Virtual Urgent Care—Talk With a Provider at Home

Virtual Urgent Care

Virtual Urgent Care is available
7 days a week.

Virtual Urgent Care gets you the care you need, where and when you need it. You Don't Need an Appointment. You Just Need a Connection.

If you're sick but don't want to travel to the doctor's office, Virtual Urgent Care lets you control when and how you see the doctor. Virtual urgent care lets you speak with an urgent care provider online over a live video chat using your computer's camera and microphone.

You and your whole family can see a health care provider without ever leaving your house.

Starting a virtual urgent care visit is easy. You can start one from a:

  • smartphone,
  • tablet, or
  • desktop computer.

You just need an internet connection.

What is Virtual Urgent Care?

A virtual urgent care visit lets you have a medical consultation with an urgent care health provider using a live video chat. You can use your computer's camera and microphone to speak with a provider online.

If you live in a rural area, or if you just don't want to get out of your pajamas, you can have a doctor's appointment online without ever leaving your home.

During your virtual urgent care visit, a University of Utah Health provider will help you understand your symptoms and develop a treatment plan.

When Can I Use Virtual Urgent Care Visits?

Virtual urgent care is available seven days a week, 9am to 9pm, 365 days a year. 

What Do I Need?

You must have these things to start a virtual urgent care visit:

  1. a desktop, laptop, tablet, or smartphone with a working camera and microphone
  2. an updated web browser (either Google Chrome or Mozilla Firefox)

One of our representatives can guide you through any technical questions you have.

Are Virtual Urgent Care Visits Private?

All audio and video footage recorded during your virtual urgent care visit is private and secure. Virtual urgent care visits meet all federal patient privacy requirements.

How Can I Start a Virtual Urgent Care Visit?

To start a virtual urgent care visit, call 801-213-UNOW or start your visit online.

How Much Does it Cost?

Many insurance plans cover virtual visits. Patients are responsible for any portion of the cost not covered by insurance. If you have questions about cost, please contact your insurer.

Will My Insurance Cover Virtual Urgent Care?

Some insurance companies do cover virtual urgent care visits, but we always recommend you check with your health insurance provider to be sure.

What Are the Most Common Conditions?

You can start a virtual urgent care visit if you have any of the following symptoms:

  • allergies
  • cough, cold, & flu
  • eye infections
  • sore throat (adult patients only)
  • minor muscle or joint pain (adult patients only)
  • nausea, vomiting, & diarrhea
  • sinus problems
  • skin issues
  • stomach & digestive issues
  • urinary issues (adult patients only)

Can I Use Virtual Urgent Care for Any Condition?

Virtual urgent care is only for conditions that aren't life-threatening. 

Go to the Emergency Room if You Have:

  • chest pain
  • shortness of breath
  • broken bones
  • severe abdominal pain

When Should I Go to Urgent Care or the ER Instead?

When an emergency strikes, make sure you know where to go for care. This checklist is a quick guide for common emergencies. If the situation is life threatening, call 911 or go to the emergency room. (Download printable version of this chart.)


Can I Get a Prescription?

During your virtual urgent care visit, your provider can prescribe many medications for you. Your provider will send your prescription to the pharmacy of your choice.

However, your provider may not be able to prescribe controlled substances and pain medication.

Depending on your situation, your provider may not be able to prescribe medications you get from your regular doctor for chronic/long-term conditions.

You also shouldn't use virtual urgent care for regular medication refills.

Who Will Treat Me?

Urgent care providers from University of Utah Health will see you during your virtual urgent care visit. Our skilled care team includes the following providers:

  • doctors
  • physician assistants
  • nurse practitioners

Can I See My Regular Doctor During a Virtual Urgent Care Visit?

Unfortunately you can't see your regular doctor during a virtual urgent care visit. Instead, you will see a provider from the urgent care team at University of Utah Health. 

If you would like an appointment with your primary care doctor, please call their office.

We continue to look at innovative models of care delivery and will be sure to update as we make those available to you.

Can I Use Virtual Urgent Care for My Kids?

Virtual urgent care is available for children of any age. A parent or guardian must be present during a child's virtual urgent care visit and also must consent to treatment, just like during an in-person appointment.

Can I Use Virtual Urgent Care When I'm Out of Town or on Vacation?

You can only use virtual urgent care if you're in the state of Utah.

We must follow state regulations around state licensure and the location of patients and providers during a medical consultation. We will be adding more states soon.

Virtual Prenatal Care

If you're pregnant, you can also use virtual urgent care to have regular checkups with a health care provider to monitor your baby's health during your pregnancy.

Virtual Prenatal Care is best for women with healthy pregnancies who haven't had pregnancy problems or complications in the past.

Learn more about Virtual Prenatal Care >>

Start a Virtual Urgent Care Visit