Virtual Urgent Care
Virtual Urgent Care—Talk with a U of U Health Provider at Home
Virtual Urgent Care
Virtual Urgent Care is available
9 am—8:30pm
7 days a week
Virtual Urgent Care gets you the care you need, when and where you need it. Speak with a University of Utah Health provider without leaving home. You don’t need an appointment—just an internet connection.
What is Virtual Urgent Care?
A virtual urgent care visit is an urgent care visit. There’s no need to come into the clinic. Our virtual urgent care visits are staffed by U of U Health experts:
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Doctors
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Physician assistants
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Nurse practitioners
You’ll receive the same quality care you’d receive at our clinic from the comfort of your couch.
Make a Virtual Urgent Care Visit
To schedule a virtual urgent care visit, login to MyChart and select schedule an appointment. You can also call us at 801-213-8669. We offer same-day appointments that fit your schedule. Our providers are licensed in the state of Utah. This means you must be in Utah at the time of your visit.
Virtual Urgent Care Cost
Many insurance plans cover virtual visits. Check with your health insurance provider before you schedule. If you do not have insurance, you will be responsible for the total cost of the visit.
When Should I Use Virtual Urgent Care?
Virtual urgent care is only for conditions that are non-life threatening. Some illnesses or concerns should be treated in person. Go to the emergency room if you have troubling symptoms:
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Chest pain
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Shortness of breath
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Broken bones
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Severe abdominal pain
Choose a Virtual Urgent Care Visit For These Concerns:
- Possible COVID-19 symptoms
- Prescription refills
- Skin issues
- Eye infections
- Cough
- Cold and flu symptoms
- Urinary tract infections (female, 18 or older only)
- Other common illnesses
Make an In-person Appointment For Other Needs:
- Ear issues
- Possible strep throat*
- Conditions that require an extensive physical exam
- Depression, anxiety, or emotional distress
- Emergencies
- Children with possible strep throat or urinary symptoms
- Men with urinary symptoms
- Women with urinary symptoms that include vaginal discharge or blood in urine
*It is sometimes possible to treat adults who suspect they have strep in a virtual visit, though we may direct you to a clinic for further evaluation and/or testing.
What to Expect at a Virtual Urgent Care Appointment
Your visit takes place in a live video call. You must be in the state of Utah at the time of your visit. Starting a virtual urgent care visit is easy. You can access your visit a few ways:
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Smartphone
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Tablet
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Desktop computer with a camera and microphone
You will meet with an available U of U Health care provider. If you would like a virtual visit appointment with your regular primary care provider, schedule an appointment with them in MyChart or call their office.
During your virtual urgent care visit, your provider will help you understand your symptom and develop a treatment plan. Discuss any question you might have. Your provider may ask you to adjust your camera so they can better see your throat, skin, or range of motion.
Prescriptions
Your provider may prescribe medications for you during your appointment. We will send any necessary prescriptions to the pharmacy of your choice.
Please be aware that we do not prescribe controlled substances and pain medication during virtual visits. Do not use virtual urgent care for regular medicine refills.
Virtual Pediatric Urgent Care
Virtual urgent care is available for children of any age. A parent or guardian must be present during a child's virtual urgent care visit, just like an in-person appointment.
Prescriptions Delivered to Your Door
Get your prescriptions through the mail by using our free mail order service through MyChart. Call 801-213-8650 for help with our mail order service. You can also connect with a pharmacist from home.
Know Where to Go for Care
When you need medical care, choosing the right place can help you get treatment faster and avoid unnecessary costs. Use this guide to understand when to visit the emergency department, urgent care, virtual urgent care, or mental health emergencies.
When You Need Emergency Care
Go to the emergency department or call 911 if you have life-threatening symptoms or a serious injury.
Examples of when to go to the ER:
- Chest pain
- Difficulty breathing
- Signs of stroke
- Severe bleeding
- Loss of consciousness
- Seizures
- Severe allergic reactions
- Major injuries or burns
When You Need Same-Day Care
Visit in-person urgent care for illnesses and injuries that need prompt treatment but are not life-threatening.
Common reasons to visit urgent care:
- Fever
- Sore throat
- Cough or flu symptoms
- Ear pain
- Minor cuts
- Sprains and strains
- Minor fractures
- Rashes
- Urinary tract infections
- Nausea, vomiting, or diarrhea
When You Can Be Treated from Home
See a provider from home for common illnesses and minor health concerns with virtual urgent care.
You can treat a lot of concerns with virtual urgent care:
- Cold, cough, or sinus symptoms
- Mild sore throat
- Mild rash
- Pink eye
- Headaches
- Medication questions
- Follow-up care
Mental Health Emergencies
Huntsman Mental Health Institute provides immediate, supportive mental health care without an appointment for both youth (ages 5–17) and adults (18+). You can also call, text, or chat 988 anytime for free, confidential crisis support.
