Complete Your Pre-Visit Checklist
Available 7 Days Before Your Appointment
Although you can join your visit on any device, it’s easiest to complete your checklist on a computer. Please complete it as early as possible. It’s available seven days prior to your appointment.
- Log in to your MyChart account.
- Select Appointments/Admissions.
- Find your virtual visit, click Pre-Visit Checklist and complete it.
- Use a device with a working camera and microphone.
- Test your hardware to make sure you won’t have technical issues connecting to your virtual visit.
If you do not pass the test, contact the MyChart support line at 801-213-5555 to address the issue before the appointment.
If your checklist is incomplete, you won’t be able to join the virtual visit.
Join Your Appointment
Up to 15 Minutes Before Your Appointment
Up to 15 minutes before your appointment, log into the MyChart app on a device you've tested earlier.
- Find your appointment on the home screen or under APPOINTMENTS/ADMISSIONS.
- Select BEGIN VISIT.
- Click ALLOW if asked to access your microphone and camera.
You will be directed to a virtual care waiting room. If you have trouble joining your visit, switch to a different browser or device. Chrome and Safari work best.
Your provider will be with you as close to your appointment time as possible.
Video Tutorial
Problems Joining Your Visit?
If you have any trouble joining your virtual visit, please call MyChart support at 801-213-5555 or visit MyChart Support Online.
Tips for Your Virtual Visit
It might be a challenge to learn how to do your first virtual visit, but once you get the hang of it, the convenience will amaze you! Here are some tips to help you become a virtual visit pro:
Log in to Your Appointment Early
In case you need to make any last-minute technical adjustments, it's best to log in to your appointment early. Don't worry—you can also contact us for help!
Call us at 801-213-5555.
Have a Pen and Paper Handy
Sometimes it's hard to remember everything you talked about at your appointment. Have a pen and paper handy to write down any notes.
Choose the Right Location
Do not join your visit while driving, on the go, or anywhere unsafe. If possible, you want to find a private, quiet area for your visit.
You also want to choose a background that is not in front of a window or has strong light. That way your provider can see you on the screen.
Minimize Distractions
It's all too easy to get distracted, and we understand that, but to get the most out of your appointment, you want to find a quiet place with good light.
Dress Appropriately
Being at home means being comfortable. Be sure to dress in something that you will feel comfortable in while seeing your provider.
Optimize Your Internet Connection
Connect to WiFi, not cellular data, so you won't get data charges from your phone service carrier. Also, during your visit, turn off other devices that use the internet so they won't interfere with your internet.
Test Your Internet Speed
To test your internet speed, go to speedtest.net. A speed of 5mbps or more will work for your visit.
Manage Who Will Participate in Your Video Visit
You are able to view and invite participants in your video visit Appointment Details. You can see what providers have been assigned as well as invite a guest to join, such as a family member or caregiver.