Specialties
Board Certification
|
American Speech-Language-Hearing Association
|
Patient Rating
Patients consistently praise Alicia for clear, thorough explanations and a caring, professional manner that puts them at ease. Reviewers frequently note her strong communication skills, patience, and attentiveness, including use of gestures and eye contact for hard-of-hearing patients. A small number of comments mentioned occasional confusion or an off-putting approach to selling hearing aids, but overall feedback is overwhelmingly positive.
Generated via Patient Reviews
The patient rating score is an average of all responses on our patient experience survey. The rating averages scores for all questions about care from our providers. The scale on which responses are measured is 1 to 5 with 5 being the best score.
Patient comments are gathered from our patient experience survey and displayed in their entirety. For the convenience of our visitors, some patient comments have been translated from their original language into English while preserving their original meaning as accurately as possible. Patients are de-identified for confidentiality and patient privacy.
Board Certification and Academic Information
| Academic Departments |
Otolaryngology: Head & Neck Surgery
-Midlevel |
|---|---|
| Board Certification |
American Speech-Language-Hearing Association
|
Education history
| Undergraduate | Communication Disorders - Brigham Young University | B.S. |
|---|---|---|
| Graduate Training | Speech Pathology - University of Utah School of Medicine | M.S. |
| Doctoral Training | Audiology - University of Florida | Au.D. |
She did an excellent job with my tests and care
She was kind and proficient.
Alicia is very nice and caring.
She's a very pleasant person who may not realize she's confusing at times. The approach to selling hearing aids that she described to me was off-turning.
Alicia was helpful and kind and easy to understand.
She was excellent, explains everything in a very caring manner
Very good. Explained things well. Very attentive.
She was very professional in her treatment but very kind and helpful explaining what the tests were. My daughter attended with me and Alicia was totally open with her explaining what going on so that she tell her mother about it since I couldn't
Alicia was great very clear explan my concern
Very attentive..supportive....nice woman
Caring and friendly, explains each step in the process. Excellent caregiver.
A very nice person and cared and explained in detail what to expect.
She gently reminded me of what to expect and how to respond while being friendly.
She was kind and caring.
Alicia explained the testing thoroughly, put me at ease and was efficient without rushing. Outstanding
Alicia Crofts was thorough, professional, kind, and put me at ease as a patient. Top notch visit.
She was very friendly and professional.
Excellent, very competent
Alicia was easy to work with and had a caring manner.
Very caring and nice person.
very good service!
Alicia was incredible throughout my entire appointment. She was very sweet and explained each step of the process, which I truly appreciated, especially since it had been a while since my last hearing test. Her clear explanations and cheerful personality made me feel very comfortable. I would highly recommend her 1000%!!!
The audiologist Alicia Crofts was very friendly and professional. She explained procedure and results in detail and made it clear to understand. It was good experience.
Very kind and empathetic
Alicia was great to work with. Fun and very competent
Alicia was very helpful and pleasant to work with. She was very patient with me when I had to ask her to repeat her communications, and was always pleasant and helpful.
Very thorough, polite and professional.
She was so kind and explained the procedures carefully. She also had a wonderful smile!
Alicia took the time to clearly explain how each part of the hearing test worked and then went over the results with me.
Very kind, explained all instructions well.
She was friendly and kind
Alicia is kind and helped me along the process of getting my hearing checked. She was lighthearted and easy to talk to. Top Notch care provider! Very knowledgeable and felt at ease with Alicia.
She was informative, instructive and friendly.
She did her job explained what I could expect.
I appreciate how Alicia communicated with words, gestures, direct eye contact, and facial expressions. As someone who is hard of hearing, I can tell you that these types of communication are just as, if not more important than, words. She definitely understands and respects her patients.
Alicia demonstrated all of the above characteristics. Thank you!
Very decent and kind person. She listens in detail and answers all questions. Thank you Alicia! [NAME REMOVED]
She did my hearing test and was very professional.
Top notch with her exams and careful detailed instructions during hearing test
Very informative about every aspect of the procedure
She did an outstanding job! I felt that I received excellent care during this appointment. I am glad that I got to work with Alicia.
Great
excellent
Very kind and professional