Patient Rating
Patients consistently describe McKenzie as kind, professional, and compassionate, saying she makes them feel comfortable and heard. Many commenters praise her clear explanations, strong communication, and attentiveness during visits and procedures, noting her competence and gentle approach. Reviewers also highlight her responsiveness and clinical skill, and several say they feel well cared for throughout their encounters.
Generated via Patient Reviews
The patient rating score is an average of all responses on our patient experience survey. The rating averages scores for all questions about care from our providers. The scale on which responses are measured is 1 to 5 with 5 being the best score.
Patient comments are gathered from our patient experience survey and displayed in their entirety. For the convenience of our visitors, some patient comments have been translated from their original language into English while preserving their original meaning as accurately as possible. Patients are de-identified for confidentiality and patient privacy.
Board Certification and Academic Information
| Academic Departments |
Surgery
-Advanced Practice Clinician |
|---|---|
| Academic Divisions |
Plastic & Reconstructive Surgery
|
Very kind and professional
I will begin with Kellie. She was my nurse in a different department. Upon arrival, Kellie immediately began friendly conversation and put my nerves at ease. During the patient review, before the Dr came in, Kellie mentioned that she worked in plastic surgery as well. I never, in a million years, would've pursued a consult appointment without Kellie's kindness and help. Upon meeting Ms.Alban, I was pleasantly surprised/impressed by her compassion and professionalism. I am beyond grateful for Kellie's encouragement and support and the opportunity to pursue a procedure I never thought possible. I would 100% recommend McKenzie Alban to anyone considering plastic surgery.
Mckenzie is very knowledgeable and made me feel so comfortable! Highly recommend!
Dr. Alban is the kindest, most helpful, most interested, and competent medical practitioner I have had within the UHealth system. I would recommend her to anyone.
She is wonderful and very thorough. She speaks very clearly and is very intelligent.
Very kind, she gave me all the explanation I needed. She was very patient with me. [TRANSLATED]
She was very professional and very helpful. I will definitely keep her on my list of best practices.
This provider is so knowledgeable of issues relating to this practice. I felt safe and listened to and well cared for.
Very thorough and explained well. Understood everything and good demeanor
A very nice person.
I had an excellent appointment yesterday with McKenzie, and I can't say enough good things about her. From the moment she walked in, she was polite, kind, and incredibly personable. She clearly knows her stuff and explained everything in a way that made me feel comfortable and confident. She was professional, attentive, and took great care of my leg, making sure I was well looked after the entire visit. Truth is, it's rare to come across someone who is not only great at their job but also genuinely nice while doing it. McKenzie is exactly that. I left feeling well cared for and grateful for the experience. She's a real asset, and I would absolutely be happy to see her again.
If you can be her patient, consider yourself lucky. You are in great hands with McKenzie.
She was strait up honest with me needing to take better care and taking it easy. She told me what I need to do to manage my symptoms and got me an antibiotic going. She released some fluid from my surgical site. I enjoyed chatting with the woman assistant who checked me in yesterday and did my vitals. She let me talk and share while we checked in and helped me feel at ease.
I would highly recommend McKenzie Alban as a provider. She is very gentle during procedures and is incredibly intelligent, and highly skilled.
Mckenzie has been great since the beginning of my journey leading up to surgery. She provided options and recommendations which assisted me in making crucial decisions. She communicated well with me and showed me that she cared for my well-being as a patient.
She always makes me feel like I am doing all I should do.
McKenzie is always thoughtful and caring
She was so sweet & helpful to me.
McKenzie is so kind, personable and knowledgeable. Anyone who has the opportunity to have her as a provider is lucky.
Mckenzie is a sweet and attentive human. I came in for a botox appointment and she immediately noticed a wound on my hand. Mckenzie gave me care instructions and some gauze before proceeding with my botox. She is so kind and attentive
Professional manner & extremely willing to HELP YOU get better from your medical needs. Thank You so much for "ALL" YOUR HELP!.!.!
Service was overall very good and I am happy with my time there
she was very concerning and understanding to my needs that i was really concerned about i would really let others know she is very professional
McKenzie Alban is a great health care provider and she took the time to answer all my questions and obviously cared about my wellbeing.
I was very impressed with Mckenzie. She is very professional has a great bedside manner and and made me feel very confident with her care and plan. Five stars. Would recommend her highly to any of my friends or family.
MacKenzie is wonderful and is great at her job.
Extremely personable, explained everything in a way I could then make decisions. Very professional.
Very good.
Mckenzie Alban, PAC, was professional and knowledgeable.
Great knowledge about my procedure. Presented in a clear understandable manner. Good sense of humor.
She was great!
Mckenzie was very kind and always pays close attention to detail. I appreciate her so much. Thanks as always!
McKenzie is the best! She is professional, knowledgeable and her attention to detail is extraordinary.
Professional, friendly and explained things in an understandable way
Very kind, respectful, and professional as well as knowledgeable!
McKenzie is on the ball and gives excellent care.
McKenzie is an amazing PAC! She is such a great listener, she clearly explains everything to me and is a top notch injector (Botox) I highly recommend her!
She is amazing!
She's very knowledgeable, she puts me at ease during each procedure. Very professional'
Mckenzie is so amazing! This girl can do anything from ultrasounds to removing stitches. She is so professional and competent!! I have so appreciated her kindness and compassion!!
McKenzie knows what she is doing.
McKenzie did an excellent job drawing a huge pocket of fluid from my abdomen. Along the way, she carefully performed the procedure and explained as she went. All in all, she is a very talented PA.
Mckenzie is great! She listens, and let's you speak. She doesn't over talk you. I didn't feel rushed. I would see her anytime.
Very intelligent and very professional.
Mckenzie was so sweet and kind and made me feel very comfortable. She was great!
McKenzie was knowledgeable and attentive to my concerns. She showed empathy and respect during my visits.
Hands down the best provider at the University of Utah. She is kind and very passionate about her job. I feel very fortunate she was my provider.
I do have another question about a procedure that is coming up next week.
Mckenzie was careful, and professional. She explained things so we could understand, but did not talk down to us. I appreciated the care she provided and how she explained what she was doing with my wound.
I like how she explains my condition and always offers to answer any question. To anyone concerned, I offer my best recommendation for her and extend her my best wishes for a successful future.
McKenzie is the best provider at the U. She greets everyone with a smile and is kind. Her professionalism is beyond words.
McKenzie is an amazing PAC. I feel very lucky and grateful to have her on my care team through a very difficult journey of melanoma.
I have been going to McKenzie for 2.5 years and I love her! She left the location that was close to me but I would follow her anywhere! She is kind, great at her job and cares about her patients. She spends time with me, getting to know me and what I need. I feel so comfortable in the office and I look forward to my visits. The whole team is amazing start to finish!
She listens, communicates well and cares about me
I would always put myself in McKenzie Alban's care. She is absolutely the best provider I have encountered in the surgical process I have recently experienced! I cannot thank her enough for the kind, complete care and comfort she provided!
McKenzie was great. She was very good at explaining the future plastic surgery process to me. And getting back to me with answers to my questions
McKenzie and her staff are awesome! She always takes her time and discusses all options with me. She is kind, professional and extremely gifted in her craft. I will follow her anywhere.
Mckenzie Alban is not only very professional and knowledgeable, but easy to talk with, and I feel I can ask any question and she will have an answer for me. She is considerate and explains things very well.