Overview

Services for Patients & Hospital Visitors

Services for Patients & Hospital Visitors

If there is anything we can do to make your stay more comfortable, please let any member of University of Utah Health's staff know. All of us play a role in making you feel welcome.

Customer Service: Need Help? Stop By the Information Desk

If you're visiting the hospital and need assistance, please stop by our Information Desk. Our Information Desk is located in the lobby near the main entrance and the escalator. Our Information Desk staff can help you find your way around the hospital. 

We can also help family and visitors find patients and assist you with any of the following:

  • Hotel accommodation list with discount rates for patient, family, and friends
  • Cell phone charging
  • Shower and laundry facilities
  • Shopping—grocery, retail, and discount store locations/directions
  • Bus, Trax, and other transportation options
  • Cafeteria and restaurant locations
  • Flower delivery
  • Courtesy phone—local and long distance located at the information desk

To contact an information desk staff member, please call 801-587-8230.

Business Services

We offer business services to our patients and their family members. Please visit our information desk on the first floor by the main entrance for assistance with:

  • Advance directives
  • Notary services
  • Printing
  • Copying
  • Faxing

Personal Items

For your comfort, we can deliver any of these items to your room upon request:

  • Reading glasses
  • Books, magazines, and word puzzles
  • Ear plugs

Email a Patient

Our information desk can deliver email messages directly to your patient room. Find out how to email a patient.

Visitor Guidelines

University of Utah Hospital promotes a family-friendly environment. We understand that visitors are important to the healing process and we encourage family and friends to visit. For the comfort and well being of all our patients, we ask that visitors follow the guidelines listed below.

How to Contact a Patient at University of Utah Hospital

To contact a patient at University of Utah Hospital, please call patient information.

Patient Information: 801-587-8230

Visiting Hours

Visiting hours are flexible and designed to meet the needs of each individual patient. Please contact staff at the nursing station closest to the patient you are visiting. Hours may change based upon unit-specific needs.

Intensive Care. Our intensive care units allow only two visitors at a time for each patient. Visitors are not allowed during procedures or during shift change. Hours may change based on unit-specific needs.

Labor & Delivery. We welcome the father of the baby or another designated adult during labor and delivery. At other times visitors are always welcome.

Surgery Patients. The patient's immediate family may visit as early as they wish on the morning of surgery.

Guidelines

  • Please keep noise to a minimum by limiting the number of visitors.
  • Be respectful of others in waiting rooms; they are for multiple families.
  • Do not visit if you have an infectious disease, such as a cold or flu. We encourage you to use hand sanitizer or wash your hands often to keep family safe.
  • Children must be in good health and supervised by an adult at all times.
  • You can bring pets as long as you get permission the patient's physician or nurse. Certified pet therapy animals visit through our volunteer services department.
  • Flowers and Mylar balloons are welcome except in the intensive care units. Latex balloons pose a danger to people with latex allergies and are not allowed.
  • Cell phones aren't allowed in some areas. Ask your nurse if you have questions about using your cell phone.

Dining Services

Hospital Cafeteria

Breakfast, lunch, and dinner
Hours: Monday—Friday, 6:30am—10pm
Saturday—Sunday, 8am—8pm
Location: Level A, by the escalators
Phone: 801-581-2203

Starbucks Coffee

Hours: 24 hours/7 days a week
Location: first floor, hospital lobby 

Huntsman Cancer Institute Dining Services

Starbuck’s Coffee at Huntsman Cancer Institute

Hours: Monday—Friday, 6am—6pm
Location: Floor 6, Huntsman Cancer Institute inside The Point Restaurant

The Point Restaurant

Hours: Monday—Friday
Breakfast 7am­—10:30am
Lunch 11am—2pm
Location: Floor 6, Huntsman Cancer Institute

The Point Bistro

Location: Floor 6, Huntsman Cancer Institute
Hours: Monday—Friday, 7am—8:30pm
Saturday—Sunday, 11am—7pm

 

Contact Us

Our Customer Service Office is available to answer any questions or help with any issues about care, treatment, services, or patient safety that might arise during your stay.

Call or visit us on the first floor (Level 1) of the hospital.

Phone: 801-581-2668