Patient Rating
Many patients felt the provider appeared rushed and did not fully explain exam findings, eye drops, or prescriptions, leaving some feeling dismissed. Several comments describe process and logistics issues—contact lens testing being a separate exam without clear notice, lack of a mirror/table for contact removal, no temporary sunglasses offered, and lapses in follow-up or prescription delivery. At the same time, some patients praised Dr. McKay and staff for listening, attempting solutions for contact discomfort, and helping resolve an isolated medication/contact incident.
Generated via Patient Reviews
The patient rating score is an average of all responses on our patient experience survey. The rating averages scores for all questions about care from our providers. The scale on which responses are measured is 1 to 5 with 5 being the best score.
Patient comments are gathered from our patient experience survey and displayed in their entirety. For the convenience of our visitors, some patient comments have been translated from their original language into English while preserving their original meaning as accurately as possible. Patients are de-identified for confidentiality and patient privacy.
Board Certification and Academic Information
| Academic Departments |
Ophthalmology & Visual Sciences
-Midlevel |
|---|
Education history
| Undergraduate | Medical Science - University of Utah | B.S. |
|---|---|---|
| Undergraduate | Physiology - University of California - Berkeley | B.S. |
| Professional Other | Optometry - University of California Berkeley | O.D. |
Loved him
Great crew great service
Don't walk, RUN from this doctor! I waited 1 hour and 20 minutes past my appointment to be seen. He didn't answer my questions or address my concerns. He only seemed interested in talking about himself. I have been having eye exams for 50 years so I know I didn't even receive a full eye exam. Since my insurance will only pay for one routine exam a year I now have to wait a whole year to see another doctor and hopefully receive the contact/glasses prescription that I need to be able to read a book and drive a car..
Mark McKay is the best OD I have ever seen. He was thorough, caring and knowledgeable. I trust him with my health care and my family's care.
He was kind but did not share his thoughts after examining me. I was disappointed in this lack of communication.
I like this provider. He's easy to work with.
He has always been very attentive and kind to people [TRANSLATED]
Well [TRANSLATED]
Very good , throw
verry good!!!
We have been seeingDr. Mckay for many years since our last eye doctor moved to another location. He has always done us a great job when checking out our eyes.
He is a super doctor and I'm very lucky and grateful to have him help me with my eyes
He's a very caring Dr. He takes time to explain and answers my questions in terms I understand.
Dr. McKay shows concern for his patients well being by taking the time to talk & listen.
Dr. McKay is a fantastic doctor and I appreciate his knowledge and expertise during my visits.
Dr. McKay is patient, knowledgeable and a great person to have as an ophthalmologist!!!
Dr McKay was very informative, including me in the decisions on ongoing treatment for cataracts. He is very personable and knowledgeable.
He's kind and listened to my needs.
Dr. McKay is one of the nicest and kindest person I have ever met.
Dr. McKay is very nice and very knowledgeable.
Thorough and helpful annual exam
Very good [TRANSLATED]
I had a Fantastic experience
Terrific! He was just excellent! He listened. I would recommend him to anyone.
He could have easily asked me if I wanted bifocals or a progressive lens he didn't even bother to ask
Dr McKay always listens carefully & answers all questions asked
Very professional in his work [TRANSLATED]
Very friendly very knowledgeable very personal
I've been seeing Dr. Mckay for 10 years, he is so caring and through
Great personality and easy to talk to, great listener and very patient in executing his skills.
El Doctor Mark S. McKay is a Professional, Knowledgeable, Caring and Friendly Human Being together with all His Stuff (O__O)
Dr. McKay is so kind and very professional!
Professional and personable...
Professional and courteous.
DR McKay was very attentive to my questions and answered fully to my satisfaction. He was thorough in his examination, and spent time to recheck his observations. He seemed knowledgable and very professional. I left satisfied that I had had a complete and thorough assessment. I will want to see him again when needed. I would recommend him to others wholeheartedly.
Dr McKay was very skilled and knowledgeable, and I felt my vision was in good hands!
A very good doctor with a lot of experience and very kind. [TRANSLATED]
He is wonderful with children and very up to date and knowledgeable on eye care.
I trust Dr. Mckay completely. He is a fantastic, knowledgeable provider. He makes me proud to work at the University of Utah - we have a top tier health system because of people like him.
I would like to recommend to other clients
Dr McKay is thorough, professional, answers my many questions
Always an excellent experience with Dr Mckay. Thorough, good communication.
I will keep visiting Dr McKay for my future visits.
Dr. McKay is absolutely excellent - I highly recommend him. I've been going to him for years now, and the quality of care is exceptional!
Excellent professional, very good service, thank you. [TRANSLATED]
He a consummate professional. Kind. Listens well. Great bedside manner!!! Knowledgeable.
However I had to wait about 20 minutes over appt time
He's patient, listens, answers questions and is helpful!
I've been seeing Mark for decades now. He listens, cares, has a nice sense of humor. Service is extremely important to him. He never fails or disappoints.
Very nice doctor, very thorough, will definitely see again.
Dr. McKay is great. Call early to get his appointments at Moran because you have to plan in advance
Dr McKay is a very good doctor and very professional I have been going to Dr McKay for years.
It was worth the wait to visit this practitioner
Dr. Mckay was friendly, efficient, and knowledgable. Very impressed.
Dr. McKay was knowledgeable and personable. He explained his findings and recommendations. I look forward to seeing him against for my next annual check-up.
A very attentive and kind doctor, thank you for your care. [TRANSLATED]
Dr.Mxjay is professional, personable and very knowledgeable.
I like his care , I'm going back.
He is an excellent professional. [TRANSLATED]
Dr. Mckay is a very caring person!
Dr McKay was very thorough in the exam. Explained everything about the different equipment being used. Very personable also.
Dr McKay was fun to chat with. He does things the 'old fashioned' way (without unnecessary tech) and I came out of that visit with a more accurate rx than I've had in years. Immediately after putting the new contacts in, I had a new view on life. Literally.
Dr. Mckay was very kind, patient, and attentive. I highly recommend him!
Dr. Mark A. McKay has always treated me and the best thing is that he speaks Spanish and is very prepared with my eye diagnosis. [TRANSLATED]
The eye exam went as well as I could expect.
Dr. McKay took my concerns seriously and provided excellent care. He explained everything carefully and gave me great advice.
I like Dr. McKay, I have been seeing him for some years since the last Eye Doctor moved to a different location. on a Funny note, Dr. McKay has worked for the U as long as I have, he was at the last service awards I attended.
The care provided by Dr. Mckay was great! First time and will continue care with him. Certainly recommended.
Dr. McKay has improved and maintained my vision for many years. I have a corneal distortion in both eyes that is hard to fit with contact lenses. He has been the best at this of all the practitioners I have had over the last 40 years. I would not have had the quality of life I enjoy without the good corrected vision he has given me.
I was very satisfied with the service I received!
Very professional an steady with his expertise and manners in a expeditious manner
He was so kind! I loved chatting with him. I felt listened to and taken care of.
Dr. McKay is the best doctor EVER! He is extremely patient and kind, is meticulous and thorough, and works exceptionally well with his patients. Highest recommendation!
Excellent doctor, very kind, respectful, and very professional. [TRANSLATED]
I thought Mark McKay was great. He was professional and I hope to see him next year for my next eye exam.
Nice doctor
Easy to talk to and explained my questions thoroughly.
He knows what he is doing and concerns of my well being. Thank you.
Prompt! Professional! Uplifting!
Dr McKay was personable and thorough
Nice gentleman good doctor
Outstanding eyecare. Good experience all the way around!
Dr McKayis a thoughtful and meticulous doctor.
High quality care. Very professional but also friendly.
Whatever staff is getting paid, they deserve a raise!
Great quality and care.
Very professional and explained everything great.
He is always very kind and explains my vision condition very well. [TRANSLATED]
He was behind with his appointments. Than he was in hurry to run over my appointment.
Dr. Mckay is very personable. I have enjoyed having his help with my eyecare.
Pleased
I always rate Dr. McKay as beyond "very good" in my comments.
I completely recommend
Cares deeply, answers questions and concerns. I am confident my valuable eyesight is in excellent hands with Dr. McKay
Dr. McKay was knowledgeable, kind and explained things well.
Dr. Mckay is caring and listens. He spends time to get to know you.
Very good [TRANSLATED]
He speaks Spanish'. Fantastic! [TRANSLATED]
I felt assessed by an expert capable of helping me understand what I wanted, the limits and possibilities. The examination was never rushed, questions were answered and the pace was perfect
Excellent care. He listens carefully and answers all my questions
Dr. Mckay was professional and would answer my questions.
He is very compassionate with his patients and goes far and beyond to make you very comfortable.
Outstanding professional.
I first met Dr. McKay when moving here. I have faith in him and was comforted to see him again and his kind way. I trust him and like the location at Redwood clinic. I appreciate his help
My Dr mark you r very Gud and nice. I m always judging you are so polite and humble. Thank you doctor from [NAME REMOVED].
The quality of care is very good and gives you a lot of confidence. [TRANSLATED]
Dr McKay is the best! He's very competent and personable. Highly recommend!
Dr. McKay is amazing, patient, personable, caring and adaptive to patient needs.
I've seen Dr. McKay for many years because he's always provided exceptional eye evaluations and corrective lenses for me in a courteous and friendly manner.
He is very easy to talk and he listens
I always feel welcomed, respected, and listened to by Dr. McKay and his team. He takes his time and does not rush the appointment. He is friendly, communicative, and easygoing.
Mckay is an excellent OD
Dr. Mckay was great. Skilled, efficient, thorough, explained things very well.
I was treated very well!
Very good experience.
He's a very kind man that treats people with dignity and respect. He's very professional and makes you smile.
Execlent doctor, very nice and friendly.
This doctor needs some bedside manner training, if that's even a thing any more.
I had an appointment at 3:20 but didn't see Dr. McKay until about 45 minutes into that. I realize there is an initial screening but it seemed like a long time before I saw him.
An XCLNT (Excellent) Service (O_O) Highly Recommended (*_*) Doctor Mark A. Mckay and His Team are Professional, Knowledgeable, Caring and Friendly and They also speak the language that I speak:which is castellano (Spanish) (o)__(o)
Dr. Mckay really care about her patients, I have been his patient for many years
He is kind and professional.
Mark A. McKay is wonderful, loved his whole demeanor. He was friendly, professional, and knowledgeable. We had a very pleasant conversation. He did a great job explaining things to me. I would recommend him to my family and friends.
Excelente
Very kind and careful. He is professional without being brusque. A good experience at a medical provider is, unfortunately not common, but with Dr. McKay, it is always a thorough and reassuring eye exam.
Dr. McKay is first rate in all respects. I highly recommend him.
He is wonderful. Knowledgeable, professional, interesting and very helpful. I highly recommend.
Thorough and responsive to all questions, Dr. Mckay is a pleasure to to interact with.
Am very pleased with treatment received
Dr. McKay was great.
I am very happy with my doctor McKay he listens and cares
Dr. McKay has always treated me as a partner in my care. He answers all my questions, gives options to care if needed & let's me know if I'm able to improve eyesight care. My vision is in the very best of hands.
Mark was very personable and pleasant. The visit was great!
Dr. Mckay was pretty good. My case is pretty simple and my appointment was finished efficiently.
Mark unfortunately elected to bring up politics during our exam. We didn't argue, but I felt pressured to capitulate to his views to make sure the appointment went smoothly and without conflict.
me receto dos medicamentos para el pjo que no me hicieron nada el cual empeoró mi vista
I've been seeing Dr. McKay for years and he has always been very pleasant and professional. I would highly recommend him to anyone.
He was there to do his job and that's all. There was no introduction, kind of dry. I could tell he was been doing this for a very long time.
Dr. Mckay is wonderful. My visits to him always been a positive experience.
I am very happy with the service. The doctor has provided for me and I am very grateful. Good job, sir.
Mark McKay was very polite and professional.
Nice to deal with. Easy going attitude. Thanks.
Just wanted to thank him very professional
Very respectful and is willing to walk you through every little detail. Nice man
Dr. McKay was easy to understand and thorough.
Dr. McKay is amazing! He is so kind and truly cares for his patients. He is an expert in his field.
Dr. Mark A Mckay is an excellent doctor.
muy buen Dr. explica muy bien
Dr. McKay is the best. I have a pretty complicated medical history with my eyes and I do not trust anyone else.
He was nice. Very soft spoken. At the end of the exam I'm not sure that I fully understood my options or impact of my options. When I got to the ordering I realized I didn't fully understand.
An XCLNT (Excellent) Service (O_O) Highly Recommended (*_*)
A very intelligent Dr that knows his field of expertise and is willing to give you the best information possible for you and your condition
Dr Mckay is one of the best eye doctors I have met.
Dr. McKay was personable and a pleasure to speak with. He answered all my questions.
Good experience. Dr. McKay took time to understand my concerns about my vision. Turns out, I needed a significant change to my right eye.
Fue muy Profesional, atento a todas mis preguntas y se tomo el tiempo pa atenderme y revisar mis ojos.
knowledgeable, socially responsive while in his professional demeanor focusing on my concerns.
I have recommended Dr. McKay to two of my friends One yesterday and another this morning.
Dr. Mckay was very helpful and listened to what i was experiencing.
Dr. McKay listens and is patient to make sure measurements are accurate.
Great care from Dr Mckay. Thank you so much.
Un excelente doctor muy preparado y tuvo respuesta a todas nuestras preguntas.
Dr. McKay was friendly and we visited not only about my eyes health, but our families.
Good service. Very polite.
Thorough, professional & listens to concerns. Takes the time to answer questions. Outstanding care!
Dr. McKay is very personable. He listens attentively and takes time to answer your questions. Highly recommend him.
Mark McKay is very professional, with quick efficient service.
Amazingly great Doctor. Very professional. Very good.
Thank you for such caring , professional treatment!
Dr. Mckay is the best! I've been a patient of his since 2002.
Dr. McKay was great! He took the time to make sure I had all my questions answered and that I felt confident about what I was going to do next with my vision.
He has been a good Eye Doctor for us
Muy buenos doctores gracias
Dr, Mckay was very good and we got talking about everything.
I will recommend my friends and family to him
A well mannered professional.
Excelente doctor
The intern, Arbie, was very bright and thorough and explained things all along the way. And Dr. McKay went over everything he had told me and added more details. I felt very taken care of.
Doctor McKay was friendly and helped figure out my eye pain and provided a solution.
Dr. McKay is a very kind and thorough doctor. He explains everything in terms I can understand. I like him for his friendliness as well as kindness, and he's a very good doctor. I felt very comfortable with his care.
Very considerate and professional. Would highly recommend.
Dr. McKay has been instrumental over the last twenty years in maintaining my vision even though I have a corneal disease that makes lens fitting difficult. I now have cataracts that also affect my vision, and Dr. McKay has still been successful in maintaining reasonable vision as I await eventual cataract surgery. He is a very caring and personable doctor, and has my utmost confidence.
I have been a patient of Dr McKays for years. He is very knowledgeable and a great care giver.
He is probably a good doctor and have tons of years of experience however, he didnt explained to me about my daughters eye check up, he just went and go ahead and told me that my daughter needs glasses to see the board better...
Rakes too lo g to get an appointment
If you try to shorten the waiting time for doctor at exam room is that will be good
As a physician myself, I can say with confidence that Dr. McKay is a superbly skilled and caring professional. I am referring all my friends to him.
Very kind and very professional.
Dr.mark a mckay super great
Very pleasant. Took his time.
Dr Mckay provided excellent care and explained every part of the exam.
Dr. McKay is a great eye doctor; always personable, professional, and will take the time to answer all my questions. I've had glasses for about 30+ years and he is one of the few doctors who can get my tricky eyeglasses prescription correct.
Very kind and thoughtful. Always pays attention and answers your questions.
Dr McKay is always very thorough
Dr. McKay was excellent and thorough. He didn't just rush through the exam. He explained everything clearly.
Dr. McKay was very personable. He listened to my concerns and answered all questions I had.
Kind, straight to the point, listens to your concerns, tells you what hes going to do before he does it and explains why hes doing it.
I've been seeing Dr McKay, OD for years. He's careful, competent, and calm. Explains things well.
Hes an excellent doctor. Listened to my vision concerns, offered different options, and explained things thoroughly.
good experience.
Friendly, professional, knowledgeable. On time! Everything went smoothly and quickly!
One of the good guy
excelente
Dr. McKay is always a pleasure to see. He has a wonderful, genial manner that makes the process stress free for me.
Overall a good experience and recieved the care I needed.
Professional & knowledge
Great doctor!
He is very respectful and a very dignified doctor.
He is the best.
I have gone to him before and have always liked the glasses he has prescribed. I really appreciate being able to get the help that I needed. the medication is working well.
Very amazing doctor.
Mi experiencia con l Doctor Mark fue muy agradable el es una persona muy atento el me ase sentir muy cmodo
Answered my questions, treated me with respect.
Make me feel comfortable...very ghood "bed-side" manner.
I'm very satisfied with the care I received from Dr Mckay. I appreciate his professionalism and caring attitude..
Dr. McKay was attentive and expressed empathy when I shared my symptoms and discomfort (with my eye, not the office/situation). I would highly recommend anyone use him as their Doctor.
An XCLNT (Excellent) Service (O_O) Highly Recommended (*_*) El Doctor Mark A. Mckay is not only a professional Human Being but Knowledgeable and also Friendly. He speaks espaol which is close enough to castellano.
Hes a good doctor
Good vibes and positive
Very friendly and informative.
Good guy gets the job done.
I liked him
I didnt get a chance to ask one of the questions I had. Hes really nice and personable, but he can be a bit too chatty.
Very good
Felt very comfortable with his care and explanation about any issues.
I had never met Dr. McKay. Fortunately, I was able to get in the same day I called. He gave me an eye exam and new prescription for progressive lens.
It was a very easy visit because. He was friendly and open from the beginning.
I would like him to give me all the information he finds and tell me exactly what can happen with what is proposed. He scheduled me for a surgery and I thought I was going for a consultation. It was another thorough employee that I talked to on the phone that told me and had to change my appointment
Dr. McKay was friendly and kind, made me confident I could trust him. Very efficient and professional.
Dr. Mckay was extremely thorough, carefully listened to me, was not rushed and spent time with me, and I felt very well cared for.
Great doctor
Good
Dr. Mark Mckay is my favorite doctor and has been for years. He is a very good listener and provides thorough answers and advice that I have incorporated into my daily life. Hes responsive, careful, and easy to talk to. I feel like he really cares for his patients.
Great experience very professional
Very friendly and seemed interested in me personally.
Steve assistant was very friendly as well!
Very nice and competent doc
Always very caring.
He was great to work with and helped me understand everything that was going on with my eyes. We discussed contacts and he explained why they would not be feasible for my eyes, which I appreciated because it saved me unnecessary expense. I was very pleased with him.
I have been seeing him for years as I like his personality and his knowledge is great.
Ive been seeing Mark for several years now. Hes consistent, courteous, and trustworthy.
El me trato con mucha amabilidad
Excellent Doctor. Did not try to upsell me a new RX.
Personable, didnt rush. Explaining things in a manner I could understand without being condescending. Was knowledgeable in his field.
Muy amable y con mucha atencin asa el pasiente
Dr. McKay was very thorough and also very personable. I truly enjoyed my appointment with him.
Great Doctor. Listens to you and gives great feedback!!
Very friendly & thorough
Dr. McKay is an excellent Optometrist. He listens and cares. I have been going to him for years and will continue to see him for my eyes for many more years.
I had to return within three weeks to have my eyes re-examined when, in that my prescription was not correct . With new glasses I could not see twenty feet. I was was told to wait and my eyes would adjust. That didn't happen, in that I had to order and second pair of glasses. Even then the new prescription did not have all the info remake the second pair of glasses.
Muy amable siempre excelente trato
I would actually give Dr McKay excellent in all the above categories
Very responsible respectful an professional
Thank you!
Very respectful and a good listener. He answered all my questions about my concerns! I would highly recommend Dr Mckay
Excellent
Very good:may God bless you!!!
McKay has helped me with my eye sight when others couldnt. He is extremely knowledgeable and kind to me when I visit the clinic & on the phone. Whenever I message him, he responds personally & quickly. He answers my questions so I can understand and includes me in his decisions. I always feel welcome in his office & Ive enjoyed visiting the Moran Eye Center because of my positive experiences with McKay.
Muy buen doctor muy atento y amable
good
He's a very good doctor who cares a lot about his patients as people and who puts you at ease. He has a bright aspect. I've occasionally had doctors examine from a variety of different specialties who were utterly indifferent to patients comfort and to patients feedback and natural curiousity. Dr. Mackay went way beyond the call of duty in getting me in for my exam when I was unavoidably late. I appreciate this so much.
Absolutely compassionate and kind. He is very considerate and respectful to our needs.
Dr. McKay is excellent! I highly recommend Dr. McKay to my family and friends.
Muy buen servicio Gracias por elbuenserbisio
Es muy buen doctor me sent bastante cmoda
Mask is mast
We was a Rock Star! Kids are nervous going to the Dr. He made Ryker feel at ease. He made the eye exam a great experience for him.
Dr. McKay has provided my vision care for over twenty years. I have keratoconus which is a challenge for lens fitting, plus cataracts now that I am older. Despite these problems I still enjoy reasonably good vision with the rgp lenses Dr. McKay prescribes and tweaks every year. I can still do all of the things I have enjoyed all my life, including pheasant hunting with my dog, tennis, and fly fishing. I am very grateful.
Dr. McKay is always so personable. He is the only physician I have ever seen that personally comes out to the waiting room to greet me and take care of me throughout my visit. Maybe that is common at Moran but not my experience with any other medical team. He is always thorough and willing to take extra steps to make me feel comfortable with the exam and never rushes.
Love dr McKay the best eye Dr to come to
He is so friendly, I trust him yo take great care of my eyes.
He spent time in reviewing my exam and explaining the best approach to my issues.
Dr. Mckay is great
Excellent visit
Again, an XCLNT (Excellent) Service (O_O)Highly Recommended (*_*)The small box of Kleenex needs to be removed from the Hospital, Clinics and ER's rooms.These Kleenex are small and feel like files.
Both the intern and optometrist were excellent.
Excellent
I previously was seen at the University location and felt that visit was cursory. My diabetes provider said the same after reading the notes. I felt a lot more comfortable with the visit with Dr. McKay. Thorough and kept me informed.
I've always had a good experience with Dr mckay...gave me more instructions on taking care of my dry eye problem
Again, an XCLNT (Excellent) Service (O_O)Highly Recommended (*_*)Please, get the old type of Kleenex.These new ones are small and they feel like a file.
Very nice
Dr. McKay is very nice and personable in explaining things.
Again, an XCLNT (Excellent) Service (O_O) A comment (not a complain) The box of Kleenex are not good. They feel like file and they are small.
I have seen Dr. McKay years and he's a very good person and good doctor.
Customer service???
My eye exam was conducted efficiently and with care.
I've referred people to Dr McKay in the past. My niece was looking for an eye doctor and really enjoyed her visits as well.
The person we had (I believe her name was Mellissa) was in her last year of optometry school and was AMAZING! She is going to make such a great eye physician.
Most was a routine eye exam. I have been previously told I have cataracts and was told they were not blocking central vision. But they DO bother me at times! And I later felt shut down with my concerns about cataracts. And my doctor did Not check my mid-vision glasses that I wear for computer and piano at all. He did tell me my left eye had not changed from current long distance prescription, but my right eye did. I did not get a chance to talk much at the optical shop because my ride came. (wheelchair van). I THINK I was told it would cost $89 for one lens. But last time I got new lenses I was without my glasses for about 2 weeks!!! I can't do that again! NO one to ask about this concern!
Dr McKay was very personable and friendly but talked about a lot of things that had nothing to do with my medical issue. I had to ask a lot of questions to get the information I needed about what his exam showed and what/why the plan was going ahead. The communication about what he was doing, what he was seeing could have been better.
I love Dr. McKay. He is always friendly and informative. This is why I have been with him for years.
Good experience, everyone is nice
If the first time a see this doctor. But is very nice and speaks Spanish
He was nice, asked a few questions about myself, great bedside manner.
Outstanding
Dr McKay was thorough in his explantions
Dr. Mackay is always great.
I really like Dr. McKay
Exceptional care
The doctor didn't explain my eyeglasses prescription to me beyond to tell me that I could choose whether or not to get bifocals. It was my first time getting glasses so I would have liked more information about what the numbers meant, and how one eye could be both myopic and presbyopic. I figured it out with Google later on, but I would have liked his explanation. Especially since my dilated eyes couldn't read any of the stuff he sent with me, until a few hours later, at which time I had already ordered my new glasses. I did appreciate that after the exam he told me that my eyes were healthy, and that my vision changes are probably due to normal aging rather than some disease.
I hadn't worn contacts in years and he didn't ask if I wanted monthly or daily contacts or trials. He just wrote me an Rx for 2 week contacts without discussing it with me which was super disappointing especially since I paid extra for a contact Rx. He only asked about what cleaning solution I used and recommended a different brand.
The doctor was great - friendly, respectful, professional, and welcoming
Excellent
Would HIGHLY recommend Dr. McKay
Dr. McKay was very thorough and kind. I'm very happy to have been scheduled with him.
Good
He was excellent and very diligent
I have referred my daughter and husband.
Again, an XCLNT (Excellent) Service (*_*)
The doctor had a professional ease and calm style. He addressed a problem I had had for some time.
Came in specifically for a ocular migraine/vision problems associated with this. I was told very little about what could be causing these headaches and no information about treatment. The doctor told me to just "go see your primary care provider". Other than receiving a prescription for glasses I didn't get a whole lot out of this visit.
We didn't discussed any treatment
He listened to every question and concern I had.
Good
Doctor explained everything I needed to know with patience and simplicity
He's generally very kind, respectful and good
Dr. McKay is very professional and knowledgeable
The doctor was very thorough and professional.
Professional
I have an allergy to the cleaning products used in clinics/hospitals. The Provider I saw was very compassionate and kind, wiping down everything with alcohol wipes and then wet paper towels to try and remove the cleaner. It's the first time I haven't had an allergic reaction in a clinic in 6 months. Thank you!
Good experience
Again, an XCLNT Service (O_O); Highly Recommended (*_*)
Very Professional and knowledgeable
The appointment went somewhat ok. I felt like I did not have the Doctors full attention during my visit. He was on a call with his family and their missionary. I hope that my prescription is good and my lenses fit well because I had to ask for a coronial topography, which is a normal procedure for somebody with Keratoconus that hasn't been in for 4 years :(
Dr. McKay was very nice and showed sincere concern while working with me. My prescription changed a little, and it would have been helpful if he had explained to me why at the time of the visit. He did meet with me for a follow-up, and he was very helpful in adjusting my lenses.
Dr. McKay was first-rate, as always!
He was a very knowledgeable and professional provider.
He did not discuss treatment with me at all. Sent me out with a prescription for glasses with no guidance on what to do with it. I have never had a prescription for glasses so I was not sure about what to do about follow up. The tech did explain all this to me but I was surprised the provider did not.
Dr McKay apparently didn't read the notes and go over the concerns that I did have
The provider was very informative
I feel like I had to ask more questions than I would have expected to extract information, but all of my questions were answered very kindly akd thoroughly.
No discussion of exam results
The exam was thorough. I felt they were providing quality care.
Dr. Mackay was very professional and helpful.
As I stated on prior 3 pages, I had a good experience.
I presented with a chief complaint and had to remind provider of this chief complaint at the end of the appointment as it was not addressed. I was told my walkout paperwork would include a referral to a specialist; it did not.
Dr. McKay is the only doctor I will see for my eyes. He is amazing!
The doctor rambled on about his missionary work instead of my eye exam
Dr. McKay provided excellent service.
Dr. McKay does excellent work!!
Very good
Again, an XCLNT Service (O_O)
I got a printout at the end with care options, which helped a lot. Not much discussion with doctor. I tried to call doctor about one concern today, long after my visit. Was waiting on the phone a long time, so hung up.
Excellent Service. If I have to wait to see Dr McKay weeks I will do it he always is above and beyond so kind and knowledge.
I had a couple of general eye care questions I forgot to ask but may have remembered if the provider asked me for questions at the end. Otherwise, excellent visit.
An XCLNT Service (O_O)
Great
Am not satisfied if I came for eye check up he have to tell me about my eyes he not tell any thing cataract, sugar, my vision, dryness or any others things. When asked first question his answer was stopped me to asked any other questions he said your provider take care of that and when ask for my near vision number he said No
Excellent attention care by the doctor.
Wonderful, caring, personable and professional doctor.
Good
The doctor was silent during most of the exam.
Dr. McKay is my favorite doctor because he is thorough, listens carefully, provides very thoughtful answers and information in a manner that continually furthers my education about my eyes and vision, and provides the sort of care and concern that you always desire from your doctors.
Dr. McKay is wonderful! always a pleasure going to my eye appt and catching up with him. he had a student with him this time and he was amazing as well! They took great care of me and are so kind a courteous. thank you!
excellent service
good
good
Dr McKay is the best
Great experience! Dr. McKay was kind, knowledgeable, and listened.
No issues
My visit was a routine eye exam, not for any specific problem or condition.
the dr was amazing
excellent
good
Very Good Experience I really Like Dr. McKay and his staff.
good
very nice
wonderful experience
Dr. McKay was great. He was very friendly and personable.
I was very happy with the care I received.
Very thorough and personable
I've been haunting Dr McKay for a long time..He has always personable and easy to talk to..
Excellent
very much appreciate Dr. McKay seeing me to recheck my vision.
I was seen by intern first and then doctor
I hope the care provider will be available for a long time to come
no tthing bad
I've asked about correcting my vision he stated that I have to talk to someone who would do it. I asked if he can provide me with his findings, he said sure but it wasn't given to me. he stated it's in the notes. By his response he wouldn't give me what I requested to give to another doctor. it was if I was pulling teeth from him.
he is helpful and welcome me when I walked in
I expressed my interest in contact lenses and the doctor was very informative about my trial lenses as well as informing me on how I can prepare to practice how to apply and remove my contact lenses.
I trust Dr McKay fully with my eye care. always answers any questions I have. never rushes me
again, an XCLNT Service (O_O)
good
the computer system went down so the doctor was unable to compare current state of cornea versus last visit which was the whole purpose of the appointment. When pressed he seemed irritated by my questions but we left feeling unsatisfied
Dr. MacKay is always great and takes lots of time to talk and explain everything, his medical student was also amazing.
no
thank you
Dr. McKay is very friendly and professional. He has so much experience, I know he can detect any problems with my eyes. He always gives a summary at the end of the visit to discuss any concerns or issues. I highly recommend Dr. McKay. He is one of the best eye doctors at the U of U clinics.
every thing was good
Recomendables...
good experience
Excellent interaction with doctor
My first appointment with this doctor was very positive, he was very sympathetic and attentive. I should have filled out a survey then, too. This last visit, however, I left feeling like I wasted his time. I've been experiencing eye pain for several months and it was chalked up to poor eye-hygiene. I'm not arguing that he was wrong about that, but the way I was told felt condescending. I also don't think any other matters or possible causes were considered, leaving me feeling dismissed and invalidated. I would have felt better about this visit (leaving with the same recommendation) if some of the concerns/pain I was having was normalized or at least somewhat validated.
good experience
I was just having an eye exam because I am a diabetic .
good
the visit was very professional and I was treated like a valued individual
I keep coming back to Dr. McKay for his excellent treatment of me.
I really enjoyed this doctor. very personable.
I like Dr. Mackey because he is thorough and explains all my concerns with care. He is very knowledgeable in his field and is approachable. I am glad he has office visits in Redwood because it is difficult to get to Morgan on the main campus.
Dr. McKay is a great optometrist, thorough and explains everything well.
Dr McKay was great
good
He was great like always
OD student was great. Dr Mackay is friendly
The doctor provided me with many handouts regarding my dry eye condition and also provided a prescription for eye glasses.
Both Dr. McKay and Marisolle, his assistant, were fabulous. Very professional, thorough, and answered all questions. First-rate care all around from both of them!
Assistant student was very rushed in providing the exams. Doctor was very professional.
everything and everyone was nice and thing was go clean
thorough and even went to the next level of testing that day - that same time period
He was very calm and kind. Explained everything well and was fast but efficient.
Provider gave verbal instructions for how to care for my condition and also gave a written instruction sheet to me at the end of my appointment. He gave me plenty of opportunity to ask questions and I didn't feel rushed.
Dr. Makay is always awesome and informs me of anything necessary. He is very easy to talk to. His student did an awesome job at explaining what she was going to do for me.
Corrected a previous prescription of another provider. Alerted me to additional concerns. Made a referral to a sub specialist.
I would recommend the doctor if he worked at a different location.
Great
wonderful care!
Always a great experience when I see Dr. Mackay. I have being going to him for years.
Dr McKay referred me to Dr Marx for a left lower eyelid lesion.
Dr. McKay was very professional and helpful
did not tell me the course of treatment would be 4x per day for 10 days and the drops sting
Dr McKay was very professional and caring.
advised to contact right away if anything out of ordinary happened to eyesight
Dr.McKay is the best by far!
great service
Everything went just fine
Dr. McKay always provides a thorough explanation for any questions I have. He also provides an in-depth recommendation for what I am considering. I feel he uses my questions and concerns as an opportunity to educate me on the issue - and I love that.
explanation was good. did not realize how vision would be affected. panicked when I got home. follow up was helpful
he was very friendly and explained things well!
Dr. Mckay was amazing! I'll be back to see him in a year for my next eye check-up!
Very good outcome.
FANTASTIC
I didnt have a nurse just the doctor Mark McKay
Very helpful
Dr. McKay is very professional. He responds to questions and concerns thoroughly. He has a sense of humor which is an added bonus.
Dr. McKay was great! He was very thorough and also explained hhis process every step of the way.
Good
everything going great
doctor didnt mention anything about my significant prescription change, even the assistant was a little confused of it, i didnt see the comparison of my previous and recent prescription, wish the doctor could have mentioned and explained the differences because they were completely way off, usually its always a plus one added but this time everything was off, but aside from that everything was okay.
very good
just wish there was a little more clarity in when and where to get glasses. but then again my pupils were very dilated so probably better that I waited
I would recommend this provided but at a different clinic
exceptional care
Dr. McKay is very patient and helpful. he is thorough and doesnt rush.
Dr. McKay was so informative and caring.