Patient Rating:

4.6 out of 5

122 Patient Ratings
127 Patient Comments

Jessica L. Jones, M.D., M.S.P.H.

Patient Rating:

4.6 out of 5

122 Patient Ratings
127 Patient Comments



  • English
  • Spanish

Clinical Details

Phone Number Clinical Office Address
(801) 213-8846
Madsen Health Center
555 Foothill Blvd
Salt Lake City, UT 84112



Jessica L. J. Greenwood, M.D., M.S.P.H., is a board-certified family medicine physician who currently serves as Assistant Professor for the Division of Public Health in the Department of Family and Preventive Medicine at the University Of Utah School Of Medicine. Dr. Greenwood completed medical school at the UCLA School of Medicine, and residency training at the University of Utah. She also completed a faculty development fellowship with the Department of Family and Preventive Medicine, which included completing a master’s degree in public health. Her professional interests include educating medical students and the prevention and treatment of obesity. In her free time, Dr. Greenwood enjoys reading and traveling with family. She is currently welcoming new patients and accepts most insurance plans.

Board Certification and Academic Information

Academic Departments UUHC Community Physician Group - UUHC Employed Physician
Family and Preventive Medicine - Assistant Professor (Clinical)
Academic Divisions Public Health
Board Certification American Board of Family Medicine

Patient Ratings

The Patient Rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

Likelihood of recommending care provider
My confidence in care provider
Time care provider spent with me
Care provider spoke using clear language
Care provider's effort to include me in decisions
Care provider's concern for questions & worries
Care provider's explanation of condition/problem
Wait time at clinic
Care provider's friendliness and courtesy

Patient Comments

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.

September 09, 2016

Dr. Jones was excellent. She was very tentative to my concerns, questions, and fears of what I was experiencing. She listened to what I was worried about and addressed each concern perfectly. I was nervous at first due to the reviews she had on the Madsen website. She put all the worries to rest very quickly with her understanding and compassion in treating me. I will only go to Dr. Jones for my primary care at the Madsen Center from now on.

August 20, 2016

I saw Dr. Jones once before, nearly one year ago. I was so impressed with her I wanted to see her for a similar problem this time. I am even more impressed with her as an individual as well as a provider.

August 17, 2016

I was concerned about high blood sugar and was prepared to just start a medication. Some doctors would just do that, but I appreciate that she first wanted to take a blood sample to evaluate and even though it is a little high, it's been that way for a long time and is pretty stable; so no need for meds. In other words, her conclusion was practical to my situation.

August 14, 2016

It was a very difficult day for me, for reasons of personal loss, and she was exceptionally gentle and supportive. I'm very grateful.

August 02, 2016

Always a good experience.

July 30, 2016

this provider made me felt like a "drug seeker" for seeking out regular/home scheduled medications that I've taken for several years. with regular monitoring and consistency through previous provider.

July 12, 2016

I did some blood testing for a number of conditions. my results were to be distributed by the online health system. But no login information or number was provided. As a result, I still have not been able to access my results. Additionally, Dr. Jones introduced herself to me as one of the providers there and did not seem to recognize me, even though she is my primary care doctor and I have seen her multiple times already. This was disappointing, as it made me feel as a number and not an individual patient. As a result, I am not sure if I will continue at the clinic, as it is quite far from my house. And the reasoning to stay there for a long term care/patient relationship doesn't seem to really be there.

June 06, 2016

This provider did not take the time to be familiar with my medical history and as a result I do not believe she provided me with proper care. I did not feel that she listened to and addressed my concerns. Although she does appear to be a kind and friendly person, my interactions with her as a patient did not give me confidence in her. She also had me take blood tests while not fasting that should have been done while fasting, rendering certain results unusable.

May 26, 2016

Dr. Jones was wonderful and kind. She showed a lot of concern for my circumstance. My only issue is that I was in such pain I couldn't swallow my own saliva. Dr. Jones wanted me to wait until two days after this appointment for further treatment but I was already in such pain. When my throat culture didn't come back the day I was told it would come back, I had to call the Madsen clinic and email another doctor about how I've had no relief whatsoever and how I hadn't eaten or slept and how I'd barely been able to get water down, I practically had to harass the Madsen clinic to get more information, a doctor finally emailed me and advised me to go to urgent care and get a steroid because she was concerned that the infection had gotten so bad. I went in to the Redwood clinic and they quickly gave me a steroid and antibiotics which helped immediately. I liked Dr. Jones and appreciate her motivation to test me for the potential cause, but I don't know why I wasn't just given this steroid treatment and antibiotics upon coming in, seeing as I was in such pain, couldn't speak or swallow my own saliva, or anything, and why I was being asked to wait 2 days (the culture didn't actually come back for a full week) instead of just given the treatment then. Especially as I reported that I had already been to the instacare twice by the time I came in to the Madsen clinic, and reported being in so much pain for 9 days already when I came in for this visit. If I would have been given the stero

May 09, 2016

addressed every issue I presented, provided solutions, and gave me confidence in the outcomes.

April 28, 2016

I appreciated the fact that the doctor was willing to handle my medicine for the next 2 months with the minimum stress on myself.

April 23, 2016

Good Experience

March 31, 2016

This is the most concern a doctor has ever expressed about the lifelong issue that was my chief complaint that day; Dr. Jones was uniquely invested in my wellbeing.

February 21, 2016

I appreciated my care-provider's comprehensive explanations concerning which route to take & why.

January 23, 2016

Dr. Jones seemed to really care about my health, despite the fact that I am not one of her usual patients. She was incredibly wonderful, and made me feel very comfortable during the visit.

January 22, 2016

Excellent care. Love that my provider listens.

December 10, 2015

This was a yearly physical and blood work is automatically covered by my insurance. The Dr. suggested that I did not need to do blood work this time due to my health condition. I requested that it be done and it was ordered. I understand wanting to minimize costs in the health inducstr but this is the only time during the year that I see a Dr. and annual blood work is a key role in cathing items early. I have concern that this is not a good practice.

November 21, 2015

I am so impressed with Dr. Jessica Jones! She's the best doctor I've ever seen.

November 18, 2015

My doctor gave me a follow up call after my appointment, which was very nice. He was great during the appointment and made me feel very comfortable and trusted his knowledge.

October 17, 2015

Dr & pa were excellent. Thank you!

September 22, 2015

Obviously I have a very high opinion of Dr. Jones. She is one of the major reasons I selected to stay @ Madsen.

August 18, 2015

Always wonderful!!!

July 06, 2015

Excellent provider. Highly recommend Dr. Jones.

June 15, 2015

wonderful -- as always

June 15, 2015

this is my first time seeing this provider and I would recommend her again or see her again in a heartbeat. She was incredibly sweet and energetic, despite it likely being the very end of her workday. She was very caring and I felt like I was getting excellent care

May 29, 2015

She was great! I felt very taken care of. She thoroughly answered my questions and made sure I understood the answers to the questions I had.

May 26, 2015

I appreciate Dr. Jones - she is easy to talk to, shows concern, and answers all my questions clearly. She makes a difficult situation much easier!

May 19, 2015

Practically perfect in every way!

April 29, 2015

Jessica is a great doctor. She is always kind a caring. It feels like she really cares about what is going on no matter how big or small the problem may be

April 05, 2015

Very competent very direct and clear in explanations.

March 02, 2015

I am so impressed with Dr. Jones. She carefully listened to my concerns and helped me form a plan to address some issues that have been ongoing. I would recommend her to anyone.

February 23, 2015

I thought she was very compassionate, listened and made me feel at ease.

February 09, 2015

Dr. Greenwood listened carefully and I was surprised at her truly un-rushed pace of our discussion. Her inquiry was extremely pleasant and professional, leaving me feeling like this was a family of care givers.

January 31, 2015

I have never had such a great visit with a doctor!

December 27, 2014

I am extremely happy to have found dr. greenwood. she was very professional and knowledgable and concerned about addressing my issues.

December 18, 2014

THE BEST!!!! Love Dr. Greenwood! Even when I come in with embarrassing problems, she puts me at ease.

December 13, 2014

Dr. Greenwood said all the right things in responding to my problem and in mapping out a course of action to help me get rid of symptoms. However, she seemed a bit detached in her manner. I began to wonder if she had deeper personal problems on her mind.

November 09, 2014

I love Dr. Greenwood!

November 01, 2014

I was pleased to have a PA in learning come in before my doctor & she asked some very god questions & seemed very knowledgeable about my condition. My doctor is always very aware of the type of care I need & is always willing to work with me concerning medications.

October 26, 2014

one of the best office visits I have ever had, which included treating effectively the cysts I came in to have taken care of

October 25, 2014

Jessica showed such concern to how I have been doing, included me in the plan and was great to review it step by step. because I was late, I thought it would be a quick in, quick out visit, but I felt she took her time and addressed my concerns.

October 23, 2014

I was not seen by a provider during this visit.

October 22, 2014

I think the questionnaire should have a not applicable option.

October 19, 2014

I never feel rushed through an appointment

October 05, 2014

Dr. Greenwood is very nice; I enjoy having her as a doctor.

September 10, 2014

Two visits with this provider. NO EXAM either time this was also for diabetic care no foot exam VERY POOR

September 06, 2014

The physician never even bothered to perform a physical exam. She diagnosed a lump I had without even looking at it. She provided me an explanation that didn't seem to fit with my symptoms. She seemed to not take me seriously. I left feeling cheated, like I could have self-diagnosed myself with WebMD just as easily.

September 04, 2014

This was first visit with this provider and was polar opposite from previous positive experiences. Dr. Greenwood did nothing to establish rapport, asked minimal questions, spent much of her time with the computer screen, not friendly (although laughing and very friendly with peer when she entered the room at the end of the visit.)

August 24, 2014

have already recommended her!!

July 31, 2014

Great follow up to other doctors.

July 20, 2014

Jessica Greenwood was very sweet and addressed everyone of my concerns.

July 13, 2014

Dr. Greenwood is very knowledgeable and compassionate, I am very glad that she is my primary doctor.

July 12, 2014

I'm not sure why this follow-up appointment was scheduled, as the test results from the previous treatment were negative, and I had no complications. I received no new information during the visit. I was glad to have the extra reassurance from the doctor, but I felt this could have been just as easily communicated via phone or a message on Mychart. When I've had biopsies or certain treatments in the past, follow-up appointments were scheduled only if the test results or post-treatment complications required it.

July 12, 2014

Dr Greenwood answered all my questions to my satisfaction & took time to listen to what I needed to tell her. She works with me very well & I appreciate how she allows me to set my own course of treatment with her guidance. I have great confidence in her abilities & she is very easy to communicate with.

July 10, 2014


July 05, 2014

Dr. Greenwood is fabulous. She wanted to see how I was after surgery. I feel like she really cares.

June 29, 2014

Dr. Greenwood was very thorough in her thought process with me. She let me know her plan for treatment in the office and post care.

June 01, 2014

Although I am completely satisfied with the visit, the healthcare provided asked questions that I had already answered when the assistant first interviewed me; just not the best use of anyone's time to repeat questions.

May 18, 2014

Dr. Greenwood is amazing - I have already recommended her to others.

May 16, 2014

Dr. Greenwood is an excellent clinician. She is patient and kind and provides consistently excellent service

April 24, 2014

I always have a fantastic experience with Dr. Greenwood. She carefully listens to my concerns.

April 04, 2014

I really like Dr. Greenwood.

March 22, 2014

Even though the doctor was recovering from an illness and was not feeling up to par, she was attentive and concerned and took all the time I needed to address my concerns and answer my questions.

March 17, 2014

Dr. Greenwood is very personable. She uses good listening skills with her patients and is good at communicating information to them.

March 16, 2014

I recommend Dr Jessica Greenwood to all of my colleagues and friends. She is the best person I have ever seen here or elsewhere.

March 04, 2014

Dr. Greenwood is a fantastic listener and always addresses all the concerns that are brought up. She is very thorough in her explanations.

February 17, 2014

I have already recommended Dr. Greenwood to many friends from work. She is a terrific listener and great communicator. She helped me with a tricky situation and got me the referral I needed. She definately goes the extra mile.

February 13, 2014

Dr. GreenWood is excellent. She took care of every concerns that we had and explained very well. She is so caring. I highly recommend Dr.Greenwood.

February 10, 2014

I found this doctor to be a concerned and inviting listener. I was hoping for this response because my previous caregiver did not communicate well with me. I am fortunate to be fairly healthy so I did not see this previous doctor often, but I thought it would be best to switch physicians in case I might need more frequent care as I age. I was particularly impressed with the amount of time Dr. Greenwood took on this initial visit. I know that doctors are busy and need to attend to many people, but it was reassuring to know that she was listening to my history and suggesting preventative habits that might be helpful for the future. I believe I can sense whether or not I am in the presence of a caring individual or with someone who is treating me in a patronizing manner. I am grateful for this physician who treated me in a dignified manner.

February 03, 2014

Dr. Greenwood was very courteous, professional, included me in the decisions that were made and overall provided great care.

January 06, 2014

Dr Jessica Greenwood is the best Dr I've had in years. I hope to continue to see her.

January 05, 2014

Overall, good job!

December 30, 2013

Really needed additional info on dosage of cough medicine based on weight.

November 08, 2013

Dr greenwood is very personable, and I feel is knowledgeable and competent

November 04, 2013

Overall Dr Jessica Greenwood was very kind, courteous and professional. As always she showed concern for me, provided great care and gave recommendations for follow-up care.

October 28, 2013

I did not have any concerns about my medications. We did not discuss any follow up.

October 28, 2013

Jessica Greenwood is fabulous. She really listens. I realize that due to policy she is limited to the time she can spend with me, which is not her fault. I just wish management would realize that 15 minutes is not enough sometimes.

October 08, 2013

Greenwood is an excellent provider. She is caring and great to work with.

September 30, 2013

Dr. Greenwood was very kind, thorough and professional as always. She showed great concern for my overall health and recommended the next steps to be taken to improve my health.

September 09, 2013

Dr. Greenwood was empathetic, caring and kind. She's a terrific doc!

September 02, 2013

This was such an excellent experience with Dr. Greenwood. She went the extra mile as far as time with me and fully discussing all concerns thoroughly. The only thing I would like to have discussed further were possible side effects of medication for depression. I felt no rushing, no irritation, nothing negative. I felt that she really validated my concerns and was willing to move forward and discover the underlying cause of the acid reflux/heartburn issue. I felt that she really wanted to help me. Thank you so much, Dr. Greenwood. The phlebotomist, Lisa, is the best I have ever had--no discomfort at all.

August 26, 2013

Dr Greenwood is the most caring and competent MD I have ever had the pleasure of being a patient of.

August 19, 2013

I have already recommended her to others. she is quite possibly the best Dr. I have ever encountered.

August 19, 2013

When seeing doctors, I enjoyed seeing Dr. Greenwood. She was thorough and prompt when working with me in getting my diagnosis.

August 12, 2013

she is the best physician I have ever had

August 12, 2013

1st rate experience.

July 16, 2013

Good experience.

July 08, 2013

I appreciated the printed instructions for my new prescription and the time Dr. Greenwood spent explaining what to do and expect.

June 25, 2013

during the visit itself, i was a little disappointed by all parties. i also found that phone calls were not really the best or most enjoyable form of communication with nurses/PAs. however, communicating by email on mychart directly with the doctor has been great. very responsive. also, the front desk staff are always respectful and responsive, and caring.

June 17, 2013

I enjoyed getting to work with Dr. Greenwood. I felt that she listened to my concerns and that she tried to get to know me on a more personal level.

June 03, 2013

All good. Wish turn-around time on non-urgent emailed questions through MyChart were within advertised time frame. But they were all non-urgent. Maybe if the PCP cannot respond when MyChart says they will, it could be changed to one week turn-around for non-urgent questions.

May 14, 2013

Dr. Greenwood was very courteous, professional and inclusive. She provided guidance and direction in regards to what steps I should take and the follow-up that would be necessary.

May 13, 2013

This was my second visit with Dr Greenwood and she is excellant. She listened to my needs and addressed the problem. She is fabulous.

April 29, 2013

I just wish she were available for my 26-yr. old daughter's health coverage!

April 23, 2013

I feel I may have found my tribe.

April 01, 2013

First time seeing Dr Greenwood and it was a great experience. She was friendly and understanding.

March 26, 2013


March 18, 2013

My doctor took extra time to solve a difficult problem concerning the needed medication. It is no longer made in the US & she came up with the brilliant idea to have it compounded which the University Pharmacy was able to do for me.

March 18, 2013

Dr. Greenwood spent more time with me than any other Doctors I have seen in the past. She was very thorough, friendly and respectful. She provided quick followup on all tests that were performed and helped set goals for me to work toward in regards to improving my overall health in preparation for the next followup appointment in 3 months.

March 12, 2013

The only reason I may not recommend the doctor is because you may have to wait over a week to get an appointment with her.

January 30, 2013

My doctor made it clear to me that she cared about my health, and that she took me seriously. I have had trouble in the past talking to doctors because I smile too much and am shy, so they think that I have no health problem. That is not the case with Dr. Greenwood.

January 28, 2013

I find Dr. Greenwood very pleasant to work with, very knowledgable, sharing with me why she might want me to do a certain thing or why something is happening in my body. On a scale of 1-10, her bedside manner is a 10! I also appreciate her quick communication with me through the My Chart email & that we make all decisions concerning my medications together as a team.

January 20, 2013

I love Dr. Greenwood. I think she takes each patient as a new opportunity to think about the causaility of the illness and how to approach the patient in terms the patient can understand and do. She is definately not of the "one sickness, one cure" school of thought.

January 14, 2013

Dr. Greenwood is great!!

December 19, 2012

Dr. Greenwood is not my PCP but if I already did not have a great one, I would go to her. She knew what she was doing, made sure that I was informed and answered questions that I had.

December 10, 2012

Everything Dr. Greenwood discussed with me was "spot on!" She addressed all of my questions and concerns. I also felt like she was NOT in a hurry. I already have recommended her to other family members and friends.

November 26, 2012

Dr Greenwood is very approachable, caring and open to discuss concerns. She is able to see things from the patient's perspective and provide interventions with that perspective in mind. This ensures excellent compliance and understanding.

October 30, 2012

She was fantastic. This was a delicate area but she made me feel totally at ease and so did her assistant.

October 29, 2012

My Dr. was very caring and her diagnosis was excellent.

October 18, 2012

Dr. Greenwood is a great provider. really nice and very professional dr.

October 15, 2012

Dr. Greenwood is an excellent provider. I have been seen by other good physicians at Madsen, but Dr. Greenwood is outstanding. She takes the necessary measures to inquire about the symptoms, issues, challenges I am undergoing. Dr. Greenwood also is conscious of explaining the medical terms/analysis. Furthermore, Dr. Greenwood is the only doctor that has taken preventive steps to finalize my health issues. In addition to the excellent care she provides, Dr. Greenwood is friendly, thoughtful and sensitive to the various health issues shared.

September 18, 2012

I was a little frustrated with the wait time between when the (extremely nice!) medical assistant took me to an exam room and when Dr. Greenwood came in. But... she was incredibly nice, knowledgeable, and approachable. Even with the same wait I would return because I liked her so much. But it would have been nice if the wait was a bit shorter, or I was at least kept updated about the wait a bit more.

September 17, 2012

Dr. Greenwood is an amazing woman. She truly cares for me and probably all of her patients, she is interested in my well being and never hurries me out of the office. I love this doctor and have and will continue to recommend friends and family to see her.

September 10, 2012

Dr. Greenwood was very personable and treated me with dignity.

August 27, 2012

I think that Dr. Greenwood is helpful, listens well, and is a very good doctor.

August 16, 2012

I had been a patient of Dr Greenwood before and am very happy to be able to see her again with my current insurance. She is very kind and empathatic.

August 15, 2012

Very happy with Dr. Greenwood's care!

August 13, 2012

Jessica is GREAT!!!!!!

August 06, 2012

I went in with no answers and left with no answers. Good and bad news. I would have liked to get more information about what could have been going on, though. I didn't like leaving with no conclusion.

July 30, 2012

Dr. Greenwood is the best physician I have ever seen. I recommend her to as many people as I can when they ask who I see. She's super

June 18, 2012

Dr. Greenwood is always properly concerned with what I am needing. Better than a lot of doctors I have had in the past that were not connected to the U.

April 19, 2012

Dr. Greenwood has been so very encouraging to me concerning my health. She takes the time to explain and has encouraged me to keep up my exercise and eating habits. She was very pleased with my progress. That made me feel very good and I want to continue to do better.

April 12, 2012

I felt uncomfortable at first because I felt as though Dr. Greenwood was a bit rude. I did not realize that when I received my PAP in January, the doctor also conducted a regular physical exam. Dr. Greenwood asked me right away, "So, why are you here? What do you want me to do?" and I felt stupid. I came to get a physical exam because I assumed that bloodwork is done (which did not happen during my PAP). She assumed that I knew I had a physical and seemed to think I was there for no reason. After I explained why I was there she became more friendly, but I did not get a good first impression.

March 10, 2012

Dr. Greenwood is quite possibly the best physician at the U of U. She spends quality time with me and I am certain she must be as good with all of her patients. I really feel like she cares about me and I can tell that she loves her job.

February 23, 2012

very good experience

February 11, 2012

Dr Greenwood she is great provider takes her time with patient

January 12, 2012

Although I have seen my care provider multiple times she did not remember me and although I realize that she sees many patients it would be nice if she at least had some recognition of me seeing how she is my main care provider.

Academic Profile

Research Interests

  • Obesity

Board Certification and Academic Information

Academic Departments UUHC Community Physician Group - UUHC Employed Physician
Family and Preventive Medicine - Assistant Professor (Clinical)
Academic Divisions Public Health
Board Certification American Board of Family Medicine

Academic Office Locations

Academic Office Phone Number Academic Office Address
(801) 339-3199 Madsen Health Center
555 Foothill Blvd
Salt Lake City, UT 84112
(801) 213-8846 Madsen Health Center
Madsen Family Health Clinic
555 Foothill Blvd
Salt Lake City, UT 84112

Academic Bio

Jessica L. Jones, M.D., M.S.P.H., is a board-certified family medicine physician who currently serves as Assistant Professor for the Division of Public Health in the Department of Family and Preventive Medicine at the University Of Utah School Of Medicine. Dr. Greenwood completed medical school at the UCLA School of Medicine, and residency training at the University of Utah. She also completed a faculty development fellowship with the Department of Family and Preventive Medicine, which included completing a master’s degree in public health. Her professional interests include educating medical students and the prevention and treatment of obesity. In her free time, Dr. Greenwood enjoys reading and traveling with family. She is currently welcoming new patients and accepts most insurance plans.


Education History

Type School Degree
Graduate Training University of Utah School of Medicine
Family Medicine Faculty Development & Public Health
Residency University of Utah School of Medicine
Family Medicine
Internship Harbor-UCLA Medical Center
Family Medicine
Internship Harbor-UCLA Medical Center
Professional Medical UCLA
Undergraduate Xavier University


Selected Provider Publications

Clinical Trials

Video & News