What If I Can't Pay My Bill?

If you're having trouble paying the full balance of your bill, we will charge:

  • a minimum monthly payment of $75, or
  • your total patient balance divided over 12 months (whichever is the greater of the two).

If you are unable to pay the minimum due balance, please contact our customer service department and we will review other financial options with you.

If you are experiencing financial hardship, assistance may be available. Income guidelines apply and are subject to approval. You must document your income.

The patient/guarantor must submit current financial information when they submit their financial assistance application. We may ask you to provide the following information when you apply for financial assistance:

  • Financial assistance application
  • Letter explaining your current financial status
  • Copy of current bank statement
  • Copy of last year's tax return
  • Copies of paycheck stubs and/or other income from the past two (2) months

You can find detailed financial assistance information by clicking on the forms below:

Financial Assistance Applications

Plain Language Policy Summaries

Financial Assistance Policies

Options to Determine Your Cost

Estimate How Much You'll Pay for Out-of-Pocket Health Care Costs

If you apply for Medicaid and aren’t eligible, here are your options to determine your out of pocket health care costs: 

We've developed a tool that helps you compare and estimate how much you'll pay out-of-pocket for different health services and procedures.

University of Utah Health is trying to make this process easier by providing you a tool that helps you calculate how much you’ll have to pay out-of-pocket for common health care services.

Don't have a MyChart account?

Use our online tool to get an estimate.

Have a MyChart account?

MyChart also gives estimates for how much you'll pay out-of-pocket for common health care services using your actual insurance information.

Need assistance?

Call a financial advocate at 801-581-2957

View Our Standard Charges

In accordance with the CMS 2019 IPPS final rule, University of Utah Health has published its list of standard charges.

View our list of standard charges.

Contact Us by Virtual Visit or Phone

How Do I Contact Billing Office Customer Service if I Have Concerns About My Hospital Bill?

University of Utah Health now offers virtual visits with our billing advocates. If you would like to schedule an online face to face visit, please contact us at 801-587-6303 to schedule.

Billing Office Phone:

801-587-6303 or 800-862-4937

You may also email billing@healthcare.utah.edu.

Do you have a MyChart Account?