Online Urgent Care—Talk With a Provider at Home Online

Start a Virtual Visit

Virtual Visits are available 9am—9pm,
7 days a week.

Need to See a Doctor? You Don't Need an Appointment. You Just Need a Connection.

If you're sick but don't want to travel to the doctor's office, Virtual Visits let you control when and how you see the doctor.

Virtual Visits let you speak with a provider online over a live video chat using your computer's camera and microphone.

You and your whole family can see a health care provider without ever leaving your house.

Starting a Virtual Visit is easy. You can start one from a:

  • smartphone,
  • tablet, or
  • desktop computer.

You just need an internet connection.

Virtual Prenatal Care

If you're pregnant, you can use Virtual Prenatal Care to have regular checkups with a health care provider to monitor your baby's health during your pregnancy.

What is a Virtual Visit?

A Virtual Visit lets you have a medical consultation with a health care provider using a live video chat. You can use your computer's camera and microphone to speak with a provider online.

If you live in a rural area, or if you just don't want to get out of your pajamas, you can have a doctor's appointment online without ever leaving your home.

During your Virtual Visit, a University of Utah Health provider will help you understand your symptoms and develop a treatment plan.

When Can I Use Virtual Visits?

Virtual Visits are available seven days a week, 9am to 9pm, 365 days a year. 

What Do I Need?

You must have these things to start a Virtual Visit:

  1. a desktop, laptop, tablet, or smartphone with a working camera and microphone
  2. an updated web browser (either Google Chrome or Mozilla Firefox)

One of our representatives can guide you through any technical questions you have.

Are Virtual Visits Private?

All audio and video footage recorded during your Virtual Visit is private and secure. Virtual Visits meet all federal patient privacy requirements.

How Can I Start a Virtual Visit?

To start a Virtual Visit, call 801-213-UNOW.

If you'd prefer not to speak to someone over the phone, you can also click here to start your Virtual Visit.

How Much Does it Cost?

Virtual Visits are free for University of Utah Health Plans members.

If you're not a University of Utah Health Plans member, virtual visits cost $49.

Will My Insurance Cover My Virtual Visit?

Some insurance companies do cover Virtual Visits, but we always recommend you check with your health insurance provider to be sure.

What Are the Most Common Conditions?

You can start a Virtual Visit if you have any of the following symptoms:

  • allergies
  • cough, cold, & flu
  • eye infections
  • sore throat (adult patients only)
  • minor muscle or joint pain (adult patients only)
  • nausea, vomiting, & diarrhea
  • sinus problems
  • skin issues
  • stomach & digestive issues
  • urinary issues (adult patients only)

Can I Use Virtual Visits for Any Condition?

Virtual Visits are for conditions that aren't life-threatening. 

Go to the Emergency Room if You Have:

  • chest pain
  • shortness of breath
  • broken bones
  • severe abdominal pain

Virtual Visits also can't be used to refill prescriptions, or to treat emergency conditions, chronic illnesses, or chronic diseases.

Can I Get a Prescription?

During your Virtual Visit, your provider can prescribe many medications for you. Your provider will send your prescription to the pharmacy of your choice.

However, your provider may not be able to prescribe controlled substances and pain medication.

Depending on your situation, your provider may not be able to prescribe medications you get from your regular doctor for chronic/long-term conditions.

You also shouldn't use Virtual Visits for regular medication refills.

Who Will Treat Me?

Urgent care providers from University of Utah Health will see you during your Virtual Visit. Our skilled care team includes the following providers:

  • doctors
  • physician assistants
  • nurse practitioners

Can I See My Regular Doctor During a Virtual Visit?

Unfortunately you can't see your regular doctor during a Virtual Visit. Instead, you will see a provider from the urgent care team at University of Utah Health. 

If you would like an appointment with your primary care doctor, please call their office.

We continue to look at innovative models of care delivery and will be sure to update as we make those available to you.

Can I Use Virtual Visits for My Kids?

Virtual Visits are available for children of any age. A parent or guardian must be present during a child's Virtual Visit and also must consent to treatment, just like during an in-person appointment.

Can I Use Virtual Visits When I'm Out of Town or on Vacation?

You can only use Virtual Visits if you're in the state of Utah.

We must follow state regulations around state licensure and the location of patients and providers during a medical consultation. We will be adding more states soon.

Virtual Prenatal Care

If you're pregnant, you can also use Virtual Visits to have regular checkups with a health care provider to monitor your baby's health during your pregnancy.

Virtual Prenatal Care is best for women with healthy pregnancies who haven't had pregnancy problems or complications in the past.

Learn more about Virtual Prenatal Care >>

Start a Virtual Visit

To start your Virtual Visit, click here.