Putting Your Safety First

At University of Utah Health, your well-being matters. As always, we're here for all of your health care needs, whether virtually or in person. We are taking extra precautions during this time to ensure that we can continue to provide the best and most timely care possible in a safe environment.

If you're not sure which of the following care options is best for you, give us a call and we will provide you with more information.

We know this is a challenging time and some of our communities may feel anxious or worried about visiting a health care facility. We want to assure you that University of Utah Health has taken necessary precautionary actions to enable us to serve you during this unprecedented time.

The health of our patients, caregivers, families, and visitors is our top priority. This includes taking steps consistent with Center for Disease Control and Prevention (CDC) guidelines for everyone who enters our facility.


Safety Protocols

Updated Entry Requirements

  • Entry into our hospitals and clinics now ensures that everyone—staff, patients, visitors, students—is wearing a face covering. Patients are encouraged to bring their own cloth face covering. However, one will be provided for your visit if you don't have one of your own. If you are given a face covering, don't forget to deposit it in a blue collection bin when you leave.

If you do not have a mask or face covering, one will be provided for you. If you refuse to wear a face covering for the protection of you and others, entry will not be allowed.

Infection Prevention

  • Hand hygiene is always a priority for us. Hand sanitizer and handwashing stations are available through our facilities and we encourage you and our caregivers to wash hands frequently.
  • We have removed frequently touched items, such as magazines, toys, coffee, and snacks.
  • We have instituted extra disinfection practices of the most frequently touched common areas – light switches, door handles, bathroom faucets, and more.

Personal Protective Equipment (PPE)

  • To ensure your safety and that of our caregivers, we have an adequate supply of PPE, including masks, gloves, gowns and face shields for all our team members and medical staff. This helps protect you and our team from COVID-19 transmission.

Enhanced Safety Procedures

Physical Distancing

  • We are adhering to physical distancing guidelines throughout all phases of care during your stay. Our lobbies and common areas are appropriately marked to identify areas where it is permissible to sit and stand.
  • We invite you to wait where you feel most comfortable. If you prefer to wait in your car, please feel free to do so and we will contact you when it is your turn.

Visitor Precautions

COVID-19 Patient Isolation

  • A patient who is suspected or confirmed of being COVID-positive will be isolated in a dedicated area to avoid cross-contamination with other patients. We take every precaution that only limited caregivers with the proper personal protective equipment (PPE) care for those patients in the designated areas.

Following Safety Protocols

  • We are following Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and appropriate state guidelines to keep you and our teams safe. Thank you for helping us support and protect one another. Together we will get through this.

For Patients

Virtual care for clinical visits

Contact-less registration and checkout

Wait-in-car or physically distant lobby

For Staff

Personal Protective Equipment

Weekly Clinical Briefings

During Your Visit

Restricted visitor policy

Universal masking for patients and caregivers

Strict hand washing compliance

Enhanced-cleaning practices

Covid-19 patient area

We Are Open & Here For Your Health

In-Person Visits

Many primary care and specialty services are again available for in-person appointments. If your needs can't be met through a virtual visit, you can make an appointment to see your provider at one of our locations. We ask that you follow a few guidelines to ensure that we are able to treat all of our patients safely:

  • Bring a mask to all in-person appointments. This will help ensure your own safety, as well as the safety of other patients, hospital or clinical staff, and your provider.
  • If you are having surgery, you will need to be screened for COVID-19 up to 36 hours before your procedure. If you test positive, you will need to reschedule the appointment.

Urgent Care

If you have a problem that requires immediate attention, don't hesitate to seek help! Visit one of our urgent care locations, or schedule a virtual urgent care appointment. We are always here to provide care when you need it most.

Virtual Care

For your non-emergency health needs, we offer virtual care services as a convenient way to communicate with your healthcare provider from your own home. All you will need is a phone, table, or computer, and a reliable internet connection. Schedule your appointment on MyChart, connect with your provider's office, or call 801-213-9500 for more information.

Our Visitor Policy

 Following guideline from the CDC and Utah Department of Health, U of U Health is taking aggressive and proactive measure in our hospitals, clinics, and community health centers to better protect patients, visitors, providers, and staff from the potential spread of COVID-19 (coronavirus).

Keeping You Safe

We know this is an uncertain time and understand you may have many questions about COVID-19. Our institution is working hard make the facts available to you. We are also applying our resources towards valuable research.