Overview

Tips to Help You Be Prepared

Tips to Help You Be Prepared

Thank you for choosing Huntsman Cancer Institute (HCI) for your care. You are in good hands.

The time spent waiting for your first appointment can be full of questions and concerns. The information here will help you prepare. You can also read the Welcome to Huntsman Cancer Institute booklet. And, your care coordinator is available to help along the way.

Your First Appointment

Nationally Recognized

Among the top in cancer research and care. The only National Cancer Institute-designated Comprehensive Cancer Center in the Mountain West. 

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Please plan at least one hour for your appointment. Some first-time visits may last a few hours.

Please note: For the safety of our cancer patients, children under age 12 are not allowed in clinic areas during flu season (November—May) or in the Infusion Center year-round. But they are always welcome in public spaces such as the first floor lobby and sixth floor restaurants.

Medical Records

Before your appointment, we will also ask for your medical records and lab results, including the following information: 

  • Contact information for the doctor who sent you to HCI
  • Diagnosis, date of diagnosis, and tests done (such as CT scans and biopsies)
  • Treatment that has already taken place (if any)
  • Time period in which the treatment happened

Huntsman Cancer Institute doctors use this information to create your treatment plan.

Need an Interpreter?

HCI is dedicated to making sure all patients receive the same level of care and get answers to all of their important questions, no matter what language they speak. Interpreters are available for patients and visitors that need assistance in languages other than English.

If a patient needs an interpreter for an appointment, please notify the clinic when scheduling an appointment.

Huntsman Cancer Institute offers Spanish-language interpreters Monday through Friday from 8 a.m.-5 p.m. 

  • Call 801-581-7169 (1-7169 from a hospital phone) or use the Vocera service to page Antonio Alcazar or Sierra Jensen.

For an interpreter in any other language or after hours and on weekends, call University of Utah Hospital Interpreter Services at 801-585-0657 (5-0657 from a hospital phone).

 

What You Should Bring

Being prepared can help make your first appointment at Huntsman Cancer Institute (HCI) as easy and stress-free as it can be. Here's a list of things to bring:

  • Photo ID and insurance cards
  • Copayment if your insurance requires one (see insurance and copayment below)
  • List of current prescription and over-the-counter medications and their dosages, including vitamins and herbal remedies (or just bring the bottles if it’s easier)
  • Any medical records or imaging your care coordinator discussed on the phone (the care coordinator will have most of your records, but may ask for X-rays, CT scans, pathology slides, or records from any other doctors.)
  • Your completed New Patient Form
  • Any questions you have for your care team (See the factsheet Questions to Ask Your Doctor About Cancer for ideas.)
  • An adult family member or friend for support, if you'd like (you will receive a lot of information on the first visit, so a second set of ears and hands may be helpful.)
  • A notebook or voice recorder
  • A copy of your advance health care directive if you have one. This tells your care providers and loved ones your wishes in case you are in a medical situation where you can't speak for yourself. (Learn more and find the forms on our Legal Health Documents webpage; if you would like help filling out your advance directives please contact a member of our Patient and Family Support Team.)

 

Insurance & Copayment

Before your first visit, call your health insurance company to find out if they require pre-authorization for procedures or treatments. If they do, call HCI's pre-authorization representative at 801-587-4036.

Also ask if you will need a referral to see HCI clinic doctors. If you do need a referral, please contact your primary care doctor and bring the letter or form to your appointment.

Please bring your insurance card and prescription card to the appointment. We need that information to bill your insurance company for our services.

Most insurance companies require you make a copayment each visit. If this is required, we accept:

  • Cash
  • Checks
  • VISA
  • MasterCard
  • American Express

What If I Don't Have Insurance?

If you do not have insurance or you are concerned about financial issues related to medical treatment, please call 801-587-4036 and ask to speak with one of our financial advocates.

Once You Arrive

If you are new to the cancer hospital and would like help finding your clinic:

  • Go to the information desk on the first floor
  • Ask the desk attendant to call your care coordinator
  • Wait for your care coordinator to greet you and walk you to your appointment

You can get familiar with Huntsman Cancer Institute before your appointment by looking at our building maps.

Wait Time

Occasionally, you may have some time between appointments, while waiting for lab work, or during treatments. Huntsman Cancer Institute offers many ways to help pass the time:

  • The Cancer Learning Center with thousands of books and audio resources you may borrow for free
  • Two restaurants and a Starbucks coffee shop
  • Computers with internet access as well as free Wi-Fi

Check out this list of things to do on our If You Are Waiting: Clinic Suggestions card.

Who You Will Meet

Our cancer care teams bring specialists from different disciplines together. They work side-by-side to develop the care plan that is best for each person. You and your loved ones are an important part of this decision-making partnership. (Remember, if you have been diagnosed with cancer, the Questions to Ask Your Doctor About Cancer factsheet might help you think about the questions you have before your appointment.)

Learn more about our Care Teams and the roles of each team member. You may meet many of them on your first day.

Learn more about your physician by finding their profile on Find a Doctor.

Lab Services

Your cancer care team orders the tests needed to help them create your treatment plan.

During and after treatment, these tests help your care team check your condition and watch for side effects:
  • Blood tests
  • Imaging tests such as X-rays, ultrasound, and CT, MRI, and PET scans
  • Pathology and gene tests on biopsy tissue

HCI Hospital Video Tour

Contact Information

OUTPATIENT CLINICS

Phone: 801-585-0100
Toll-free: 1-866-275-0243
Hours: Monday to Friday 8am—5pm, except holidays