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What to Bring & Arrival

What to Bring to Your Appointment

  • A list of medications you currently take
  • Compression garments or splints, if you have them
  • Pain medication to take 30 minutes before your appointment time - DO NOT drive while taking narcotic pain medication
  • List of questions for provider

When You Arrive

Check in at the front desk. Please arrive to your appointment 15 minutes early to allow time to check-in. We have a 20-minute late policy. If you are going to be late, please call. If you are more than 20 minutes.


Patients 17 years and older, will be asked to answer questions about their health, called mEval. mEval may be sent to you as an email link before your clinic appointment or on a tablet when you check in for your appointment. The questions are about your general health, mental health, and burn related items like pain and itching. Your answers guide our providers to make a plan of care that is unique to you. The first time you answer the questions, it may take 10 minutes. All of the other times, it takes just a few minutes to complete.

At Your Clinic Appointment

Your visit may last on average of one to two hours. A staff member will escort you from the waiting room. We will begin by taking your weight on the floor scale. You may be visited by the clinic social worker or child life specialist. A staff member will then take you to your room to obtain your vital signs and a brief history.

This is the time to review and update medications. You do not have to do a dressing change before your appointment. Your dressing will be removed and your wounds will be washed. The HCA will take photos to help our team track your healing.

An APC will assess your healing and determine a care plan, which may include:

  • changes to wound care and scar management.
  • managing pain, itching, and avoiding infection.
  • prescription and non-prescription medication options.
  • completion of a release form for school or work if needed - we may request a job description from your employer to assist us in helping you return to work.

A physical therapist may also assess your healing, review your exercises, activity level, and scarring. They will check range of motion, discuss compression or scar management needs, and reviewing stretches, splints, and exercises that are needed to return to full function. The dressings will be reapplied and you will receive supplies for home care.

After all team members have seen you, you will receive an AVS (After Visit Summary) with updated wound care and other instructions. The front desk will schedule your next follow-up appointment.

Verified Burn Center Experts

Why does it matter that we are a verified burn center? The American Burn Association and the American College of Surgeons designed a rigorous review program that ensures verified centers offer the best care for their patients. This includes the whole patient experience from the time of injury through rehabilitation.

It also means we meet the highest quality of care available because we meet these high quality standards. The standards are for personnel qualifications, facilities resources, organizational structure, and medical care services.

ABA-Verified Burn Center logo

Meet Our Patients