Providing Access to Specialty Medications & Disease Management
We are available to serve you for all your specialty pharmacy and home infusion needs. Our team works to provide safe, high-quality health care. This includes access to specialty medications and disease management programs designed to meet your individual needs.
We offer a team approach to care for patients with complex diseases requiring specialty medicines. Our focus is on:
- drug therapy management,
- care coordination, and
- helping you understand your insurance benefits and copay responsibilities.
Our team consists of pharmacists, pharmacy technicians, nurses, and other patient care representatives.
We work directly with your medical provider and insurance provider to provide advanced care. You have easy access to your entire patient care team at University of Utah Health.
Our specialty pharmacists provide education on how to safely take your prescribed medicine, monitor for drug interactions, and help you manage your health condition.
Free Medication Delivery
We offer free medication delivery. We have pharmacists available 24 hours a day, 7 days a week. They can discuss your therapy and answer any questions about your medications and supplies.
Pharmacy Contact Information & Hours
University of Utah Health Specialty Pharmacy Services
Phone
Toll-free: 844-211-6528
Local: 801-587-2484
A clinical pharmacist is available 24 hours a day, 7 days week, 365 days a year.
Hours
Monday to Friday: 8:00 am to 4:30 pm MST
Closed on university holidays.
University of Utah Health Home Infusion Services
Phone
Toll-free: 877-518-0411
Local: 801-587-8600
A clinical pharmacist is available 24 hours a day, 7 days week, 365 days a year.
Hours
Mon-Fri: 8:30-6 pm MST
Sat-Sun: 10 am-4 pm MST
Closed on university holidays.
Specialty Pharmacy Services
Our specialty pharmacy services include the following:
- Prescription refills
- Medication delivery (free!)
- Education on specialty medications
- Review insurance benefits and medication costs
- Interpreter services available
We can get your prescriptions into our system easily, whether it’s a transfer from your current pharmacy or a new prescription that you need filled.
Setting Up Your Prescriptions With Us
Getting started is easy:
- Call us between the hours of 8:00 am to 4:30 pm, Monday through Friday. We will work with your provider to issue a prescription and start the process. We will contact you to arrange the method and place of delivery that is timely and convenient for you.
- Ask your Specialty team member (pharmacist, nurse, or medical provider) to call or send the prescription directly to us. We will contact you to arrange the method and place of delivery that is timely and most convenient for you.
- We will perform an insurance benefits evaluation and determine if a prior authorization is necessary. We will notify you if you are able to fill with our pharmacy (in-network) or if your insurance company requires you fill at a specific pharmacy (out of network).
- We will provide you the copay amount you will owe, prior to filling the medicine. We will also provide the cash price of medicine upon request.
- Our staff can help determine if you are eligible for copay assistance.
- We will contact you to arrange the method and place of delivery that is timely and most convenient for you. We provide services for patients in the Mountain West area. We can ship most medicines to Utah, Idaho, Wyoming, and Nevada. For patients filling at Huntsman Outpatient pharmacy, we can also ship to Montana and Colorado.
- Before your first delivery of medication, our pharmacist will talk with you and provide medication education.
- If you have any other questions or are concerned about a medication issue (such as concerns that someone has tampered with your medication, the medication sent to you is incorrect, or you are experiencing a side effect), please call to speak with a pharmacist.
Ordering Refills
At your request, we will contact you as a reminder and arrange for delivery or mail out of your medicines. You can choose to pick up your medicine at the pharmacy if that is more convenient.
To get a refill, you can:
- Call one of these numbers (toll free)
- Specialty pharmacy: 1-844-211-6528,
- Home Infusion pharmacy: 1-877-518-0411,
- Call the pharmacy where you get your prescriptions, or
- Have your provider contact us.
During regular business hours, please contact us with questions and concerns. We can help with order status, copay amounts, claims submissions, and benefit coverage. You can also check on expected shipping date or report a delivery error or delay.
Medication Delivery
We offer overnight shipping and courier delivery at no additional cost to you. You may also choose to pick up your medication at our pharmacy.
- Monday–Friday: Orders take 24 hours to process.
- Prescriptions ship and arrive within two (business) days.
- Next day delivery is available for urgent needs.
We will notify you of any delays in processing time and work with you to resolve the issue. Working with your provider, we will help you find the best way to obtain your medicines.
If We Need a Delivery Signature
Some medicines need a signature for delivery. We will identify a delivery time that works in your schedule so that you can sign for your medicine.
Packaging
Pharmacy staff pack your medicine to protect from damage and ensure it remains at ideal temperature. Your medicine should always arrive sealed.
When you receive your delivery, please make sure the receipt matches what is in the box, the supplies are in good condition and all medications have a prescription label with your name and instructions for use. If you suspect tampering or damage to your package, call us immediately.
Storing Your Medicine
Most injectable and infusion medicines need refrigeration. Make sure to open your package as soon as you get it and store the medication properly until you are ready to use it.
All medicines supplied by the University of Utah Health pharmacy come from a recognized pharmacy wholesaler or directly from the manufacturer. We maintain the highest standards of quality and patient safety.
Pharmacists check all prescription orders. They check for interactions and allergies from the documented medicines you are taking.
Payment & Prescription Costs
You can pay at the dispensing pharmacy with a debit or credit card, cash, or money order. Note, however, that Midvalley pharmacy only accepts debit or credit cards.
If you have mail order delivery or another method, you can also use a debit or credit card. Our pharmacy has credit card security in place to assure your information remains secure.
Prescription Costs
Your insurance company decides the copay amount that you must pay. We will provide an estimate of your part of the cost based on your insurance or medical benefits.
Cost also varies depending on the quantity of medicine dispensed. Ask your provider to prescribe the largest supply that is appropriate and covered by insurance.
Some medications can only be dispensed by certain pharmacies. If we are unable to fill your medicine, we will notify you and work with you to find a pharmacy that can fill your medicine.
If you are unable to afford your medicine, staff may be able to find copay and patient assistance to reduce your out of pocket costs. Learn more about financial assistance for prescription costs.
Other Insurance information
Most Medicare Part D prescription plans have a coverage gap (also called the donut hole). This means once you reach the coverage gap you will pay an increased cost.
Some insurance plans may require you to fill your medicine at a different pharmacy. We will identify these cases as soon as we receive the prescription. If your insurance requires this, we will let you know and work with your prescriber to send a prescription to the new pharmacy.
Insurance Company Prior Authorization
Many specialty drugs need prior authorization before your insurance will pay for the medicine. Our staff will coordinate the prior authorization paperwork. We will notify you when we have approval or if we need further action. If we are unable to obtain a prior authorization from your insurance, we will notify you and provide information on other options.
Prescription Transfers
If you are currently filling your specialty medicine at another pharmacy and you would like to fill your medicine at our pharmacy, call us to transfer your prescription. We will ask you for the information we need to transfer the prescription. If we are unable to transfer the existing prescription, we will contact your provider to obtain a new prescription.
At your request, we can transfer your prescription to an outside pharmacy. Please call us and we will help with the transfer.
