due to varied policies and benefits offered by insurance, we are unable to provide specific information on your insurance coverage. We recommend that you obtain detailed information from your Insurance company/agent.