Fostering Wellness & Resilience for U of U Health Employees

Our Location

Spencer F. and Cleone P. Eccles Health Sciences Education Building
26 South 2000 East
Room 5775
SLC, UT 84112

Center Hours

Open Hours: Mon- Fri: 9am – 3pm, or by appointment

Contact Us

801-213-3403
resiliencycenter@hsc.utah.edu

Open letter, June 5, 2020: "Healing and Acting on Hope"

We are writing to acknowledge the deep grief, fear, and pain that many are feeling in the wake of the murder of George Floyd, who followed a long line of deaths due to discrimination and racism. These deaths layered over the COVID-19 pandemic, whose own light shines on longstanding racism and health care disparities, has been too much for many.

The Resiliency Center holds, at its core, a value of humanism that shuns racism in all of its forms. We hope a humanistic approach that considers people as individuals will promote vulnerable and honest conversations, helping us see value in those who are the same and those who are different from ourselves. We consider the values we stand for: kindness, respect, connection, support and how we can move forward in accordance with these values.

We hope we have reached a tipping point that will enable us to engage in a nationwide discussion of bias, racism and equity that will move us towards a health care system and nation that provides equitable rights and care to people of all color, faiths, and backgrounds. We also know that our own daily actions, even if they seem small and insignificant in the moment, add up and can contribute significantly to the greater good.

We recognize the intensity of emotion triggered by recent events and hope that each person is able to find the support they need. Please reach out to us or the many other resources available in our University community.

In hope,

Amy Locke, Co-Director, Resiliency Center
Ellen Morrow, Co-Director, Resiliency Center
Megan Call, Associate Director, Resiliency Center
Robin Marcus, Chief Wellness Officer, University of Utah Health 

About the Resiliency Center

The Resiliency Center is designed to foster wellness and resilience for all employees within University of Utah Health. The Resiliency Center serves as a hub for coordinating and expanding innovative programming while also housing resources essential to professional fulfillment. We aim to promote personal resilience, reduce individual burden and create an optimal work environment.

  • Our vision: Faculty and staff passionate about and energized by work.
  • Our mission: Promote faculty and staff wellness through advocacy, collaboration and innovative programming focused on individual and system resilience.

Self-Assessment

If you think you may be suffering from burnout, anxiety, depression, or other disorders, there are a number of screenings that will help you identify whether you may benefit from health services.

If you have questions or would like to follow up with someone after completing the screenings, please contact the Resiliency Center at resiliencycenter@hsc.utah.edu or 801-213-3403 or Employee Assistance Program at 801-587-8319 or 800-926-9619.

Services

Employee Assistance Program (EAP)

EAP is a confidential and free counseling service for employees, their dependents, and other family members residing in the employee’s household. EAP provides assessment, counseling and/ or referral for a variety of personal and work-related concerns. EAP can also provide advice and referral related to financial or legal difficulties and senior care assistance.

EAP is offered at multiple locations within the Salt Lake Valley, including at the Resiliency Center.

Please call 801-587-9319 or 800-926-9619 for more information or to schedule an appointment.

Peer Support Program

The Peer Support Program provides institutional-level support to University of Utah Health (U of U Health) employees during, or after adverse clinical events and other stressful situations like medical error or malpractice litigation. The Peer Support Program consists of a diverse network of U of U Health professionals who are trained as Peer Supporters.

The Peer Support Program is activated via contacting Dr. Megan Call directly at megan.call@hsc.utah.edu or the Resiliency Center at resiliencycenter@hsc.utah.edu or 801-213-3403.

Once the program is activated, a Peer Supporter reaches out to you to talk via phone or in-person. These conversations are private and confidential. They are designed to be helpful but are not a substitute for mental health services.

If you are concerned about yourself or your colleague, please contact the Peer Support Program.

Peer Support Volunteer

Please contact the Resiliency Center if you are interested in being a Peer Support Volunteer or if you would like to nominate a colleague to volunteer. Peer supporters are individuals who:

  1. excel in listening and communication and
  2. others tend to look up to and seek out for support.

Resilience Consultations

Resilience consultations are available to all University of Utah Health employees and are conducted by Dr. Megan Call, a licensed psychologist, and Megan Whitlock, a licensed clinical social worker. These consultations are designed to provide support, motivation and direction in addressing various aspects of work-life integration.

They can vary in structure and function, including receiving support and referral to EAP or psychotherapy, learning about mindfulness techniques, identifying resources to enhance personal resilience, or exploring how to better advocate for yourself and your team.

For more information, contact the Resiliency Center at resiliencycenter@hsc.utah.edu or 801-213-3403.

Debriefings & Group Support

The Resiliency Center formed a Crisis Response Working Group in November of 2017. The purpose of this group is to design a support protocol for adverse events and provide evidence-based support guidelines to departments for smaller critical events that can be managed as they arise. More information on debriefings and group support will be available soon.

Other Local & National Resources

  • In immediate crisis: Call 911, go to your nearest emergency department
  • National Suicide Hotline: 800-273-8255
  • University of Utah Emergency Department: 801-581-2291
  • University Neuropsychiatric Institute: Crisis Line (urgent) 801-587-3000; Warm Line (non-urgent) 801-587-1055
  • University of Utah Spiritual Care Team 801-213-2484
  • Utah Recovery Assistance Program (URAP): 801-530-6106

Programs

The Resiliency Center can customize our services to meet the needs of your group. Some examples from our menu of options include: presentations on burnout, mini-workshops on resilience and mindfulness, facilitation of focus groups, and all-day retreats.

Contact us at resiliencycenter@hsc.utah.edu or 801-213-3403 to discuss your ideas.

Communication Skills

Utah Advanced Communication Training (UACT)

UACT is a hands-on, interactive all-day workshop that aims to expand the communication skills of health care providers and staff. Led by a core group of communication experts, topics covered include: techniques for quickly building patient trust, delivering bad news, disclosing medical errors, conflict de-escalation, and how to use Risk Management as a helpful resource. Upon completion of UACT, all participants will leave with a new set of practical communication tools to use during their next patient or peer interaction.

Register for UACT here.

Mindfulness

Mindfulness is awareness with openness, flexibility, curiosity and kindness. The Resiliency Center offers a variety of ways to learn and engage in mindfulness.

Try out this 15 minute mindfulness exercise by Professor Trinh Mai.

Mindfulness-Based Stress Reduction (MBSR)

MBSR is an intensive training in developing mindful awareness and accessing our innate capacity for health, healing, and growth.

Wellness Champions

Wellness Champions across departments & divisions of University of Utah Health act as change agents by identifying needs within their group. They are assisted in implementing a practical and evidence-based intervention to improve health and wellness, while measuring the out​come of their efforts.

Participants in the Wellness Champions program include faculty and staff from all over University of Utah Health with an emphasis on enhancing personal resilience, improving efficiency of practice, and further establishing a culture of wellness.

Still have questions? Email Whitney Werner at whitney.werner@utah.edu.

Faculty & Staff

Amy Locke, MD
Co-Director, Resiliency Center
Associate Professor
Department of Family & Preventive Medicine

Email Amy

Ellen Morrow, MD
Co-Director, Resiliency Center
Assistant Professor
Department of Surgery

Email Ellen

Megan Call, PhD
Associate Director, Resiliency Center
Licensed Psychologist

Email Megan

M. Jean Whitlock, LCSW
801-213-1476

Email Megan

Trinh Mai, LCSW 

Mindfulness Teacher, Social Worker

Email Trinh

Betsy Holm
Administrative Assistant
801-213-3403

Email Betsy

News & Events

Accelerate: Insights for Well-Being

ACCELERATE LIVE: White Identity, Race and Racism

Accelerate is honored to partner with the Resiliency Center to present this special LIVE presentation from VA internist Amy Cowan, who will explore the topic of race and racism through the lens of whiteness. Racism is pervasive in our society and shapes all of our lives. Come together to learn from each other. 

Prescribing Mindfulness in Clinical Settings

With so much going on around the world and in our daily lives, our brains are constantly in overdrive. Mindfulness educator and social worker Trinh Mai explores what practitioners across U of U Health and the VA are doing to help their patients and teammates take a mental break and respond courageously in these times.

Five Ways Our Culture of Wellness is Working During COVID-19

Family Medicine physician and co-director of the Resiliency Center Amy Locke outlines five ways U of U Health’s strategic commitment to well-being is paying off during COVID-19.

Is This Normal? What to Do With the Stress in Your Body

We’re all managing unprecedented stress and fear. What is “normal” right now? How do I cope? The Resiliency Center's Megan Whitlock describes how our body protects us and offers some strategies to help.

Am I Really a Hero? I'm Just Doing My Job

For many in health care, the heroic expectations brought on by the pandemic present internal conflicts that threaten our well-being. Director of psycho-oncology at Huntsman Cancer Hospital Paul Thielking and social worker Megan Whitlock examine this conflict and provide strategies for attending to our own needs.

How Humor, Hope, and Gratitude Can Make You More Resilient

In a new monthly webinar series, Duke University psychiatrist and patient safety researcher Bryan Sexton shares practical tips for cultivating resiliency both personally and with your teams.

Psychological First Aid for Your Team

Frequent and meaningful communication is a hallmark of high-performing teams, and it matters even more during a crisis. The Resiliency Center’s Megan Call and Amy Locke share helpful resources and a list of prompts to connect your team.

When Duty Calls: Strategies for Managing Redeployment

Redeployment may be a new health care reality, but in the U.S. military, rapid redeployment and tours of duty have always been part of the job. We turned to local veteran and nursing director Trell Inzunza, and the Resiliency Center's Megan Call, to learn practical strategies for supporting our teams as we transition.

When Emotions Run High, Here's How to Respond

Health care is full of high emotion—especially right now. Thankfully, there’s a simple framework we can follow to de-escalate with compassion. Hospitalist and UACT co-director Claire Ciarkowski introduces NURSE: a simple mnemonic for responding with empathy.

Making Room for Grief in the Workplace

Even before the COVID-19 pandemic and an unexpected earthquake, grief was and is a normal part of the workplace, especially when you work in health care. As a leader, it’s often hard to know what to do. The Resiliency Center’s Megan Whitlock draws from the wisdom of colleagues to share three practical ways to manage grief in the workplace. 

How to Practice Mindfulness

During times of high stress, having skills to manage anxiety is extremely helpful. Mindfulness expert Trinh Mai explains why mindfulness is important and how she and colleagues incorporate it into their daily life.

Practice Emotional PPE

We have personal protective equipment (PPE) for our body–but what about our mind? Huntsman Cancer Institute nurse educator Cassidy Kotobalavu leads training on the concept of emotional contagion–how good (and bad) emotions spread. Here are Cassidy’s expert tips (with slides) on managing emotional contagion in health care.