Virtual Urgent Care—Talk With a Provider at Home

Virtual Urgent Care

Virtual Urgent Care is available
9 am—8:30 pm,
7 days a week.

Virtual Urgent Care gets you the care you need, where and when you need it. You Don't Need an Appointment. You Just Need a Connection.

If you're sick but don't want to travel to the doctor's office, Virtual Urgent Care lets you control when and how you see the doctor. Virtual urgent care lets you speak with an urgent care provider online over a live video chat using your computer's camera and microphone.

You and your whole family can see a health care provider without ever leaving your house.

Starting a virtual urgent care visit is easy. You can start one from a:

  • smartphone,
  • tablet, or
  • desktop computer.

You just need an internet connection.

What is Virtual Urgent Care?

A virtual urgent care visit lets you have a medical consultation with an urgent care health provider using a live video chat. You can use your computer's camera and microphone to speak with a provider online.

If you live in a rural area, or if you just don't want to get out of your pajamas, you can have a doctor's appointment online without ever leaving your home.

During your virtual urgent care visit, a University of Utah Health provider will help you understand your symptoms and develop a treatment plan.

When Can I Use Virtual Urgent Care Visits?

Virtual urgent care is available seven days a week, 9 am to 8:30 pm, 365 days a year. 

What Do I Need?

You must have these things to start a virtual urgent care visit:

  1. a desktop, laptop, tablet, or smartphone with a working camera and microphone
  2. an updated web browser (either Google Chrome or Mozilla Firefox)

One of our representatives can guide you through any technical questions you have.

Are Virtual Urgent Care Visits Private?

Virtual urgent care visits meet all federal patient privacy requirements.

How Can I Start a Virtual Urgent Care Visit?

To start a virtual urgent care visit, call 801-213-UNOW or start your visit online.

How Much Does it Cost?

Many insurance plans cover virtual visits. Patients are responsible for any part of the cost that insurance does not cover. If you have questions about cost, please contact your insurer. If you do not have insurance, you will be responsible for the total cost of the visit.

Will My Insurance Cover Virtual Urgent Care?

Some insurance companies do cover virtual urgent care visits, but we always recommend you check with your health insurance provider to be sure.

What Are the Most Common Conditions?

Virtual urgent care is only for conditions that aren't life-threatening. 

Virtual Urgent Care Is Best For These:

  • Possible COVID-19 symptoms
  • Skin issues
  • Eye infections
  • Cough
  • Cold and flu symptoms
  • Urinary tract infections (women only)
  • Other common illnesses

Virtual Urgent Care Is Not Good For These:

  • Prescription refills
  • Ear issues
  • Possible strep throat* 
  • Conditions that require an extensive physical exam
  • Depression, anxiety, or emotional distress
  • Emergencies
  • Children with possible strep throat or urinary symptoms
  • Men with urinary symptoms
  • Women with urinary symptoms that include vaginal discharge or blood in urine

*It is sometimes possible to treat adults who suspect they have strep in a virtual visit, though we may direct you to a clinic for further evaluation and/or testing.

Go to the Emergency Room if You Have

  • chest pain
  • shortness of breath
  • broken bones
  • severe abdominal pain

When Should I Go to Urgent Care or the ER Instead?

When an emergency strikes, make sure you know where to go for care. This checklist is a quick guide for common emergencies. If the situation is life threatening, call 911 or go to the emergency room. (Download printable version of this chart.)

emergency-care-know-where-to-go.jpg

Can I Get a Prescription?

During your virtual urgent care visit, your provider can prescribe many medications for you. We will send any necessary prescriptions to the pharmacy of your choice. Your virtual urgent care provider will not be able to prescribe controlled substances and pain medication.

For regular medical refills, do not use virtual urgent care. Depending on your situation, your virtual urgent care provider may not be able to prescribe medications you get from your regular provider for chronic/long-term conditions.

Who Will Treat Me?

Urgent care providers from University of Utah Health will see you during your virtual urgent care visit. Our skilled care team includes the following providers:

  • Doctors
  • Physician assistants
  • Nurse practitioners

Can I See My Regular Doctor During a Virtual Urgent Care Visit?

Unfortunately, you can’t see your regular provider during a virtual urgent care visit. Instead, you will see a provider from the urgent care team at University of Utah Health.

If you would like a virtual visit appointment with your primary care provider, schedule an appointment with them in MyChart or call their office. A virtual visit appointment is an option for many (but not all) primary care visits.

Can I Use Virtual Urgent Care for My Kids?

Virtual urgent care is available for children of any age. A parent or guardian must be present during a child's virtual urgent care visit and also must consent to treatment, just like during an in-person appointment.

Can I Use Virtual Urgent Care When I'm Out of Town or on Vacation?

You can only use virtual urgent care if you're in the state of Utah.

We must follow state regulations around state licensure and the location of patients and providers during a medical consultation. We will be adding more states soon.

Virtual Prenatal Care

If you're pregnant, you can also use virtual urgent care to have regular checkups with a health care provider to monitor your baby's health during your pregnancy.

Virtual Prenatal Care is best for women with healthy pregnancies who haven't had pregnancy problems or complications in the past.

Learn more about Virtual Prenatal Care >>

Start a Virtual Urgent Care Visit