Mark A. McKay, O.D.

Dr. McKay was very personable and friendly

If I had not have had a good experience with the doctor, I would not have returned due to the encounter with the person sitting in the front area.

awesome doctor

I am confident that Dr. McKay is competent and well educated-a Physicians skills and outcomes are more important to me than "My experience" A physicians pay/reimbursement should not ne heavily weighted on these surveys-outcomes and a current standard of care are more important than patient perception.

Both the assistant and the doctor were very concerned about the headaches I had been having. They asked very detailed questions and were very thorough in my examination. They suggested changing my brand of contacts and gave me a new pair to try. So far it has helped significantly.

Dr. McKay is a WONDERFUL doctor!! He is helpful, kind, and overall an extreme professional. I am so glad that I was able to begin receiving care from him originally at the Redwood Clinic. Really wonderful person and doctor.

I really liked that Dr. McKay was the one that brought me back from the waiting room to the exam area. He was very courteous, affable, thorough and knowledgeable.

Doctor McKay is great. I feel very comfortable being treated by him, and would not want any other eye doctor.

Dr. McKay is always very thorough and provides excellent exams. I have recommended him to others.

Dr. McKay was wonderful. He took his time examining my eyes and was very thorough. I will be recommending him to my friends.

Dr. McKay was excellent in every category!

good experience

Dr. MacKay was awesome and I felt like all the questions I had pertaining to my eyes were answered.

Dr McKay called me personally the next day to make sure I got my contacts order. Seriously he called me to make sure all was well. Excellent care. A very invested doctor who really cares about his patients.

Staff and providers were all wonderful to work with.

I would of liked a little more explanation about my vision change but otherwise was done well.

I was extremely impressed at how well Dr. McKay used Epic. Entering information into the computer versus on paper was as fast as when he use to use paper. I think even faster. I was also impressed by the way he entered information into the computer, but while doing so was angled in such a way that I did not feel excluded from the process. The computer did not get in the way of our doctor - patient relationship!

I will continue to see Dr. McKay, he's wonderful and I recommend him to anyone looking for a new provider.

Had to come back for a retest due to wrong prescription.

I will never ask for doctor Mckay again, and I have heard complains about him from other persons

This was a routine eye exam however the Doctor said nothing to me about my vision. We talked about where I was from and small talk. The Doctor said nothing to me about what the eye exam revealed. I sat longer than 20 minutes when he "dilated" my eyes finally a PA came in and finished the exam. I suppose the Doctor would have said something to me if something were wrong? He was very personable BUT he didn't go over anything with me about my eye sight. I got the impression he was very busy. I was given a printed prescription to take to the eye glass shop and that was it.

I would not go to him if I did not have confidence in his professional abilities.

I appreciated Dr. McKay's easy, friendly manner.

The care provider is professional, accurate and very dedicated.

This was one of the best eye appointments I've had. Friendly, competent, and thorough.

I have recommended Dr. Mark McKay to friends, who have also gone to see him. He is friendly, professional, knowledgeable and kind.

Truly outstanding care, but certainly the highlight is that my doctor was not at all in a rush, or if he was, he didn't let me know it. He took a lot of time with me, to answer every question and make sure I understood his answer. I loved that the eye test wasn't rushed so we could be sure I knew what I was indicating.

Terrible bedside manner. As an employee of the University Hospital myself, I am embarrassed of the care and treatment that I received from the Redwood Moran clinic and Dr. McKay himself. I will be going out of network for any future eye care.

Dr. McKay has always expressed his concerns & explained the reasons for having them, so we can work together to find a resolution we both agree on

Dr. McKay was not rushed, provided excellent explanations about options and listened to what I had to say.

with the exception of the wait time, my experience was very good!

Positive experience

The Dr. always explains things in a very understandable way & makes sure that I understand them.

Dr McKay was great. I didn't bring a copy of my lenses but he suggested I use Oasis and I love them. Very comfortable - thank you.

I really trust Dr. McKay! He doesn't try to convince me to do unnecessary treatments and he is thorough in his examinations! I have been his patient for many years now and wouldn't see anyone else for my eyes - previous providers tried to convince me to get lasik and I felt were more interested in revenues than in me. I don't feel that way about Dr. McKay - he cares about me as a person in addition to as a patient.

Excellent experience. Thank you! My only suggestion would be to give more of an explanation about what was being done and what all the diopter measurements mean

Appreciated the doctor seeing me for a re-check on my glasses Rx. An adjustment was made. I was in and out in about 15 minutes!

Dr. McKay is excellent.

I did not see Dr. McKay for very long. Most service was provided by technician, who consulted with the doctor during her examination of my eyes. But I have seen Dr. McKay several times and have high confidence in him.

Dr. McKay is very pleasant to talk to.

I kind of wish he would have 'double checked' that my glasses Rx was correct based on what the technician did. I feel like the 'technician' did most of the work, whereas my doctor has typically done most of the appointment in the past.

I was cared for by both a doctor and a resident. Both were terrific!

I would highly recommend this doctor if the wait time wasn't so long.

Dr. McKay is always very warm, friendly and personable. He is very professional and I always feel confident that I am receiving a thorough exam. I have recommended him to new staff and faculty.

the doctor was very friendly and personable.

This trip corrected my vision problems, and I cannot express how appreciative I am of getting it right. I absolutely could not understand why we could not get it right, but it is finally what I need. Thanks, thanks for the help. I trust Moran and Dr. McKay and would not change doctors - this is why I was so persistent in returning to get it right.

I was very happy with Dr. Mckay. I will certainly use him in the future and refer friends and family to him. Very polite, professional, knowledgeable and kind. I had a wonderful experience with my eye appointment today.

good

Felt like the initial interaction was fine and that the appointment was running smoothly but once he dilated my eyes it took forever for him to come back to finish the appointment. Overall the wait time was extremely long and I felt the appointment went way over the allotted time.

Excellent!

No meds, no "condition" I was concerned about. Just needed another yearly checkup before my insurance changed. I have recommended Dr. McKay to several colleagues.

Top notch, especially coaxing my scared child to have her eyes checked too.

Again, I think I went on a busy day at a busy time of day, so the doctor seemed to be balancing multiple patients. I spent a lot of time waiting, which was fine because I still received excellent care.

Dr. McKay is always very informative and enjoyable to see.

"Dr McKay is awesome and he is kind of funny, too," is the quote from my 14 year old daughter - which I think captures more than I could write about him. He was good when my daughter was nervous about having her eyes dilated and didn't make her feel silly (or discount her fear) for being so nervous. He had relevant things to talk to her about and I liked that he made her feel like the patient and didn't direct all of his conversations to me.

Dr McKay rocks. I was seeing Dr Olafson and his students always seemed to be the priority during the visit and he listened to them more than me. When making this appointment I asked for a new provider - the difference in the direct interaction with me is what I needed to continue to use the Moran Eye Center. I think many providers (especially ones outside of the Moran) could take a lesson from him and how he treats patients - simple things go a long way.

Excellent experience.

medications were N/A Dr. McKay was great. Took his time with me. Listened. Answered all my questions.

Doctor and I both forgot to get my PD measurement. Aside from that one small thing, it was a great visit.

The doctor prescribed eye drops but did not explain why I have the irritation nor what may have caused it and if there was some other care that I needed to do in order to alleviate the irritation.

Very thorough, much personal attention, not rushed!

Dr. McKay always makes you feel like you are the most important patient. He shows you to the room and starts the exam right away. No rooming you then waiting forever for the doctor to arrive. He is very friendly, and talks to you like an equal.

Wish I had been talked through what he was doing more, to understand what was going on the purpose behind it. Have already referred a friend.

Excellent care, very helpful, friendly and happy to discuss and explain all the procedures

Last month I had gone to Dr. McKay because I could not read out of my right eye which is monovision for up close.....It wasn't any better so he tweaked it again. I think his resident did the one last month and I just don't think the prescription was correct. I'm hoping this helps. I also hope that there isn't something wrong with my eye..hopefully the new prescription will work...I've had monovision for years, but maybe at 75 not a good idea, I just don't know.

I so wish I could buy or use the drops that reverse the pupil dilation as the dilated pupils lasted until I went to bed that night; the dilated pupils trigger my migraines.

Dr. McKay was OUTSTANDING!! I like him a lot and would gladly recommend him to my wife and/or other prospective patients. He is very qualified. Has a great "bedside manner" (or whatever that equivalent is for ophthalmologists....). Very friendly. Interested in ME.

Dr. McKay has been a great doctor for the past 13 years.

My eye exam was fairly straight forward. I had no specific concerns about my vision and any questions I had were satisfactorily answered.

I love the ease at which DrMckay has always put me at ease and I love his social banter.

Dr McKay does an excellent job of explaining procedures and the next steps of treatment.

Dr. McKay is always concerned, asks questions and gives professional answers and advice.

The doctor & intern were very helpful & informative.

My issue want the care provider, rather the overall wait time I had for the initial appt and the waiting after my eyes were dilated. I waited aprrox 1 1/2 hours in the total appt.

I felt very confident in the level of care I received. I felt the provider listened to me and addressed my concerns and was genuinely focused and concerned about me. Very, very quality care!

The Intern spent more time with me and my husband than the actual doctor. There can be a better balance here.

Dr. McKay was extremely delightful!

felt like contacts were being pushed on me when I can't seem to use them

I like to know and learn what is going on during an appointment. The doctor was very nice but not forthcoming about what he was doing or why. I got the impression that had I not talked he might have nearly made simple conversation, done his job, and left.

Dr. McCay is professional, and took the time to listen to my questions, and discuss options with me. Excellent chairside care. Thank You.

Doctor was very personable and kept the process plesant

I mentioned I was using eye drops for dryness but I didn't really like what I was using. Dr McKay didn't give me any other choices or talk about something else that might work better.

It was hard for me to find out, what my eye condition was after the examination. I had to specifically ask.

Even though I understand medical jargon, Dr. McKay didn't use any, yet didn't condescend me as someone who doesn't have an M.D. He was chatty and informal which made me less stressed about his potential findings. He was also polite and at ease, he seemed like he liked his work, which is really important.

I was happy with the care provider until this happened. I will probably go again but any more problems and I rprobably will not go back.

Dr. McKay was very professional while being very friendly, kind and thorough. He demonstrated the utmost of care, kindness, and interest in me as a patient.

very good physician

Regarding #7. Had either the intern or Dr. Mackay spoken to me in simplistic terms, I would find that very offensive. I think both spoke to me as one professional to another, although we are not in the same profession.

I was not told what my vision was, this would have been good to know, although I forgot to ask.

I suspect the amount of time I wait for Dr. McKay is related to the quality of service he provides for his patients. He always makes you feel you are important and answers all questions thoroughly.

Despite the unprofessional reception staff, Dr. McKay was highly professional.

If I'm aware of friends/family/Co-worker looking for an eye Dr. I always recommend my dr. dr McKay.

great experience.

doctor spent a long time with me and I felt the care to be especially thorough

Dr. Mc Kay is professional and friendly. He is great.

Doctor is great. Will definitely come back to see Dr McKay.

Dr. is very friendly and caring

Outside of him being late, he was great

Dr. McKay is a superlative doctor. I enjoy my visits with him as I always learn something new about my eyes and about current medical research on my issues. I have had many eye doctors at prestigious institutions but Dr. McKay is the best.

Very good.

The intern was great. Dr. McKay was also good but gave me only 5 minutes after I'd been there for 90 minutes.

Dr. McKay was not only friendly and nice, but took the time to ensure that all my questions and needs were answered. I did not once feel that he was rushed or needed to be somewhere else. These high qualities can often be rare in visiting any health clinic.

I don't feel that I got good feedback about what exactly was wrong with my daughters eyes and I am not sure why I am seeing a specialist (I am assuming we are unable to determine her vision prescription- but it was not explained throughly to me). I would have liked a better discussion with the doctor about what each term means, ie- stigmatism, level of vision, a step by step explaination of what he was doing with her eyes as he was doing it. All vision needs are new and foreign to me, I don't feel I was educated during my visit.

I really like the doctor and his 4th year intern.

I always have a good experience with Dr. McKay.

Impressed with the timeliness of appointment. Have always had good experiences at Moran.

Pleasant and helpful. Explained everything well.

Standard eye exam for new glasses. Dr. McKay very personable.

Dr. Mckay is excellent. He explains things in detail and gives me options, which I appreciate

Dr. Mckay double checked all of his residents work and spent a detailed amount of time cheking my eyes for any health problems. He showed concern for my questions and was easy to talk with

I found Dr. McKay very personable and easy to talk to, which made communicating about my eyesight easier since I automatically felt I could trust him.

When Dr. McKay finally came to talk with me, he was very professional and understanding.

The dr was very personal. That does not excuse the long wait.

Dr. McKay is professional and personable. I have confidence in his clinical ablility.

Very friendly

I will not see Dr. McKay again and I will not recommend anyone to the Moran. I have been treated better at chains like LensCrafters.

Dr Mark McKay is awesome

very detailed eye exam

I love Dr. McKay. I have been his patient for several years now and have not ever had a bad experience.

The doctor was wonderful. He took lots of time with me and made me feel important. I would recommend him to anyone!

This provider was very friendly and kind. I enjoyed the conversations we had. I didn't quit feel like my concern was fully addressed and the provider didn't give me an explenation at the end of my visit about what he planned to do about my last prescription being too strong and if he was going to reduce it. Like I said the provider was personable enough and made me feel very comfortable. It would be nice to recieve more thorough explenations. Other than that and the wait my experience was very enjoyable.

Provider took feedback well. When I asked him to adjust how he was doing things he did.

The doctor i was seen by did a fantastic job. his wealth of knowledge not only with eyes but the holistic approach with how they can potentially affect my issue with migraines. thank you for your time and understand!

Dr. Mackey was not only very nice, but knowlegeable and caring.

The clinic worked me in and I appreciated that very much

I would recommend this care provider, but he does always make me wait to be seen and then he is quite chatty when he finally comes in thus delaying me further.

exceptional professional care and courtesy from both the physician and from the extern (Abby? Abbie?) who was doing an externship

I have recommended Dr. McKay to people and will continue to do so.

Once with the doctor, he was in and out of the room for 40 minutes.

I was recommended by several co-workers to Moran and now I can recommend to others.

he left for 40 minutes after dilating my eyes

Once inside, everything was good.

Very minimalist bedside manner. He should be saying what he is doing at every step - I had to stop him before he put those yellow drops in and ask him what he was doing. He acted like a technician, going through the motions.

Dr. McKay was very friendly and professional. The exam itself was easy and relatively quick.

Always very professional.

I had a good experience and the Dr was very nice and helpful.

Very professional

Excellent experience overall with Dr. McKay

Very nice people all around

MD was very patient and friendly, worked around the fact that I was with my 18 month old but let me get the exam done regardless even if it took a little more time on his part due to a few interruptions

The attention shown to me was great.

- Very little feedback given on the results of my exam - I had to ask if everything was ok - The resident was very friendly but he just disappeared - Didn't say the doctor would be in or how long I would have to wait

provider talked a lot about my job asking me question or telling me a story total eye exam took two hours I felt could have been finished in an hour if the doctor didnt talk about my job for an hour

all good

It was a good experience

Seemed rushed this time. I've seen Dr. McKay before and he is usually more relaxed and spends more time explaining what he is doing and why.

Dr, MacKay diagnosed my problem and gave me the medicines that worked within a short time-frame. I was truly miserable, and am now absolutely wonderful

Dr. McKay is great!

Again, the excellent care is what I want and need.

Very thorough and professional.