Opening Encrypted Email Help

Download step-by-step instructions on How to Open an Encrypted Email for:


 Having problems?

  1. Contact Cisco support with any questions at:
  2. Contact the hospital helpdesk: 801-587-6000

Frequently Asked Questions


What is a Registered Envelope?

Registered Envelope means that the sender has used encryption to protect sensitive email messages. This means that you can send and receive them safely across the internet.


When will I receive a Registered Envelope message?

When you are receiving an email that contains sensitive or restricted information.


Where is the content of the secured email I am receiving?

It is attached to the Registered Envelope and can only be accessed by creating a user name and password.


What if I don’t want to use this process?

University of Utah Health is obligated by law to encrypt any communication that contains sensitive or restricted data.

If you would like to receive information regarding your healthcare electronically, but do not want to use the Registered Envelope (encrypted email) service, please speak with your provider about signing up for MyChart. More information about MyChart can be found at: