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Virtual Primary Care
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Virtual Primary Care
See Our Primary Care Providers—Anytime, Anywhere
University of Utah Health offers virtual primary care visits. You'll receive high-quality, compassionate care all from the comfort of your home.
At the heart of our virtual primary care is a simple promise: exceptional care made effortless. We’re redefining what it means to see a primary care provider by combining clinical excellence with the convenience of modern technology—so you can focus on your health, not the hassle.
What is Virtual Primary Care?
Virtual Care Services
When to Schedule an In-Person Visit
Some health concerns need an in-person visit:
- Initial visits to begin a controlled substance must be in person.
- Annual physical exams cannot be done virtually.
- All diagnostic work such as labs or imaging must be in person.
A variety of health visits can be done virtually:
- Acute care
- Chronic disease management
- Evaluations
- Medication refills
- Mental health evaluations
- Pediatric appointments
- Routine checkups
For urgent needs like cold and flu symptoms, schedule a virtual urgent care visit.
How Does Virtual Primary Care Work?
All you need to attend your virtual appointment is your phone, tablet, or computer. You'll also need a reliable internet connection. Your privacy is protected. We use secure, HIPAA-compliant technology to keep your information safe.
Before Your Visit
- Technology check—You will receive instructions on how to join via a secure platform. We usually send instructions through MyChart, but you may also receive a video link. Download the MyChart app for iPhone/iPad or Android.
- Update paperwork—You may need to update paperwork or sign a consent to treat before your appointment. You can complete this step in MyChart.
During Your Appointment
Virtual visits are just like in-person appointments, but from the comfort of your home. You'll experience all the normal parts of a primary care visit:
- Identity Verification—Your provider will confirm your identity and location. Please note: you must be in Utah at the time of your virtual visit. Your provider will also review your consent for telehealth.
- Discussion of Concerns— Talk to your provider about the reason behind your visit. Discuss your symptoms, questions, concerns, and other related topics.
- Visual Assessment—Your provider may ask you to adjust your camera so they can examine you. For example, they may ask to see your throat, skin, or range of motion.
- Medication Review—Your provider can discuss your medications and order refills of your current prescriptions.
- Care Plan—At the end of your visit, your provider explains next steps. They may suggest further tests, prescriptions, or follow-up visits. You will need to schedule an in person appointment for lab work or imaging.
Make an Appointment
Existing patients—Request a virtual visit via MyChart or call 801-213-9500.
New patients—Call 801-213-9500.
Not all conditions are suitable for virtual care. Please confirm with your provider before scheduling. You must be in Utah during your virtual appointment.
Get Your Prescriptions By Mail
Get your prescriptions through the mail by using our free mail order service through MyChart. Call 801-213-8650 for help with our mail order service. You can also connect with a pharmacist from home.
Why Choose University of Utah Health
U of U Health has an unwavering commitment to innovative, patient-centered care. We are part of one of the nation's top academic medical centers. Whether you visit with us in person or virtually, we promise to deliver exceptional personal, compassionate care.
