Overview

Overview

Overview

On top of feeling physical and emotional distress, many cancer patients worry about their financial situation and understanding insurance plans. Huntsman Cancer Institute (HCI) Patient Financial Services can help you with these issues:

  • Working with insurance companies to get coverage for high-cost services, such as chemotherapy, surgery, and radiation therapy, before treatments begin (pre-authorized)
  • Making sense of medical bills, insurance plan coverage, and claims
  • Setting up payment plans
  • Identifying state and federal programs to help pay for care, medicine, or supplies for the uninsured

Insurances We Accept

Huntsman Cancer Institute accepts many types of insurance. The following are some of the most common:

  • University of Utah Health Plans
  • Blue Cross Blue Shield
  • Select Health
  • United Health Care
  • Medicare
  • Medicaid
  • Cigna
  • Others

Learn more about your bill from Huntsman Cancer Institute, part of the University of Utah Health system.

Financial Help

For help with financial-related questions and concerns, please call HCI's financial advocates at 801-213-4331 and select one of the following options:

  • Option 1: Billing Issues
  • Option 2: Radiology
  • Option 3: Patient Last Name begins with A-L
  • Option 4: Patient Last Name begins with M-Z

Call 801-587-4674 for medication copay assistance.
Business hours: 7am—4pm, Monday—Friday

Eligibility for Bill Reduction

Under our financial assistance policy, you may be eligible for full or partial reduction of your bill. Eligibility is based on your total household income in relation to federal guidelines.

Learn more about billing and financial assistance.

Financial Advocates

Huntsman Cancer Institute Patient Financial Advocates helps with questions about paying for cancer care. Many cancer patients and their loved ones worry about finances.

We can help in these ways:

  • Work with insurance companies to make sure care is covered before treatment begins (called pre-authorization)
  • Make sense of medical bills, insurance plan coverage, and claims
  • Set up payment plans
  • Find state and federal programs to help pay for care, medicine, or supplies

Contact Our Financial Advocates

Phone: 801-213-4331
Fax: 801-585-2692
Email: hchfc@hsc.utah.edu

Billing

You will receive separate bills from doctors involved in your care and for services you received at HCI.

The hospital will forward your hospital bill to your insurance company and send you a copy. The hospital will make every effort to collect payment from your insurance carrier(s).

Your Responsibility

It is your responsibility to:

  • know your policy benefits and specific provisions, and
  • make sure insurance companies have paid their portion of the bills.

If they do not pay within a reasonable amount of time, the hospital will look to you for payment.

Contact Us

If you need to make payment plans or if you have questions about your hospital bill, please call the Patient Accounting Department:

  • 801-587-6303
  • 1-800-862-4937 toll free