COVID-19 Payment Plans & Financial Assistance

University of Utah Health is here to support the needs of our patients throughout the COVID-19 pandemic. We have funding options available, including Medicaid eligibility screening, payment plans, and financial assistance. Please contact our financial advocates at 801-581-2957 option 3 to discuss your unique situation.

How to Pay Your Bill—Paperless Billing Now Available

You can pay your bill these ways:

  • Online through MyChart
  • Online through our Guest Pay program (if you don't have a MyChart account)
  • By Phone
  • By Mail
  • Walk In

Pay Your Bill Online

If you have a MyChart account, you can pay your bill by logging into your MyChart account.

No MyChart Account?

If you don't have a MyChart account, that's okay. You can pay your bill online using our Guest Pay program.

Pay Your Bill Over the Phone

801-587-6303
1-800-862-4937

You can talk to a representative on the phone from:
Mon—Fri, 9am—5:30pm

Pay Your Bill By Mail

U of U Hospital Self-Pay Billing Office
PO Box 841482
Los Angeles, CA 90084-1482

We accept all major credit cards. 

Paperless Billing

We are now moving to a paperless billing system. Learn more.

Walk In

127 S 500 E, Suite 100
Salt Lake City, UT 84102

Mon–Fri: 9 am–4:30 pm

Masks are required.

Schedule an Online Billing Consult

Paperless billing is now available!

If you are currently recieving paper bills, you will be automatically enrolled for paperless.

 This means you will receive your bills via MyChart. Paperless billing is:

  • more secure,
  • convenient, and
  • eco-friendly.

If you are enrolled in MyChart, you will no longer recieve a paper bill. You will be notified of new bills through email and the MyChart mobile app.

Opt Out of Paperless Billing

To opt out of paperless billing, you may contact us after September 20, 2020.

Make sure you update your email so that you will get the MyChart notifications about your bill.

Update your email in MyChart.

Instructions to Opt Out

1. Login to your MyChart account.

2. Find the billing section.

Website: Click Billing > View and Pay My Bill.
Mobile App: Tap the Billing icon.

3. Scroll to the bottom of the screen below the account boxes, where you will see this statement:
If you would like to receive paper statements, you may cancel paperless billing.

4. Click/Tap “cancel paperless billing”.

5. Click on:

Website: On the confirmation page, click Receive Paper Statements.
Mobile App: On the confirmation page, tap Cancel Paperless.

*If you do not see the option to opt out, try again within 24 hours as there may be a delay in processing a new account.

Questions?

If you have any other questions about paperless billing, view MyChart frequently asked questions. You can also contact us at 801-587-6303.

Questions About Your Bill?

Questions?

If you have any questions about your bill, please email us at:

The Billing Office Provides the Following Services:

  • Payments
  • Billing information
  • Financial options
  • Verify insurance billing

When Will I Receive My Bill?

After your visit, you will receive your bill after your insurance processes your claim. If you do not have insurance, you will receive your first bill approximately 30 days after services are rendered. You will receive a bill monthly thereafter, until your accounts are resolved in full.

Am I Able to Receive My Statement Electronically?

You may sign up for paperless statements through MyChart. If you need assistance, you may contact Self Pay Billing Office at 801-587-6303 or 1-800-862-4937.

How Will I Know My Insurance Company Has Been Billed?

On your statement, you will see your insurance payment reflected.

Do I Have to Pay A Deposit?

You are expected to make co-payments and/or estimated patient responsibility at the time of service.

When Do I Pay My Co-Payment and Deductible?

Please pay your co-payments and deductibles at the time of service (during your appointment at the clinic, hospital, or other provider service).

What If I Have Insurance?

To help us bill your insurance, please bring your current insurance information with you each time you have an appointment at the hospital or clinic. We will make every effort to collect insurance benefits from your primary insurance company if you provide us with your insurance billing information.

Using MyChart to Get Billing Statements and to Pay Your Bill

How Do I Access Current and Past Billing Statements?

Login to your MyChart account.

From the "Billing" icon at the top, select "View and Pay My Bill."

On this page you will see a list of accounts for which you are the guarantor.

Under the column "Account Type" locate the row with the account you wish to view statements on and select "View Account Detail."

Under the heading "Statement History" you will see the statements listed by statement date. Click on the envelope icon/statement date you wish to view.

Your computer's download manager will prompt you to open or save the PDF. Click open to view, print or save the statement.

How Do I Enroll in Automatic Payments on MyChart?

Login to your MyChart account.

From the "Billing" icon at the top, select "View and Pay My Bill"

On this page you will see a list of accounts for which you are the guarantor.

Accounts with an outstanding balance will have a "Set Up Payment Plan" button available under the "Amount Due" column

Click "Pay" on the account you wish to set up automatic payments. The full balance will be displayed and under step 1 will be a link to "Set up a payment plan". Click on this link.

On the following page you will be prompted to determine:

  1. The amount you wish to pay each month,
  2. The day of the month you would like payment to be made, and
  3. Payment method (card number, expiration date, and the like).

Once complete, select "Save Payment Method" and "Continue" at the bottom right of the page. 

Lastly a payment confirmation page will be displayed outlining the timing, method and due dates in your plan. To finish, select "Start Plan" at the bottom right of the page.

Financial Assistance

What If I Can't Pay My Bill?

If you're having trouble paying the full balance of your bill, we will charge:

  • a minimum monthly payment of $75, or
  • your total patient balance divided over 12 months (whichever is the greater of the two).

If you are unable to pay the minimum due balance, please contact our customer service department and we will review other financial options with you.

If you are experiencing financial hardship, assistance may be available. Income guidelines apply and are subject to approval. You must document your income.

The patient/guarantor must submit current financial information when they submit their financial assistance application. We may ask you to provide the following information when you apply for financial assistance:

  • Financial assistance application
  • Letter explaining your current financial status
  • Copy of current bank statement
  • Copy of last year's tax return
  • Copies of paycheck stubs and/or other income from the past two (2) months

Options to Determine Your Cost

Estimate How Much You'll Pay for Out-of-Pocket Health Care Costs

If you apply for Medicaid and aren’t eligible, here are your options to determine your out of pocket health care costs: 

We've developed a tool that helps you compare and estimate how much you'll pay out-of-pocket for different health services and procedures.

University of Utah Health is trying to make this process easier by providing you a tool that helps you calculate how much you’ll have to pay out-of-pocket for common health care services.

Don't have a MyChart account?

Use our online tool to get an estimate.

Have a MyChart account?

MyChart also gives estimates for how much you'll pay out-of-pocket for common health care services using your actual insurance information.

Need assistance?

Call a financial advocate at 801-581-2957

View Our Standard Charges

In accordance with the CMS 2019 IPPS final rule, University of Utah Health has published its list of standard charges.

View our list of standard charges.

Contact Us by Online Billing Consult

How Do I Contact Billing Office Customer Service if I Have Concerns About My Hospital Bill?

University of Utah Health now offers online consultations with our billing advocates. If you would like to schedule an online, face-to-face visit, please make an appointment or call us at 801-587-6303.

Billing Office Phone:

801-587-6303 or 800-862-4937

You may also email billing@healthcare.utah.edu.

Do you have a MyChart Account?